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Reviews (1,656)
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Reviewed September 20, 2010

The rooms were very impressive, especially if they have a view over the city. The bathroom, fixtures and fittings are all thoughtfully placed and excellent. The staff are extremely helpful and kind to guests finding their way around the city and do go the extra mile to help. It might be towards the top end in price but is great value for the experience.

  • Stayed: July 2010, traveled on business
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Thank etbw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 19, 2010

Having read the good reviews, I was happy to be impressed in my recent visit. There is a complimentary concierge service to meet you when you arrive on the Narita Express and there is a good reasons for this. Like all other stations, Tokyo Station is huge and the signage is not always tourist friendly. Coupled with some construction work, I am pretty certain I would have been wondering around for some time if not met by Etika, whose very good English and friendly manner put me at ease after a tiring trip. Please remember to call the hotel ahead with your coach and seat number.

The hotel is quite new and the rooms are possibly the best I have had. The view was great and facilities more than ample with a coffee machine, DVD large HD TV, numerous gadgets and of course the famous toilet. Service was very good and significantly better than some of the more average services I have had in other Shangri-Las. The pool and gym looked nice with complimentary attire, but I had no time to use them. The complimentary wifi was probably faster than most hotels I've lived in, and that includes paid wifi services.

The rooms were all located from the 30th floor upwards so there was no noise from the streets.

If I have any complaint about the place, it was the air conditioning which was inadequate to counter the searing heat, so I found the thick covers to be a touch hot and had trouble sleeping when I was there.

Location wise, the hotel is in the central business area so it's fine if you're there for work / business. Otherwise don't expect the lights, noise and excitement of Shibuya or Shinjuku.

I found the breakfast to be limited and very expensive even by Tokyo standards. There were much better local choices in the smaller restaurants in the streets behind the hotel (turn right at entrance, go down the path and cross the main road) which is what I came to Tokyo for anyway. Food in Tokyo Station itself was ample, but the restaurants were crowded and more expensive. The food section in the adjoining Daimaru is worth a visit to stock up on goodies to bring home.

The concierge service was very good and they were helpful in helping me find my way in the confusing subway system. If you're going back by Narita Express, I recommend you ask them to buy the ticket for you and escort you back to the platform.

On the whole this was a wonderful experience and while it wasn't cheap, you get what you pay for.

  • Stayed: September 2010, traveled on business
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Thank PeterFong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 13, 2010

Tokyo's newest hotel, the Shangri-La is located beside the Tokyo station (Nihonbashi district) and walking distance to the Marunouchi financial center. With a discrete entrance within a larger commercial building, visitors take a separate elvator to the 28th-floor lobby. I stayed in rooms on the 33rd (3 nights) and 35th floor (2 nights) - both were deluxe rooms with a king-size bed (remarkably comfortable), very spcaious, with a panoramic view of th city from the top and packed with amenities including a WC in the bathroom (separated from the bedroom by a glass wall, with a switch to lower blinds) with a control panel ! Service was extraordinary, with the staff very helpful and extremely friendly. A Golden Circle membership (free) gives you 50% off on breakfast, and for a city as expensive as Tokyo may be well worth considering. The breakfast spread itself could be a lot wider - seemed very limited, and not only because I'm vegetarian! While I had a negotiated company rate, I understand room tariffs at Shangri-La have fallen in general, making the hotel a viable option for all travelers to Tokyo, and is clearly one of the best hotels I've stayed at while travelling overseas.

  • Stayed: September 2010, traveled on business
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Thank Anuj_Mithani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 29, 2010

It is a quite new hotel, centrally located, just nextdoors of JR Tokyo central station. Our deluxe room was on the 33rd floor with an impressive view of Tokyo bay. Our room was great: a nice large kingsize bed, a very large bathroom with an view through the windows separating it from the bedroom, a working desk area. [Just around the corner of the hotel is the tourist information center of Tokyo or TIC]
The swimming pool on the 29th floor was a distinct experience with a panoramic view of Tokyo city. Swimming high above Tokyo city does not happen everyday.
Our western style breakfast buffet in Piacere was a great disappointment. Service and breakfast management was far below the quality level of Shangri-la. We arrived at 8.45 and breakfast was theoretically served until 10 am. We had a last choice of pastries, after quarter past nine there was no more resupply of the choice of pastries. At half past nine there was no more choice of fresh fruits or of breads. When we complained, we were offered a Japanese breakfast - hardly meeting what we wanted. It is false economy not resupplying breakfast items long before the end of the breakfast 10 am [this explains my poor evaluation of the hotel service].

  • Stayed: August 2010, traveled as a couple
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Thank mundus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 15, 2010

The Shangri-La Tokyo goes down in history as the most perfect hotel I have ever had the privelege of staying in. This was my first trip to Tokyo and I only speak phrasebook Japanese (at best).

The pros (there were no cons):

Unfortunately, we timed our holiday at the height of summer with its humidity and temperatures that hardly waver from day to night. We never felt any of this inconvenience in the hotel. Our room was large, fully appointed and very clean. Nothing was left to chance from the L'Occitane toiletries, to the fully array of toiletries, to the special electrical appliance recharger bay. There were both kimonos and bathrobes as well as pyjamas.

I love to work out on holiday (!!) and the gym and pool areas are perfect. There is no charge to use these areas. There are only 4 or 5 machines plus weights. But the big plus is that all sporting wear is available to hire for free. It is all Nike sports gear. The pool is 22m long and the water is tested every hour or so. Then there are the changerooms. Full spa, sauna and the usual including a secure locker for each guest.

We dined at both restaurants. Once again, perfect service and attention to detail. We had a buffet breakfast at one restaurant and an Italian meal at the other.

The laundry service was exceptional - right down to our items all being pressed and packaged in rice paper with pot pourri to keep them fresh.

When booking a restaurant for you, the concierge will provide you with a map to get there, a letter to confirm your booking as well as a little card to explain the hotel's address should you get lost on the way home or need a taxi.

Free wireless internet throughout the property was also greatly appreciated.

There is a deli at the station and a short walk to supermarkets.

The relative cons (for tourists):

Relate only to the location of this hotel. It is in the business district and some may find that this doesn't give you the 'real Tokyo' experience. I loved the peace and quiet of the hotel to be honest and the fact that it was an escape from the city.

However, the tourist information centre is very close to the hotel entrance and it is very helpful.

Thanks for a wonderful stay and I hope to return again.

  • Stayed: August 2010, traveled as a couple
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Thank sydneyshopgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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