I stayed 3 nights at the Casa Real in Tehuacan in November of 2013, paying with my credit card (VISA, Capital One.) I had held this card for a year, using it frequently in the USA, without problems. Two days after charging my bill at this hotel, Capital One notified me that they had suspended the card because someone was phoning them to change my mailing address, phone number and e-mail address. The next day someone charged $ 11,000 USD at an online store in Los Angeles, USA. I worked with VISA and the charges were removed from my account. I think it is likely that someone associated with this hotel used my card number and name to commit this fraud. I dealt only with the woman at the registration desk, who seemed friendly and efficient, but obviously others at the hotel had access to this information, and also perhaps other companies which process charges for hotels would have the information. I can only urge everyone to watch their charge card bills carefully if they use a charge card at this hotel. I must add that I found the room clean, quiet and well equipped, had no problems while staying here, only this card fraud, which became a problem since I lost the use of the card while here in Mexico 5 more months.
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