I'm currently at this hotel now for one night after a 2+ week stay mainly in Tokyo and Osaka areas. This is the most expensive hotel I've stayed at with my daughter, but I thought for our last night, it would be worth spending a little extra for a few extra comforts before a long flight home.
Well boy was I wrong...
First impressions were great, there's a beautiful lobby, impressive glass elevators that show off the immaculate Tokyo Dome area, check in was good - they promptly took our luggage and delivered it quickly to us in our room.
The rooms are a good size for Japan, but particularly Tokyo standards. But that's where the good news stops. The beds, whilst not totally uncomfortable are really quite hard - I do understand some people like firm beds, but of the 4 hotels we've stayed at, these are definitely the hardest. The TV is small for a hotel of this 'class', and the rooms are overall bland and lack character. The walls also seem to be made of paper, you can hear lots of banging, tapping, etc. from other rooms.
I did get a reasonable rate on this room, so would have given it more than 1 star if it hadn't taken 3 hours to connect to the internet.
The website advertises free wireless LAN and broadband. I have my laptop with me - I was quite happy to connect to the internet with the LAN cable provided in the room, which I did for the first several hours (I was in and out of the room of course). But then it stopped working. I contacted front desk, they sent up a staff member to assist, and another to assist - we just couldn't get connected to the internet again via the cable.
I asked for wireless, no they couldn't help me. They apologised but said there was nothing they could do. NOT GOOD ENOUGH! After fiddling around for another 1.5 hours (I really needed the internet!), I called front desk again and suddenly they were able to send someone up with wireless LAN - at a cost of 300 yen!! Now I know this is only a small charge - I was more than prepared to pay it when I first contacted front desk about my internet connection problems - but after several hours I was fed up! I do not understand why when I asked and asked, this wasn't provided earlier!
Anyhow, the gentleman who connected me to the internet (in the end) advised it was complimentary, but this hotel is going to have to improve its service standards. This is not how I intended my last night in Tokyo to be. I was preparing to wind down with a nice glass of wine and take in a good view of the wonderful Tokyo city.
English is overall good at this hotel so there is no excuse to keep a guest waiting 3 hours to be connected to the internet when wireless LAN is available.
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- Also Known As:
- Hotel Tokyo Dome
- Tokyo Dome Bunkyo
- Tokyo Dome Hotel Japan