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Holiday Inn Alicante - Playa de San Juan
Ranked #41 of 49 Hotels in Alicante
essex england
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“dont ask dont get”
4 of 5 bubbles Reviewed September 5, 2012

we stayed for 4 nights on our arrival we were greeted with a lovely welcome , everything went smooth we asked questions which were answered . the rooms are very airy with excellent air con and all you would expect from a 4 star spanish hotel.
we had breakfast included which was help yourself all nicely prepared hot and cold food even the toaster worked !!
the pool area was clean and roomy , except the sun beds were very ancient kept breaking and no cushions and the jacuzzi didnt work, plenty of beds available at any time of day, the pool bar was mostly manned but for some reson the server went missing on many occasions.
the fantastic beach is a good pleasant 15 min walkaway with ample beds parosols 3.50 euro each bed.
many restaurants along the prom . the nearest supermarkets are 15 min away mercadonna and one in the very small fontana shopping center.
we took the 21 bus just outside hotel to alicante port area 1.40 euro each !! vey good all in all very relaxing mostly traditional spanish area

Room Tip: any room there is no sea views
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  • Stayed August 2012, traveled with family
    • Value
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Helpful?
3 Thank rayrockytwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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561 reviews from our community

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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (67)
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English first
Bristol, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed August 11, 2012

We booked the Holiday Inn as we thought we could be pretty sure of getting a good standard. Unfortuately not so. The reception staff didn't give us any information when we arrived, it was only by accident that we found out that they provided towells for the pool, maps of the area etc.

The room had the loudest air conditioning I have ever heard. We were there for 6 nights and complained about this after the first night. A maintenance man was sent up that day. However he couldn't solve the problem and when we returned to the room that evening we couldn't get in. We were then told by reception that they had changed out room. However we had booked a room with three single beds as we were 3 single people, the room they had moved us to had a double bed and a double sofa bed so we told them that this was not suitable. They then offered us another room which when we went up to look absolutely stank like an ashtray, they offered to "spray" the room which they did. But we went in again about two hours later and it was just totally over powering and still smelt like an ashtray anyway. We were then told that there was nothing else they could do as they didn't have any other rooms at all in the whole hotel. We said we would have to stay where we were then, even though we knew we wouldn't be able to sleep.

We asked for a discount but were told no this was not possible. So for the rest of the week we were left with not only noisy air conditioning but a gaping hole in the ceiling. We were also not able to get into our room each time we returned for the next two days as they cards didn't work and we kept having to go back to reception to get them to sort it out. On our last evening we ran out of shower gel, popped down to reception, who seems surprised that we needed it that evening but said that they would bring it up in 5 minutes. We are still waiting!

Don't eat in the restaurant in the evening. The starter and desserts were find but the main courses were both absolutely disgusting both times we ate there.

On the plus side the breakfast was very good and the staff in the restaurant are very friendly. The pool is also very pleasant.

  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Gilly456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Alicante hotels

London, United Kingdom
Level Contributor
31 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
1 of 5 bubbles Reviewed August 7, 2012

Noisy leaking air con. No Wi Fi in room. Poorly informed staff on front desk. Safe also not working. A very very basic hotel. Nice guys at the pool who were v good at keeping the children amused with very little resources. Thank goodness we were just there for a couple of nights.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 5starforme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Alicante - Playa de San Juan, responded to this review, September 1, 2012
Dear 5starforme,

Thank you for taking time out of your busy day to leave us a candid review. I appreciate the compliments on our hotel staff at the pool. We are very proud of our hotel and our high standards of service, cleanliness and quality. I am sorry to hear that we fell below your expectations on this occasion. My sincere apologies for any inconveniences and discomfort you experienced due to the condition of the air conditioning unit, internet services and hotel front desk services. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future.

We appreciate your feedback as this is our best resource for improving guest services. We do hope you decide to give us another chance for a future stay.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
wales
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed July 30, 2012

We only spent one night here but it was just great. Comfortable beds, quiet room and plenty of choice for breakfast, even for the British clientele there was plenty of bacon, sausage & fresh eggs. There was also plenty of fresh fruit, cold meats, cheeses & even a special area for children to help themselves! The air con was a bit too cold in the room, but that was soon remedied when we asked at reception for the air con remote controls which allow you to adjust the temperature to your liking. We didn't get chance to use the pool, but it looked inviting and there were plenty of sun beds free. We would definitely stay here again. One other thing, if you want a non smoking room, make sure you mention this on booking as the room we stayed in had a clearly been used by smokers, it wasn't a huge issue for us, but if you are completely against smoking, then you'd be wise to request a non smoking room.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank bridgyWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary
Level Contributor
34 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed July 25, 2012

