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“Very special place”

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Belmond Las Casitas
Ranked #3 of 4 Hotels in Yanque
Certificate of Excellence
Cypress, Texas
Level Contributor
87 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
“Very special place”
Reviewed July 13, 2012

We are leaving tomorrow after 4 nights here and the accommodations are beautiful and once you have arrived you will agree. While no longer an orient express establishment it still has a lot of luxury and beauty that did not leave with the sale. My wife and in travels have stayed at many 5 star places and we can find fault with many and you could find some minor things like the shop may be closed or the waiters are over eager to please but c,mon look at where you are and imagine the beauty and quality of the resort and go soak in your outdoor jacuzzi with a bottle of wine and you will soon find it easy to overlook any minute details. Your concerns will be addressed. Ceasar the manager was leaving today and the new manager is eager to make your stay the best. Just when you get here kick back and enjoy the gardens,llamas,cooking classes and the spa and have fun.we rateva place by asking would we return and the answer is yes las casitas del colca would definitely be a do again. Buy extra waters for your room and bring you a special bottle ofbwine and have a little patience.

Room Tip: Get casitas by the canyon and bring a special bottle of wine for a romantic evening in the outdoor j...
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  • Stayed July 2012, traveled with family
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Helpful?
1 Thank Gordon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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267 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (38)
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Girdwood, AK
1 review
Reviewed June 27, 2012

My husband and I just had three nights at Las Casitas del Colca. The Colca valley is an incredible place with its condors, small towns, agriculture, and archeology. Las Casitas are luxurious, private, and beautifully kept. We loved the food and service. However, the current website does not begin to do the property justice.

  • Stayed June 2012, traveled as a couple
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Helpful?
Thank 22Kate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester
Level Contributor
32 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed June 13, 2012

We were a little bit nervous about our stay at the Casitas del Colca after some of the more recent negative reviews and especially given how expensive the hotel is. I have to say that, apart from one or two niggles, we had a wonderful stay.


Firstly, the property, grounds, casitas and surroundings are themselves are beautiful. The rooms are spacious, luxurious and well furnished. The bathrooms are fantastic and the outside areas, with hot tubs and loungers, are great. We loved sitting in our jacuzzi, with a bottle of wine, looking at the stars on the cold nights, as well as sitting out on our patio watching the tame alpaca and lamas graze on the grass right outside our room. The little touches, such as lovely toiletries, hot water bottles and your own herb garden to cut leaves to make teas, are delightful.


We found all the staff to be helpful and friendly and in particular, the manager was very attentive. We were lucky enough to stay at the property when it was very quiet which suited us perfectly. We had very good service in the restaurant and never had a problem with the amount of time it took to get food, drinks or so on. That said, often we were the only ones in there!


We enjoyed the cooking classes and pisco sour classes, but were disappointed that they charged what we viewed as quite extortionate rates to go horse riding or hire bikes. To hire two bikes for one hour was $90 - a rip off in my view, and quite unnecessary when you have already paid a lot of money to stay here in the first place.


We also loved the trip to and from the property (which was a lovely journey with plenty to see) and were lucky enough to see seven condors when we went to the Condor's Cross. That said, we also enjoyed walking round the property, lazing in the sun and long lunches - this is a great, peaceful place to relax. The spa is also lovely and I had a very nice relaxing massage which was well worth the money.


Overall, we loved our stay at the Casitas and would recommend it to anyone.

  • Stayed May 2012, traveled as a couple
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Helpful?
Thank WebbalinoManchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Level Contributor
114 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed June 7, 2012

One of our favorite hotel in Peru.

We could find a lot of details everywhere in the rooms which are very well decorated. Our cottages were very comfortable and were done in very beautiful materials.

We appreciate a lot to be in our jaccuzi by night and enjoying the show of the stars! And we really enjoyed feeding babys lama and alpagas!!!

The localization is amazing, the hotel is really beautiful. We were very happy to find the Orient Express’s touch even here in Peru!

Two advices : If you go in Peru go to the Colca and if you go to the Colca go to Las Casitas del Colca!

  • Stayed July 2011, traveled as a couple
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Helpful?
Thank Julien V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed June 3, 2012 via mobile

Cesar and his team are doing very well. This place has a high servicelevel and is beautifully situated with great Casitas
Points of attention
1. Please do not allow large groups as they tend to be too noisy, taking the magic of the place away ( during our stay a Group of 10 french people were there, although not as noisy as americans, they were explicitely present and we tried to avoid them)
2. We were told we had to have the fixed menu in the restaurant while other people were allowed to dat in restaurant from the roomservice menu (à la carte). Of course this is unacceptable. Don't oblige people to have a fixed menu or do not allow people eating something different in restaurant.
3. The private picknick is certainly worth doing, but please make sure it is private and do not take other visitors of Casitas here as again it takes away the magic.

