Extremely unclean hotel and all the staff are rude and service is way below acceptable levels.
First of all they did not have the rooms ready and made us wait outside with all our luggage which took a few hours. Even after checking in they did not get us the required things for the room. Then there was breakfast which was not even good. Apart from that, they kept losing power all the time , like every 30 minutes or so.Their lunch and dinner menus are very incomplete and the staff do not seem to get any orders right. Nobody at the hotel was having lunch or dinner at the hotel, but instead were choosing to go to shacks nearby the hotel which were serving much better food.
On the second day, they did not have hot water for taking bath and instead of apologizing the staff were arguing with all the patrons of the hotel. They did not even provide towels or toiletries despite many phone calls to room service or even visiting the reception. Apart from that they refused to give drop to a nearby place after checking out, though they advertise that they give dropoff to the airport which is quite far away.
Overall our experience was horrible and this feeling was echoed by many other families who were also staying at this so called resort
- Official Description (provided by the hotel):
- Set amidst of lush green paddy fields, a whiff of sea air, a crafted beach resort, where you are assured to experience hospitality at its best. The Resort is ideal for everybody to have a great time of their life, with south Goa’s most popular white sand beach, the Colva is at a walk able distance of 500mts, offering exciting water sports and oodles of entertainment. ... more less
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- Also Known As:
- Pearls Oceanique Hotel Colva
- The Golden Crown Hotel & Spa Colva Goa