We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The Ritz-Carlton, Abama
If you like this hotel, you might also be interested in
Allegro Isora(Playa de la Arena)
$125
$116
Booking.com
View Deal
  • Breakfast included
  • Pool
$339
$315
Melia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
$256
$217
Priceline
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Be Live Experience Playa La Arena(Puerto de Santiago)
$194
HotelsClick
View Deal
Certificate of Excellence
  • Pool
  • Beachfront
Dragos Del Sur(Puerto de Santiago)
$64
$61
Priceline
View Deal
  • Free Wifi
  • Pool
Las Terrazas de Abama(Guia de Isora)
No availability for your dates from our partners
  • Free Wifi
  • Free Parking
Hotel Bahia Flamingo(Playa de la Arena)
No availability for your dates from our partners
  • Pool
  • Restaurant
Blue Sea Lagos de Cesar(Puerto de Santiago)
Priceline
View Deal
  • Pool
  • Restaurant
Reviews (2,647)
Filter reviews
2,647 results
Traveler rating
1,535
607
293
128
84
Traveler type
Time of year
LanguageAll languages
More languages
1,535
607
293
128
84
Show reviews that mention
All reviewsel miradorkids clubprivate beachthe main hotelgolf buggythe club loungeadult pooljamon jamonvilla roomsone bedroom suiteplaya san juanguest relationswater circuitocean viewhalf boardfamily poolbeautiful resort
FilterAll languages
Updating list...
1,227 - 1,232 of 2,647 reviews
Reviewed April 8, 2013

This hotel is like an El Dorado in the desert. It is massive and it's very easy to get lost and not know where your rooms are. A few more signs would help. It also takes a long time to get around--such as if you have to go from your room to pick up your kids at the kids' club. Most of the staff were very helpful and friendly. It's a nice place for families with a heated pool, plenty of room to explore, a kids' club/activity centre, and a private beach. For adults, there is a futuristic spa and adults only dining.

But it really is secluded. There aren't many interesting places to go to nearby--definitely nowhere you could walk to--the closest town is a bit of a dud--so we felt a bit trapped and we ended up spending too much time at the hotel, where we relied on room service and the buffet for meals, which were very, very, very pricey. There are a couple of luxury goods shops on site, but if you need any sundries, the very, very expensive convenience shop doesn't have very convenient hours.

It can be hard to enjoy yourself when you're constantly shoveling out ££££. The lack of options was really off-putting. (We did end up at a roadside bar for lunch one day. But that goes far in the other direction.)

Our rooms were large, but I personally prefer a carpeted room to the cold tile that was there. And the bathroom in one of our rooms smelled like sewage for a couple of days. We got around it by just using the bathroom in the connecting room. And one of our showers didn't work.

The weather was lousy while we were there too (at the end of February), which further made us doubt our choice to go there.

So, to recap, super expensive, cold, sewage--but extremely luxurious!

  • Stayed: February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank JQ2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 8, 2013

Firstly, a little context... My wife and I took our 2 kids to the Abama for 8 days over Easter and we stayed in a one bedroom suite in the main hotel building. We love spending time with our kids and we want them to be entertained, but the days are long so we also like to have a little grown up time in the evenings and maybe even for an hour in the day time if we are lucky.

With the scene set, I will try to be positive and start with the good bits about the hotel... Well, we were quite happy with our room. It was a good sized corner suite with a wrap-around terrace and an outdoor dining area and lounge area with views over the sea. This was by far the best feature of our stay and I would recommend Room 582 if you happen to be staying in the main building.

Other plus points are that the facilities are generally good, with a good choice of restaurants, activities, spa, kids club etc. MB is actually a very nice fine dining restaurant and although it is quite difficult to get a table unless you book in advance, it is well worth the effort. Compared to other restaurants in the hotel, I think it represents better value for money than the other options.

Slipping rapidly towards negativity, Kabuki, the Japanese restaurant is quite average and for me, the Japanese / Iberian fusion really doesn't work and isn't good value for money. Sadly, and this gets to the heart of my issue with the Abama, all of the restaurants are positioned in a deeply uninspiring setting, with no view to enjoy, save for a mass of concrete and glass. In fact, if it wasn't for the Spanish waiters, you could easily convince yourself that you were staying at a conference centre hotel at Heathrow Airport. El Mirador is the restaurant nearest the sea, but the night we went for dinner the outside dining area was closed as 'it may be windy'. It wasn't of course, but it may have been, and instead we sat at a table next to a fire exit and adjacent to a table of 4 kids (2 sleeping, 2 screaming) and their stressed parents.

