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805 - 810 of 1,686 reviews
Reviewed August 29, 2013

Exceleent location, most comfirtable rooms, and very well trained professinal but yet friendly staff!

They made us feel most comfirtable!

Yummy breakfast!

Couldnt find a flaw, everything is great!

Pricey but worth a visit if you can afford it!

Several hotels at this price doesnt necesarrily offer such service and luxury!

Room Tip: Request for high floor and bay side view! Get gold club membership, pay for one breakfast and second person doesnt have to pay for breakfast!
  • Stayed: August 2013, traveled on business
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Thank NaveenJain65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 28, 2013

I travel quite a lot both in business and leisure and I probably can´t say this is the best hotel in the world but is the best one I`ve ever been!

The service is well above the japanese standard (that is very high!), perfect location at Tokyo station and close to many attractions and restaurants. The panoramic city views from the room are simply superb and the quality of everything from the bed to the toilet are amazing. Even the lifts are great!

The only thing that didn´t really surprise me was the health club. The pool and gym are quite small and just Ok.

It is definitely pricey but worth every penny.

Room Tip: Corner rooms views are spectacular
  • Stayed: July 2013, traveled as a couple
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Thank Fernando L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 24, 2013

Perfect location at the Tokyo station, able to get to and from anywhere in the city in minutes, and several attractions are within walking distance. Food and Service at the best Shangri-La standard. Rooms are high, with nice views of the Station and a bit of the Imperial Palace, or view of the river side of the city. Don't miss having a drink at the lounge, looking at the Skytree!

  • Stayed: August 2013, traveled on business
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Review collected in partnership with shangri-la.com
1  Thank JAV060
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 22, 2013

While the hotel is expensive, the experience certainly meets the expectations. They have been very thoughtful about every small thing. The view from the room is also great. However, the directions from Tokyo station are a bit off. So it is possible to get lost.

  • Stayed: August 2013, traveled on business
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Review collected in partnership with shangri-la.com
Thank DigvijayD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 22, 2013

Not warm welcome,not easy access by walk .I contact concierge ask to come from Narita airport but they said our customer use limousine or tax!We dont know exact way to come by public!We ask late night dinning near hotel because of all hotel dinning already close at 12;00 might night.but they can't introduce us just go around Roppongi!

Room Tip: Nothing .They never up grade! Just you can stay you paid.
  • Stayed: June 2013, traveled with family
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5  Thank Flyer803289
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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