I'm a regular visitor of this hotel. Not staying guest but using their restaurants. Though I'm not a high-profile spender, the staff are used to see my face.around.
Some are nice and some are totally arrogant simply ignoring my presence not saying hello or irasshai-masen. Especially the Concierge lady who probably thought I was just lingering around the lobby passing my time.
The only staff who recognised my presence is the Bell Desk Captain. Although in the beginning she wasn't friendly but over the time she sees me walking in and out she recognized and say hello each time I'm there. Some Bell Desk staff should be trained to be more natural as it's The Shangri-La. I noticed one or two are so fake in their smiles. Perhaps they were trained at the Disney...lol.
The Lounge staff is friendly and try to accommodate me even when I visited in the most uncomfortable time of their schedule. I only wish their Managers are the same.
The joke I like to share here is one day I walked in to make a reservation for an Afternoon Tea. As I walked into the lobby the staff were suddenly so warm and friendly and welcomed me with great enthusiasm. Even the unfriendly Ms Kobayashi at the Lounge was eagerly taking my order. I thought that was strange...and I look around and saw there, the General Manager was standing around the corner. No wonder......!
- Official Description (provided by the hotel):
- The splendid Shangri-La Hotel conveniently located adjacent to Tokyo Station. Guests will appreciate Shangri-La's unique brand of hospitality and service, as well as the very finest facilities and amenities while staying within the comfort and warmth of this luxurious Tokyo hotel. ... more less
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- Also Known As:
- Shangri-La Hotel, Tokyo Hotel Chiyoda
- Shangri La Tokyo
- Shangri La Chiyoda
- Shangri-La Hotel, Tokyo Japan