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“Suitable for the short stay tourist or business traveller”
Review of Eurostars Lucentum

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Eurostars Lucentum
Ranked #7 of 49 Hotels in Alicante
London, United Kingdom
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Suitable for the short stay tourist or business traveller”
Reviewed May 18, 2013

I stayed from 12 to 17 May 2013

The hotel is clean, quiet at night and efficient enough. I had booked a single room through my package deal but at checkin I was given a twinned bed one with spacious bathroom. It is not a holiday hotel for families and is more for the business type/short stay traveller. But it is reasonably close to Alicante's RENFE station and the tram/narrow gauge railway line that goes along the Costa Blanca to Benidorm and Denia etc.

  • Stayed May 2013, traveled solo
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Helpful?
1 Thank n_kernohan1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,026 reviews from our community

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Rating summary
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Traveler tips help you choose the right room.   Room tips (117)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
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English first
uk
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed May 14, 2013

We were transferred here due to an issue at their sister hotel (Eurostars Meditterranea) but we only stayed for the one night as we didnt like it, its like a business hotel, very formal, very uniform, no character at all, receptionist staff were not very friendly, rooms are all the same, ours was facing the main road and quiet noisy! there were no bathroom products, no soap, no bath gel etc, i had to ring housekeeping to get some, the remote control didnt work on the TV either, poor for a 4star Hotel..
Breakfast was probably the best thing about the hotel but it still wasnt up there with the best, it had a large variety on offer of hot and cold food, we had to ask for glasses for orange juice and when they came they were hot! we had to ask for coffee cups also..
We waited a very long time for the lift to come to the 4th floor and gave up every time and ended up taking the stairs, it seemed to work from the ground floor going up but not the coming down.
i am sorry to say i wouldent recommend it as there are probably much nicer hotels in the same area, i would however recommend the sister hotel..(Fabulous)

  • Stayed May 2013, traveled as a couple
    • Value
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Helpful?
Thank newasiaman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
47 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed May 11, 2013

We stayed here for 5 days.

We found the location terrific. What the staff are unlikely to tell you at check-in is that you are moments away from Mercado tram station. This amazing service (underground) at Mercado, will take you up and down Costa Blanca.

The hotel has very friendly staff but it is let down by poor maintenance and it's clear that the hotel is not spending much on upkeep.

Wifi is not available in the room - the service kept cutting out right across Level 2 where we had two rooms. Many people go to the foyer to use the service. Frequent calls to reception acknowledged the problem, but was unable to get a fix so this looks systemic.

Our bathroom had a massive water leak through the ceiling, at 7am we had a waterfall coming from the ceiling of our bathroom. The receptionist came up quickly with towels, but did not move us. They simply blocked the upstairs room for the duration of our stay. This seemed strange to us, but thankfully there were no more leaks.

Breakfast was odd - the worst tasting bacon (often left on plates by guests, uneaten) and only scrambled eggs on one day. The rest was continental. Chipped plates and mugs are common place and the restaurant would frequently run out of clean plates.

Overall it was okay, but nothing spectacular. If you are looking for a luxurious stay this is probably not the place. The beds were comfortable and the rooms were clean.

  • Stayed May 2013, traveled with friends
    • Value
    • Location
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    • Service
Helpful?
Thank James W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stoke-on-Trent, United Kingdom
Level Contributor
44 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed May 10, 2013 via mobile

Stayed in this hotel for one night, before travelling to Valencia next day by train. All the facilities were very good, including the breakfast. There are plenty of bars and restaurants around to suite everyone's taste and budgets, even if you have children with you.

Stayed May 2013, traveled with friends
Helpful?
Thank Clare M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 10, 2013

This hotel is not a four star hotel, nice two star! Hotel location was poor: far from beach, marina and rambla. Hotel lifts were very slow and small. room had no toileteries, no cosmetics,no sanitary products at all, no bathrobes, no slippers especially pertinent for hard floor (noisy), no sewing kit, no iron...staff did not speak good english and had no information about their town, Enrique merely shrugged his shoulders, when I asked how to catch a bus...no concierge either. wifi in lobby only, not in rooms.
Breakfast was dull and repetitive: no fresh fruits and veg, not eggs (neither fried, nor poshed nor scrambled!) no branded tea bags (twinnings) one waiteress for the entire breakfast room, no glasses for juice, no cups for coffee, not enough bread and one toaster only, loads of dried tiny pastries, nothing of quality.
A disappointment, especially the staff that did not speak English and seem to know nothing about the city and what to do, shrugging shoulders is unacceptable in a four star hotel!

  • Stayed May 2013, traveled with family
    • Value
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Helpful?
1 Thank mandarinaduck8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lancashire
Level Contributor
104 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed May 7, 2013 via mobile

This hotel is great but loses points because we usually stay at the Mediterranean plaza eurostars. It's weird because it wins on style, good nights sleep, gym facilities (sauna very good) great location to the city and public transport- BUT it loses out character and because we prefer the other hotel which has a roof terrace and view of the old square. So I would definitely recommend it- and our stay was a 100 euros cheaper, but next time we will stay at the eurostars in the old town.

  • Stayed May 2013
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank pabloboltonio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helsinki
Level Contributor
240 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed May 4, 2013

This hotel has a good location and it was inexpensive comparing to big cities (well, Alicante is a small place but still!), it was clean and quit (though you cold smell the tobacco on corridor) and staff was helpful. Breakfast is good Spanish breakfast which means some lack of fruits and especially vegetables and salads. Maybe this review change the situation? Please check the spa at rooftop before paying for it, some how resembled a warehouse to me. Anyway I can really recommend this place!

Room Tip: Upper is better for views! :)
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  • Stayed April 2013, traveled with friends
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Helpful?
Thank Edelfelt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Eurostars Lucentum

Property: Eurostars Lucentum
Address: Avenida Alfonso El Sabio 11, 03002 Alicante, Spain
Location: Spain > Valencian Country > Province of Alicante > Costa Blanca > Alicante > Centro
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Business Hotel in Alicante
#4 Romantic Hotel in Alicante
#7 Luxury Hotel in Alicante
Price Range (Based on Average Rates): $
Hotel Class:4 star — Eurostars Lucentum 4*
Number of rooms: 169
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Also Known As:
Eurostars Lucentum Hotel Alicante
Hesperia Lucentum Alicante Province
Hesperia Lucentum Hotel Alicante Province

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