Stayed for 3 days,I am PC Platinum member, they didn't recognise my status, then didn't get any room upgrade.
reception couldn't speak any other languages apart Spanish, then wrote down on the paper my Amex charge card details, when I ask what for, get quick answer that it's them procedures in Spain, and I am not in UK!...
but overall at the check in time Receptionist (lady ) was one of the best staff in this hotel, probably she would like to help me, but Hotel is understaffed as there just 1 person on duty and no one else!
Hoverer hotel is very old, later I found out that it's around 15 years, rooms is not nice enough for 4 star hotel or even for Holiday Inn.
I get really upset on second day on my stay, when I been injured in hotel swimming pool, I've cut myself, then I went to my room and call reception, to ask for first aider and some dressing and bandage to stop bleeding cut.
Person at reception couldn't understand me what happen, as they don't speak English well or any other language unfortunately, so spent couple of minutes to explain to her
and then was very funny answer, on the phone was Front office Manager, she told that she alone, she can't left reception, and THEY HAVEN'T GOT FIRST AIDER AND FIRST AID BOX!!! she offer me go to nearest pharmacy which is less than 1 mile away!
I come down, to confirm that wasn't joke! she was very unhappy, she said she got 1 pack of dressing and Unpacked sterile bandage, I said that I will use dressing, but I need something sterile to protect bleeding cut, so I offer her to get it.
She said she not able to help...
Unacceptable service, avoid this hotel there is other much better hotels to stay.
Housekeeping was not good enough, towels was dirty, housekeeping didn't hoover room, didn't replace toiletries daily
Would like to say bar- restaurant staff (lady) maybe couldn't speak English, but she really try to do it, even sometimes call receptionist to ask them use google translate,
she was friendly, offer very nice customer service, and always offer to try something new from them menu.
overall : staff don't speak English, but they friendly enough, not helpful because they can't leave reception, as they always alone on the shift.
next time will look for another hotel in this area.
- Official Description (provided by the hotel):
- The Hotel Holiday Inn Alicante-Playa de San Juan is located in a quiet area, just 400 meters from the spectacular sandy beach Playa de San Juan and only 5km from the centre of Alicante with easy access to other locations like Alicante Golf Course, shops, restaurants and other local attractions. This hotel is ideally located both for short breaks and holidays as well as for the business travellers visiting Alicante. Our comfortable 126 rooms are decorated in a fresh mediterranean style with parquet floors and equipped with air conditioning, television and satellite tv, minibar, safe deposit box and private bathroom. The hotel facilities include free parking and Wi-Fi in all the public areas as well as in 50% of the rooms, swimming pool, children's pool and playground, gardens, gym, sauna and paddle-tennis court (available at a charge). Our Restaurant Tamayo offers a wide selection of local dishes to tempt your appetite. We also have available our Bar serving drinks and snacks. The Holiday Inn Alicante-Playa San Juan has Seven Conference Rooms with daylight and all the necessary equipment to hold every kind of event. Our dedicated team of professionals will ensure that your meeting is a success. Look up our family packages including sports and extras for the childrenWe look forward to welcoming you! ... more less
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- Also Known As:
- Holiday Inn Alicante - Playa De San Juan Hotel Alicante
- Alicante Holiday Inn
- Alicante Province Holiday Inn