I stayed here for a few nights while in Alicante. The staff were all very friendly and all spoke at least some English; a few were quite fluent. Front desk staff were also excellent for tips on things to see in the area and also advice regarding practical matters like public transit. The Playa San Juan is only a 5-10 minute stroll straight down the street. Also, bus stops and the tram station are located only minutes away by foot. As for the food, the breakfast buffet is a real feast, and the dinner menu offers a variety of delcious food. There were a couple of times for lunch or dinner when I simply opted to fill up on buffet "starter food." I met an English woman on my last day in Alicante who had stayed there overnight and was heading back to London who had said she was disappointed with the food served up for Room Service. I can not comment on that however as I did not use Room Service except for ordering alcholic drinks a couple of times.

  • Stayed July 2012, traveled solo
    • Value
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Helpful?
1 Thank brianseaman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Horsham
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed July 15, 2012

Had a girly trip out to alicante, rooms were clean and tidy. Staff really friendly and very helpful. Short walk to the beach and restaurants. Sunloungers not comfy at all as old and bowed, umbrellas round the pool were broken but hotel itself was clean, good breakfast buffet selection.

  • Stayed July 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank clement007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England
Level Contributor
60 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
4 of 5 bubbles Reviewed July 6, 2012

Spent 3 nights at the Holiday Inn on a last minute break.
Hotel is well located - 10 minute walk to the beach and restaurants etc. It is in a quiet residential area and it is extremely relaxed. The pool area is spotlessly clean and the pool bar was open whilst we were there (I think it is only open in the main season). Never any problem getting a sun bed - and there was a mix of families and couples. Guests seemed to be mainly Spanish with a few English.

All the staff at the hotel were excellent and spoke good English. They were extremely helpful and friendly. Breakfast was typical european fair - at 12 euros per person, unless you are on a B&B rate is is probably not worth the money. We ate in the restaurant one evening only and to be honest I would not recommend it - I did not eat my main course, it was pretty poor. However, there did seem to be a salad buffet which was popular - so maybe I was just unfortunate.

The resort of Playa San Juan itself is lovely - beautiful, clean beach with facilities. Plenty of bars and restaurants. It seems to be very popular with Spanish families and as a result the atmosphere is relaxed and friendly. If you want disco's and nighlife this is not the place for you.

The taxi from the airport was between 30-40 Euros. The trams to Alicante town is a 5 minute walk from the hotel and costs 1.40 Euro - and is extremely easy and clean - the hotel staff can give you directions. Alicante is definitely worth a visit

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Loll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Alicante - Playa de San Juan

Property: Holiday Inn Alicante - Playa de San Juan
Address: Avenida Cataluna 20 | Playa de San Juan, 03540 Alicante, Spain
Phone Number:
Location: Spain > Valencian Country > Province of Alicante > Costa Blanca > Alicante
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#12 On the Beach Hotel in Alicante
#12 Luxury Hotel in Alicante
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Alicante - Playa de San Juan 4*
Number of rooms: 126
Official Description (provided by the hotel):
The Hotel Holiday Inn Alicante-Playa de San Juan is located in a quiet area, just 400 meters from the spectacular sandy beach Playa de San Juan and only 5km from the centre of Alicante with easy access to other locations like Alicante Golf Course, shops, restaurants and other local attractions. This hotel is ideally located both for short breaks and holidays as well as for the business travellers visiting Alicante. Our comfortable 126 rooms are decorated in a fresh mediterranean style with parquet floors and equipped with air conditioning, television and satellite tv, minibar, safe deposit box and private bathroom. The hotel facilities include free parking and Wi-Fi in all the public areas as well as in 50% of the rooms, swimming pool, children's pool and playground, gardens, gym, sauna and paddle-tennis court (available at a charge). Our Restaurant Tamayo offers a wide selection of local dishes to tempt your appetite. We also have available our Bar serving drinks and snacks. The Holiday Inn Alicante-Playa San Juan has Seven Conference Rooms with daylight and all the necessary equipment to hold every kind of event. Our dedicated team of professionals will ensure that your meeting is a success. Look up our family packages including sports and extras for the childrenWe look forward to welcoming you! ... more   less 
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Also Known As:
Holiday Inn Alicante - Playa De San Juan Hotel Alicante
Alicante Holiday Inn
Alicante Province Holiday Inn

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