Visited here with my friends for the weekend and although we all had a lovely weekend together we felt the service we received from the staff and the general organisation of our stay was very poor. We had reserved 4 appointments for the spa and arrived there to be told there was only 2 for us....despite explaining we had called to book and also had email proof we were told they could only fit in 2 appointments - useless as there was 4 of us and no compensation even offered! Spa area and pool is nice but I've been to better. We got a deal through Secret Escapes but I wouldn't pay full price for this place. Even the staff at breakfast were rude when all of the buffet trays were empty and we notified them. 5 star prices for perhaps a 2/3 star experience in my opinion.