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“Don't go - its like faulty towers”

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The Ritz-Carlton, Abama
Ranked #3 of 6 Hotels in Guia de Isora
Certificate of Excellence
London, United Kingdom
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Don't go - its like faulty towers”
Reviewed April 1, 2013

This is probably the worst high end hotel we have ever stayed at. We knew it was large but hoped a ritz Carlton hotel could scale their reputation for luxury and service. Unfortunately this was not the case. We stayed over the Easter holidays when it was busy, but if they can not service a hotel at capacity they shouldn't be booking it.

Arrival - I travelled alone with a toddler, arrived with 4 bags, and was left on the road with a small child and loads of bags for sometime, no one helped me and eventually child was deposited on the pavement whilst I moved bags myself into hotel in a series of stressful trips to keep child within eye shot whilst managing heavy bags.

Reception - no drinks or towels for me - a woman travelling alone - I was given a few sheets of paper that was not informative e.g where is wifi access, where is breakfast, what time it finishes etc and left to my own devices. The reception is always busy with people checking in so there is no where to go to ask simple questions - most hotels have concierges but not this one - just people to take your credit card detail.

Restaurants - the buffet is expensive 42 euro, extra 16 euro for wine, the a la carte restaurants need to be booked days in advance, we ate in the tapas and Italian and the food was good but it is similar to eating in a themed restaurant in a shopping centre - think Jamie Oliver in bluewater and the service was shockingly slow.

Breakfast - there was often a wait for a table, service again was very slow e.g tea arrived after breakfast, one day they failed to clear the table and we ended up clearing it ourselves, yes we shifted plates in a 5 star resort, and we were not the only guests doing this ! We ate our breakfast surrounded by tables piled high with dirty plates. Breakfast costs 16 euro a head, to clear your own tables and get your own coffee!

Children's club - great facilities and an interesting programme on paper - the staff are all very upbeat - but it is more like an institution where the brief is to keep kids safe in a contained space rather than make sure they are having a happy holiday. We witnessed children being asked to sit in a circle in the shade for 15 mins to wait their turn to go the bouncy castle, they sat there looked at their feet and all waited patiently - no engagement, interaction, fun - just waiting! Young children just left staring at walls asking for their parents - again shocking.

Pool service - there simply are not enough pool staff or loungers - so twice we could not sit by the pool, other times we had broken loungers, we often just had two loungers and let our child sit/lie on the floor. There were not enough pool staff to help with loungers so we fended for ourselves, getting our own towels, carrying our own loungers and again pool service was very slow.

Our room - it was lovely and big and airy but our child slashed her toe on a broken tile and bled heavily. We complained to reception in the morning but no action was taken, we complained again in the evening and they dealt with it swiftly. We expected a bit more e.g. A toy for the child, a letter from a manager but I guess at abama, the mastic man is all you can hope for.

Room service - we have left the best till last!!! Room service was adhoc, a one shot deal, if you missed the morning clean with a do not disturb sign they never came back despite telephoning reception. Water was not freely given in the rooms and charged at 4 euro a litre every where else. We were in our room one day, in bed and asked room service not to come in, they came in any way, we kept shouting no, they fiddled with the phones, we clung to our sheets shouting go away and then finally left, after fixing the phone - just like a scene in a bad comedy!

The hotel is beautiful, the setting lovely, some staff are delightful, but for the prices they are charging it should be exquisite even at their busiest time and unfortunately they could not step up to the challenge of managing the requirements of their guests when busy, the hotel just crumpled under the strain and every one was left to fend for themselves.

I recommend the management go to eagle palace in Greece or rosewood Mayakoba in Mexico to learn more about what a 5 star experience should, feel like - relaxing, a real break, nothing too much trouble, etc.

Very dissappointed and leaving more stressed then when I arrived.

Room Tip: If you are going to go book on the hotel website there is 40 euro supplement for half board - makes...
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  • Stayed April 2013, traveled with family
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Helpful?
14 Thank Jw22-70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (449)
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London
Level Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed March 31, 2013

Firstly, and as the title suggests, this is a very good hotel - best thing about it is the staff, who are wonderful, but food is also great, rooms and bathrooms are large, and beds are lovely. The temperature also helps - it was mid 20s throughout the week we stayed there.

A few things to be aware of......

CROWDS: if you travel during school holiday periods, expect it to be very busy, and for there to be a lot of young children around. There is an adult only pool to get away from it all, but apart from that one place, there are kids everywhere.

RESTAURANTS: As it is busy during school holidays, you have to be a little pre-planned and book a restaurant every night, and it is advisable to do so at the beginning of the week. A pain, but once its done and dusted you do not have to worry about it again, and it guarantees you can get a table every night.

B&B / HALF BOARD: If you can, we would recommend you book half board or full board if it is available. We booked half board which worked well but still had to buy lunch every day - for a family of five expect to pay €120 for lunch including soft drinks. Drinks are expensive and we were paying about €50 a night for soft drinks, a beer and a glass of wine or two.

GOLF: We did not play golf but price of a round is €130, plus €30 club hire - thought that was a little on the high side!

Overall we really liked the place and would definitely come back again.

Room Tip: Try and book a room in one of the villas away from the main hotel and reserve a buggy if you are tra...
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MonteCristoLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kortrijk, Belgium
Level Contributor
40 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed March 30, 2013

We spent a lovely week in the Abama resort where we booked a Tagor Villa. The property is amazing, rolling down from the golf course to the sea with lush gardens. The hotel boosts a number of restaurants and we enjoyed the fish restaurant Mirador, overlooking the Ocean. The winter menu in MB restaurant, which has a Michelin star, was perfect but also the Veranda restaurant which serves a daily dinner buffet had an excellent choice of food and an attractive wine formula, enabling to taste a large variety of local Tenerifan and other Spanish wines. The dedicated pool for Tagor Villa residents was peaceful and offered very attentful service from waiters, including drinks and various snacks during the day. Definitely the best place we stayed at in Tenerife!