The fact is that the Abama is a massive hotel designed for conferences and exhibitions. When they don't fill the hotel up with all of those people wearing chinos and name badges hanging around their necks, they fill it up with families, hundreds of them. There's no soul at the Abama. No individuality or personality. You are one of around 1,500 guests who frequent the various pools, lobbies and restaurants and therefore you never really relax. What's more, the hotel can't cope with full occupancy. When busy, don't expect to get a drink by the pool. Don't wish to have your room cleaned before 5pm. Don't be surprised if you come back to your room at 4.30pm and the curtains are closed and turndown has already been done, even before you have showered for the evening. It's just that sought of place.

The families empty out of the restaurants at 9pm and you suddenly find that you are the only people left in the entire place. And you realise that you were the only ones who think its a bad idea to put your kids to sleep sandwiched between two chairs in the middle of a restaurant, and instead decide to take a baby-sitter.

I know we went at Easter and I know we have kids, so perhaps I should just accept these things. But the truth is that the hotel is too big, to busy, to impersonal and the service falls way short of anything you would expect from a hotel of this price. It's not a beautiful hotel. Aside from the golf course, you will struggle to locate any greenery or colour in the complex (other than the mass of red pained concrete).

There are other issues too. The room service menu is far too limited and service is slow. Restaurant bookings are impossible. The front desk is understaffed and lacking training. Rather than lock your bags away safely on the day of travel, they leave them strewn outside on the pavement without any supervision or security, even if you requested they be locked away. There's no courtesy rooms to shower on the day of departure, not even the use of the Spa facilities.

So you get the picture. We had an ok time but its not a place I will be returning too in a hurry. There's a lot they can do to improve the service quality and experience in the hotel, but there's some stuff that they can't change. The next time I feel the urge to go back, I will check myself into a hotel at Heathrow Airport, just to remind myself why I shouldn't rush into things...

  • Stayed: April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
8  Thank SIMONandCARO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 8, 2013

The hotel has lots of things to offer. We enjoyed the different restaurants, pools, the beach, etc, but I don't think I want to go back - mainly because of the price, and also because we weren't overwhelmed by the food and service, which were good but not much more than that. They had a whole bunch of trainees serving who were completely new to the place - an easy way out for the hotel to deal with the large number of guests as it was Easter.

Stayed: March 2013, traveled with family
Thank TravelingCoconut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 8, 2013

This is the perfect chill for couples who just want to stop or maybe play some golf, as long as you book the villas. The main hotel is totally geared to families. The adult pool area is quiet and beautiful with really helpful pool and bar staff. the restaurant by the pool doubles up as breakfast for the villas and a fab fish restaurant at night. the main hotel restaurants include a pricey but good japanese, and an Italian/Argentinian which feels a bit impersonal, good food and service though. Didn't use the spa but it looked lovely. Definately would go back as a winter quick battery charge.

Room Tip: all villas looked fab
  • Stayed: April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank katrina a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 7, 2013

Spent a very nice week over Easter in Abama - a first class family resort.

Good points:
- very friendly staff
- excellent children's facilities - kids football and other activites are not charged extra unlike other resorts). Our son made full use of the free driving range at the golf course.
- food is decent quality and not as outrageously priced as some of the reviews suggested. Golf club and The Mirador were good. MB was excellent though expensive. Japanese was spoiled by a noisy table of Russians who insisted on shouting after every shot of Sake - we were surprised the restaurant staff didn't ask them to quieten down even though they were clearly annoying other guests.
- Food and drink not as expensive as other reviews suggest.


Could do better:
- service sometimes slow around the pool (waiters never around when you need one).
- can be difficult to get dining reservations despite the fact that most restaurants seem to have empty tables - they obviously try to stagger reservations but if you haven't booked in advance expect to eat at 7pm or 9pm (not 8pm).
- rooms are average for a 5 star resort and a bit below normal Ritz standard.
- no wonder the golf course is so quiet - 130 Euro a round on an average course....
- breakfast a bit of a scramble but food is ok.
- check in/out very slow. Took me 20 mins to check out....
- can be noisy first thing in the morning - several mornings we could hear staff cleaning rooms above ours (tiled floor means scraping chairs wake you up!)

Overall a very nice family resort, however some simple improvements could make it even better.

  • Stayed: March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Altobelli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
View more reviews