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Reviewed October 7, 2010

Room was gorgeous - we had an incredible view, a huge room, with an amazing bathroom. Swimming pool is lovely, especially at night. "Spa" amenities at the gym - menthol rainshower, sauna, soaking hot tub. Service was fantatsic. Front desk attendant walked us to Tokyo station and helped us buy tickets for the Shinkansen; escorted us practically to the train platform. Front desk also helped us find a room in Narita and arranged all details. Really a wonderful experience all around (well, my husband ordered room service breakfast and hated it - but that was our only complaint). Expensive, but really a treat and perfectly located. Lots of dining options nearby and easy transport to any part of the city. A gem.

  • Stayed: October 2010, traveled as a couple
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Thank twiggy422
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 27, 2010

We stayed here in June 2010 for 4 nights. We are great fans of the Shang experience worldwide, but we must state that this was the best Shang location we stayed at, without doubt. The Krungthep in Bangkok (which we find overated - we saw the lady butler only once) was mediocre in comparison. The Shang Tokyo is expensive, but location wise, its great - just next to the Tokyo Marunochi station. All our needs were taken care of, and kudos to the 2 concierge staff - Koji and Hideo. They went out of their way to make us and our 3 children feel at home, and arranged everything, and answered all our questions. For parents, you would know how some top notch hotels almost 'frown' on children in their business and corporate type environment (no matter what you pay), but certainly not the Tokyo Shang. One of our best holidays, and we have every intention to return. We just hope they stay the same.

  • Stayed: June 2010, traveled with family
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Thank Vacationer1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 22, 2010

This is a nice hotel. Stayed in Tokyo also at the Mandarin Oriental Hotel and Niwa hotel. See my other reviews. The room at the Shangri La was big, modern and very clean. I had a premier room. Stayed here in August 2010 for a couple of days. The hotel's pool was very nice. Staff was ok at the reception and not trained at the breakfast restaurant. The breakfast was simply the WORST i've ever had in a hotel! Food quality was very low and the prices were very high. I complained about the breakfast and had a simple "sorry" in return!. That was quite a bummer!

  • Stayed: August 2010, traveled with friends
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4  Thank Metaphore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 20, 2010

The rooms were very impressive, especially if they have a view over the city. The bathroom, fixtures and fittings are all thoughtfully placed and excellent. The staff are extremely helpful and kind to guests finding their way around the city and do go the extra mile to help. It might be towards the top end in price but is great value for the experience.

  • Stayed: July 2010, traveled on business
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Thank etbw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 19, 2010

Having read the good reviews, I was happy to be impressed in my recent visit. There is a complimentary concierge service to meet you when you arrive on the Narita Express and there is a good reasons for this. Like all other stations, Tokyo Station is huge and the signage is not always tourist friendly. Coupled with some construction work, I am pretty certain I would have been wondering around for some time if not met by Etika, whose very good English and friendly manner put me at ease after a tiring trip. Please remember to call the hotel ahead with your coach and seat number.

The hotel is quite new and the rooms are possibly the best I have had. The view was great and facilities more than ample with a coffee machine, DVD large HD TV, numerous gadgets and of course the famous toilet. Service was very good and significantly better than some of the more average services I have had in other Shangri-Las. The pool and gym looked nice with complimentary attire, but I had no time to use them. The complimentary wifi was probably faster than most hotels I've lived in, and that includes paid wifi services.

The rooms were all located from the 30th floor upwards so there was no noise from the streets.

If I have any complaint about the place, it was the air conditioning which was inadequate to counter the searing heat, so I found the thick covers to be a touch hot and had trouble sleeping when I was there.

Location wise, the hotel is in the central business area so it's fine if you're there for work / business. Otherwise don't expect the lights, noise and excitement of Shibuya or Shinjuku.

I found the breakfast to be limited and very expensive even by Tokyo standards. There were much better local choices in the smaller restaurants in the streets behind the hotel (turn right at entrance, go down the path and cross the main road) which is what I came to Tokyo for anyway. Food in Tokyo Station itself was ample, but the restaurants were crowded and more expensive. The food section in the adjoining Daimaru is worth a visit to stock up on goodies to bring home.

The concierge service was very good and they were helpful in helping me find my way in the confusing subway system. If you're going back by Narita Express, I recommend you ask them to buy the ticket for you and escort you back to the platform.

On the whole this was a wonderful experience and while it wasn't cheap, you get what you pay for.

  • Stayed: September 2010, traveled on business
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Thank PeterFong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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