The presentation and location of Las Calas are superb. There has been great attention paid to detail with local pottery and artwork displayed throughout. We spent 7 nights here from 28 Jan 2006 and did enjoy our stay with some major exceptions. Magui (manager/owner?) was obviously not born to serve!! I speak good Spanish so I feel I gained a little more than fellow guests, but not particularly graciously.
We had booked a Junior Suite and informed Magui that our daughter was 2 years old. When we arrived the third bed was up a 3m ladder with a low rail on the mezzanine. My daughter shared my twin bed for the first night and then had a camp bed (this was OK), but then we lost the benefit of having paid for extra space as we were unable to use the mezzanine. On the first night our beds were damp (temperatures in February are approx 5 deg at night and 15 deg during the day at this altitude), but we had a sleepy toddler and it was 22:00 so we accepted for the first night. We subsequently discovered that clean linen is kept in an external store and heating is 'rationed' to limited hours make the rooms quite chilly. Every morning we left the radiator thermostats on the highest settings and every evening we returned to find they had been turned down so the room never had chance to warm up. A few guests complained and the heating was turned up occasionally and I have to say that I found it hard to believe the reports it was 'broken' one day. When I pointed out I had a child I was given a supplementary heater. We had hoped to dine there most evenings, but were dissuaded by fellow guests as the dining room was unheated, food tepid and service hasty! We had also seen the waitress with bags of frozen supermarket vegetables. Breakfast was acceptable, but we did see several yogurts between 12 and 16 days beyond their best date.
Room service was provided fairly grudgingly with two thermos flasks being delivered to our room. One with coffee, the other (my request) hot milk. This provided two medium cups plus some spare milk for my daughter so I was disappointed to be charged 8 euros when I settled the bill.
The pool is small and unheated, but I had been assured that swimming would still be possible at this time of year - I suspect the pool can only really be used in high summer.
The geographical location was excellent for the beautiful interior of the island, but the facilities within walking distance of Las Calas were limited.
Magui sent me an e mail offering 7 nights for the price of 6. I have only just realised that I was not given this discount. I will write to her for redress and post any progress on this site. In her defence she did 'give' me a 28 cent stamp to post within Spain!!!
My advice if you stay here is to speak up as soon as you are not happy about something. Also note published prices will have a 5% service charge added (inc those of the mim bar) This place could be excellent with better service. I will be sending this review to [--] too.
- Official Description (provided by the hotel):
- Nestled high in the heart of Gran Canaria’s rugged mountains is the tiny hamlet of La Lechuza, and here you will find Hotel Rural Las Calas – once a 19th century manor house, now a cosy country inn. Renovated in 1999, the inn is a comfortable mix of traditional Spanish furnishing and African flair, with rooms built around a verdant central garden. Nature lovers will be pleased to know the the hotel is located close to the protected areas of the Cumbre and Pino Santo, rich in ecosystems and birdlife. Sporty types are well-placed for hiking, mountain-bike and horse-riding excursions. ... more less
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- Also Known As:
- Rural Las Calas Hotel
- Hotel Rural Las Calas Gran Canaria/Vega De San Mateo, Spain