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Reviewed August 15, 2013

Excellent room and service. The hotel is easily accessible to other areas of Tokyo and other inland cities which it is closely connected to Tokyo Station. In house facilites are all in good finishes and managment.


  • Stayed: August 2013, traveled with family
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Review collected in partnership with shangri-la.com
Thank Amond C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 14, 2013

The hotel has a perfect location next to Tokyo station. If you arrive by Narita Express you will be met at Tokyo Station and escorted to the hotel through the underground corridors. All you have to do is to advise the hotel once you are on the train.
The same service is offered to you when leaving for the airport.
The service holds very high standard, typical for Shangri-la hotels in Asia. Very attentive and at the same time very descret.

  • Stayed: July 2013, traveled on business
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Thank Framcke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 11, 2013

Had a wonderful 5 day stay. Everything I needed was there daily without any need to call for service. TV, capsule Coffee machine, wireless internet, water, room temperature control that works. With a department store (with groceries and food at the Basement 1) next door and a convenient store at the entrance of the JR station, everything I need or may need is within reach.

Being right on top of JR Tokyo station, it's a convenient 60min ride by the Narita Express from the airport. A short walk 5-10min and you are at the hotel.

Make sure you print the direction guide from the hotel and have it in hand. The variety if food places inside the station distracted me and I walked around in circles for a bit, but it was good being lost for a while as you can see all the food that you can get to during your stay.

The hotel is at the Yaesu North Gate Entrance past 2 Starbucks (along the walkway to the exit and up the escalator at the exit itself). Turn right at the entrance and walk past the convenient store and right again past a pizza/bar and you can see the ground floor reception slightly to the left in maroon (if I remember correctly). Go in and the concierge there will guide your to the lift. The main reception is on Level 28.

If you have checked in past 830pm, most of the shops in the JR station will be closed. However, the bar downstairs and the convenient shop is open. More interesting are the all the food shops under the JR line starting from a short 5 min walk from the hotel.

There's a whole stretch of them and about 15 min walk away is http://www.andysfish.com/. 15 min is esimated time after a meal and beers. Might have been 5 or 10 min longer but it's not far and there are lots of people around past 10pm. Just need to remember that Shangri-La's at the far end of JR Tokyo Station coming back from http://www.andysfish.com.

  • Stayed: August 2013, traveled on business
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Review collected in partnership with shangri-la.com
Thank Fanshe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 9, 2013 via mobile

First impressions when you walk through the air conditioned first floor is wow. Very friendly staff, could not do enough for you. Chandaliers, beautiful flowers, art work, the list goes on.
Obviously this hotel is a luxury for most people, we stayed 3 nights.
Big rooms, comfy beds, turn down service, english tv channels, great view, excellent bath and 2 showers (rain and normal), welcoming fruit on arrival. All the amenities you can ask for, did not use any of our own.
Great toilet (LOL), lid opens as you approach it.
Worth spending that extra money for this outstanding hotel

  • Stayed: August 2013
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1  Thank mojomiller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 9, 2013

Our stay in the Shangri-La in Tokyo was exceptional. I contacted the hotel the day before we were due to arrive and gave them my bullet train details from Osaka. Such was their attention to detail, they requested our seat numbers so that they could be ready and waiting to greet us at the door of the carriage. We were met with a smile and the young gentleman took the large majority of our cases and navigated us through the incredibly busy Tokyo station. I know the station fairly well, but even so it was well worth asking for their assistance as it just makes it that little bit easier. From the bullet train (or shinkansen) platforms, it is little over five minutes on foot to the door of the hotel, if coming in on the Narita Express from the airport, the platforms are further away so it may take up to ten or so minutes to get to the hotel.

Once in the hotel, we were greeted on the ground floor before being whisked up in an elevator to the reception on the 27th floor. Check in was swift and paperless - everything was entered onto tablets. Others have commented on the decor, and it really is as good as people say. Some very beautiful pieces of art, and it is shame that many (me included) just saunter on by without looking at much of it. Whilst checking in, our cases were already on their way to the room on the 33rd floor, and we were reunited with them a minute or two later.

We had a "Premier City View" room, which is a corner room that overlooks both the station and the Marunouchi district on one side, and north Tokyo and the Sky Tree on the other. So far, it has been by far the most spacious room we have had in Tokyo, and was well appointed and very comfortable. The bed, as commented on by others, was extraordinarily comfortable, and once in bed and with the lights off, there was something magical about having the blinds up and being able to see Tokyo glitter away outside.

Nothing was too much trouble, and every request was sorted with the minimum of fuss. Being a bearded fellow, after a few weeks of travelling my clipper battery had run flat. Within minutes of mentioning this, a transformer allowing my 220V clippers to be fully charged was delivered to the room. And every time someone came to the room, everything was checked and completely restocked in the bathroom (...the bathroom was marvellous - the "usual" hi-tech Japanese toilet, a rain shower, and a bath tub which afforded a view of the city).

We did make use of eating options in the hotel. If you have access to the Horizon Club, the snacks and drinks are pleasant, as is the atmosphere. For an evening meal, we went to the Italian restaurant (Piacere) and were not disappointed. The quality was very good and the flavours and combinations were carefully thought about. Breakfast was also fantastic. A huge amount of choice and all of the highest possible quality. And should you not want to eat in the hotel, there are literally hundreds of restaurants and bars in and around Tokyo station, so you will not be disappointed.

All in all, a very good stay, made so in no small part by the hard work of all of the staff. Being next to the station the location is fantastic and everything was a smooth as you would expect from a high class hotel in a high class city.

Room Tip: Given the height of the hotel, all rooms will have an interesting view. That said, we loved our corner room, even if it costs a little more.
  • Stayed: July 2013, traveled as a couple
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2  Thank Naniwa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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