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Reviewed August 23, 2012

Spent a magical five nights here alone on business. I love my family but WOW was it fun to relax here alone -- I felt like I was in a sanctuary.

Warning: if you want to see Tokyo's sights, probably a better thing not to stay here. Because you will not want to leave the tranquility and sheer and total perfection of service that permeates everything from design to housekeeping to advance technology in the rooms to the amazing food to the spa (the best treatments I've ever received and in the most luxurious spa rooms).

The hotel is on top of a skyscraper -- don't let this put you off. It is many floors of lobbies and spa and restaurants with the rooms above this. All rooms have a tremendous view a la Lost in Translation (which was filmed at the Hyatt -- but same type of view).

Here are some suggestions if you are going to stay here:

1. Insist on a room with a view of the Royal Imperial Palace where the Japanese royalty live. If you are lucky, and the clouds disperse, you will see Mount Fuji as well. You will also see the main train tracks in the foreground -- fantastic full view of Tokyo.

2. Book a full spa treatment. The staff will sit you down and go over your needs and give you a type of test to know how to best work on and with you. I was dubious but it ended up being the most amazing treatment I've had at any resort -- or otherwise. They start with washing your feet and move on to massage, facials, etc. There is a shower in your massage room and it is beyond luxurious

3. Enjoy the heated toilets, the lit dimmers and the window shades in the room. Sounds strange but it will totally effect how comfortable you can feel. Every single switch in every single room, no matter complex, worked perfectly. Only the Japanese!

4. Make sure you get club access. They serve a happy hour spread that is divine -- all the top-shelf alcohol and Champagne you could dream of plus delicious food both hot and cold. You barely need dinner after this.

CONS

None. Seriously, I have never said that before. This place is perfect. Perfect location, perfect service, perfect food.

Enjoy!

Room Tip: Request view of the Palace and Mt Fuji! AWESOME!!!!
  • Stayed: May 2012, traveled on business
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7  Thank neptuno3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 20, 2012

Almost all good hotels in Tokyo have great service by western standards so it goes without saying that this hotel does as well. I stayed here for a week and found it extremely convenient being a short walk to several subway lines as well as the Tokyo JR station. Prices are not cheap but in the context of high end Tokyo pretty reasonable. One downside, the two restaurants in the hotel are not great and for some reason very very slow service (based on two meals so they have just had a bad couple of days).

  • Stayed: August 2012, traveled on business
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2  Thank MikeCalifornia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 10, 2012

What an excellent experience in every aspect in this magnificent hotel. Customer service is amazing. The porters (two young women) insisted in taking my suitcase to the train station 1 block away despite my pleas to let me do it alone. The room was fantastic. The bed was divine. The shower was incredible. Every forgotten amenity was supplied for in the room. The breakfast was a feast. The pool on the upper room was so nice-quiet and peaceful. This was one of the best places in which I ever stayed!

Room Tip: Pick an upper room for a great view.
  • Stayed: August 2012, traveled on business
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1  Thank dogeyedoctor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 14, 2012

High atop the Marunouchi Trust Tower, this top had a few floors in the building. The entrance was a bit difficult to get to, but the location was great - right next to the main Tokyo train station, and within walking distance of multiple department stores, train lines, shops, restaurants and gardens of the Imperial Palace. In fact, if you like to walk, you could walk to Ginza (the main shopping district) and if you felt more adventurous, probably an hour's walk to Akihabara (electronics district) and Asukasa Shrine (touristy ethnic place for shopping / sight-seeing) and the new Tokyo TV tower.

The luxurious fittings and fixtures, the customer service, and the food was great. Ofcourse, all this was at a price that was incredibly expensive. But the room was stunning and big, and the bathroom had a really sophisticated automatic toilet. Everybody spoke and understood English and was helpful. There was free WiFi in the room as well, though breakfast wasn't part of our package.

Only downside was that they did not have my room ready, even by 3pm, and then I had to wait for around 15 minutes and remind them. Other than that, it was quite flawless.

  • Stayed: June 2012, traveled on business
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1  Thank ahs4y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 1, 2012

Have stayed in this hotel since it first opened and love the convenience of the location sitting right over Tokyo central station. The rooms have wonderful views of the city and the staff are exceptional in the level of service which they consistently provide. Having stayed in many of the other 5 star choices (Grand Hyatt, Conrad, Peninsula, Mandarin Oriental, etc) which are very good by the way, this still remains the stand out choice.

Stayed: June 2012, traveled solo
2  Thank kemback
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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