Stayed May 2012, traveled as a couple
Helpful?
Thank RichardBeij
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marlborough, United Kingdom
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed May 23, 2012

There is much to recommend this former Orient Express property on the banks of the Colca River. The extensive, well maintained gardens, the outstanding rooms – the Casitas – the home grown produce from the vegetable gardens which go down the hill towards the river. The Casitas are large individual cottages with high vaulted ceilings, comfortable beds, lots of storage space and huge bathrooms with a private outdoor shower as well as an indoor one and large bath with a view of the night sky through an overhead window. There is a private deck with a hot plunge pool, chairs and a lounger.

But on the basis of our stay on 1-2 May 2012 we wouldn’t recommend it to anyone. An earlier TripAdvisor reviewer commented that some of the staff were planning to leave and hoped that this wouldn’t result in a drop in standards. On the basis of our stay, that is exactly what seems to have happened. What should be a relaxing place to stay is spoiled by the lack of service – especially in the restaurant. The staff – and there are plenty of them – seem obsessed with maintaining their idealised view of how service should be delivered rather than providing service to their customers. Another TripAdvisor reviewer commented on the change of ownership from Orient Express. We have to assume that the new owners brought in new staff. They need to bring back the old staff - or find some better ones.

A few examples: Breakfast was served by waiters at a leisurely pace. There was no menu and so you had no idea what you could get. We were asked (after a suitable delay) whether we wanted orange or mango juice and then we waited. Eventually some juice appeared and then we waited some more. Having asked, we eventually got a coffee. On our first morning, everyone was up early to go on trips to see the Andean Condors. With only four tables to serve, one couple waited over 20 minutes to even be asked what juice they wanted. Eventually people gave up and left.

My wife asked for a gin and tonic on the first evening. Nothing appeared and they came to take our food order. It transpired that they didn’t have any gin – but rather than come back and offer an alternative, the restaurant manager just seemed to hope the "problem" would go away.

Drinks are expensive here. However 7USD for a very small glass of very average Chilean wine seems quite high and then we were charged 28USD for two glasses. When this was pointed out there was no apology, just an argument until I showed them the price on the menu and the price on the bill. We asked for water, they poured a small amount into a glass and took the bottle away. They then asked if we wanted more water and opened another bottle. At the end of the meal there were all those bottles of water on the bill.

The head waiter didn't have a clue about wine or about the stock he had in spite of there being a very extensive wine list. On our second evening every single table was having an issue with their wine order. Nothing requested was available. He offered a red wine as an alternative to white to one group. He was asked what country the wine came from and what grape it was - and he said he didn't know. He said the wine we had the previous evening was not available - but offered an alternative. He didn't tell us that he was going to charge us 90 USD instead of 45 USD for the bottle. When this was pointed out, the hotel manager produced the wine list and identified the bottle and said that was the charge.

The quality of food (including breakfast) was generally very good. However the menu was quite limited and changed very little in the two days we were there.

I asked reception if they could split a local banknote so that we had some smaller denominations for the local market and was told that they couldn’t as they didn’t have any cash.

The turndown and room makeup service in the casita was the exception. It was very thorough and carried out efficiently and politely. So there is hope for the future – just sort the restaurant and the management out!

  • Stayed May 2012, traveled as a couple
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Helpful?
4 Thank Romond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bury, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 11, 2012

Our two-day stay at Las Casitas del Colca began with a three and a half hour journey in tne hotel's minibus from Arequipa via the Mirador de las Vicunas at an altitude of 4,500 metres. This was an exciting and yet comfortable drive and a good introduction to the Colca.

The hotel's accomodation is in luxury cabins with great views, underfloor heating, day- and night-long hot tub, and wifi. This was all that one would expect of an Orient Express hotel and together with the location made our stay memorable.

The food was good - the Alpaca steak is to be recommended!

All the staff were most efficient, friendly and attentive. We remember in particular Paricia Turpo who not only gave us a most interesting visit to the valley and the Cruz del Condor but was a great help in planning our trip before we left the U.K.

Taking in the views on horse back was a breathtaking experience!

Altogether a stay at Las Casitas is a great way to experience the Peruvian Andes.

Room Tip: Pay a little extra for a casita with an exceptional view ( number 28 for example).
See more room tips
  • Stayed March 2012, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank emmott2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Belmond Las Casitas

Property: Belmond Las Casitas
Address: Parque Curina s/n, Yanque 5154, Peru
Location: Peru > Arequipa Region > Colca Canyon > Yanque
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Yanque
#3 Family Hotel in Yanque
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Belmond Las Casitas 5*
Number of rooms: 20
Official Description (provided by the hotel):
Belmond Las Casitas is Peru’s hidden gem. Surrounded by the peace and serenity of Colca Canyon, this collection of luxurious bungalows and fabulous spa offers the ultimate Andean retreat. Blending effortlessly with the natural environment, this secluded 20-room hideaway offers a rare opportunity to experience the traditional beauty of Peru. Spot condors high overhead, hike through the sprawling fields or visit the hotel’s farm. Spend time in harmony with the astounding nature and warm local communities of this lush valley. ... more   less 
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Also Known As:
Las Casitas Del Colca By Orient-Express Hotel Yanque
Las Casitas Del Colca Canyon
Belmond Las Casitas Peru/Colca Canyon - Yanque

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