Room Tip: The Tagor Villla's are an excellent choice if you don't have children. The other villa rows...
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PHL-ADC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
surrey/hants/w.sussex borders
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed March 27, 2013

Upon arrival we were given a room opposite a elevator in a busy stairwell so asked to be moved and were given a room in the "Villa" area for an extra 100Euros per day. This was not a villa it was a room with a balcony and lovely view though. There were no tea/coffee making facilities although small bottles of water were replenished every day. As we were without children, we spent our time at the adult only pool beside the Mirador Restaurant, where we took breakfast outside, adults only. The buffet breakfast was excellent in choice with extra offerings a la carte. One of us had, off menu, poached eggs with a delicious mushroom and truffle sauce that came with toast soldiers! It was very peaceful and quiet poolside and a special thanks goes to the staff there, notably Cristina and Caramello and G, for whom nothing was too much trouble. They were absolutely fantastic and worked incredibly hard for long hours, always with a smile. Dinner in the Mirador was superb. We tried the buffet in the main restaurant one evening and the food was ok. As mentioned in another review, was packed with families and noisy but this did not bother us. Dinner in the Argentinian restaurant was good but we all felt the Mirador was better. We were unable to get a reservation for the high end restaurants so book before you go! The thalasso pool was extremely fun and worth doing. There is a private beach which you take a funicular to get to. Very family orientated with beach toys supplied. No need to take your own towels to pool or beach as they are in plentiful supply. The resort is huge but you can call for a buggy to take you anywhere eg from the Mirador to the main reception area is walkable but quiet far. Waiting times took anything from 5 minutes to 25 minutes though! There were always three jars of sweeties in the reception area for anyone wanting a little something. Toiletries (shampoo, conditioner, shower gel, soap, body lotion) are Bulgari au thé blanc and again, plentiful. Great place for a girls' peaceful break!

Stayed March 2013, traveled with friends
Helpful?
3 Thank princessbanana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bolton, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed March 27, 2013

I booked this hotel for my girlfriends 40th, (I hate the term partner....) after we saw it from the coach on the way to Los Gigantes last year, I was a tad apprehensive after reading some of the reviews which were very negative. I wondered if I had made the right descision. How wrong was I to believe such pompous twaddle from the snobby upstarts who obviously have nothing better to do than bully staff and shout when their dinner turns up 5 minutes late. We booked via Sovereign Travel and had a private transfer which was very good, the driver very helpful with luggage and the pre fitting of a childs seat for our 2 year old. On arrival we checked in (no trouble at all) and shown to our junior suite. Very nice with sea view and all mod cons. The weather was awful but we went walkabout and found the playcentre on the first floor. Great staff and great place on a rainy afternoon.
Now then lets start with breakfast sittings...if you want to sit outside, set your alarm and dont turn up at 9.00am expecting 20 empty tables then raise your voice thinking this will make other diners get up and leave, thus giving you an empty table, you know who you are, bully.... obviously the clientelle are either families with young children (who get up early) or retired golfers (who get up early) so breakfast is a tad busy....the staff do try their best so shouting wont get you anywhere and you are lucky I didn't say something myself as you chose my table to have your tantrum next to....lunch is great as you have the choice of either the sports bar, pool restaraunt or the beach club, all good and service is great, dinner on the other hand (if you have children) is down to the buffet, Italian and tapas bar or the great El Mirador near the beach. The Michelin spots are adult only establishments. I was impressed by all staff and found no issues at all, housekeeping on all fronts was so attentive and Roberto in the buffet was superb, also Alex on the roof pool by the ornate gardens was second to none. Dont tell anyone but hardly anyone knows about this great little secluded pool, we had it to ourselves for 3 days.......if you like going out and about this hotel is on its own with litttle to see in the area, if you need shops then you have to get the shuttle bus in to Los Americas or a taxi in to the nearest town, we had 3 days where Nestle had a large conference but this did not spoil our stay. As you would expect from a 5* Ritz Carlton Hotel the bar is a tad pricey, (8 or 9 euros for wine or beer per glass) go for the bar buffet (18 euros each per night) with dinner and help yourself to drinks all night...... We went half board which suited us with our young daughter. Couples should think about room only as the buffet does seem pricey at 42 euros when you might not want 3 or 4 courses, try the Italian as you can pick and choose at will.
Our daughter enjoyed the Koi carp feeding at noon with all the other kids and the clean beach with its private lift. Locals use this beach at weekends but the hotel staff look after you when you go down seeing to sun shades etc. for you. If this hotel is in decline, as I have read in other reports, then god help the 3* All Inclusive types........staff are all nationalities and you can always find help if required. Try booking dinner reservations for the week ( I know you possibly dont know your movements from day to day) so you can eat where you want to. A great break despite the weather and I would go back....once I have saved up again !!

Room Tip: We stayed in room 368 Junior Suite which was very secluded with a good sea view.Handy for the roof p...
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Nigel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed March 26, 2013

Positives - we love the space and privacy of the place. Accommodation is great. The service is very friendly. In terms of food, MB is outstanding (deserves its Michelin star), Mirador is vastly improved, and even the "basic" restaurants have been noticeably decluttered (fewer sittings, less chaotic looking, though we still avoided!). Pools are spacious and the beach is not too crowded. Spa and gym are very good.

Negatives - breakfast remains a total bunfight, not that great, and staff are overwhelmed. Restaurants can be hard to get into, really should book before arrival - we couldn't get places for the first two evenings. We ate in the Verandah (the breakfast area) on the first night and no overstatement to say it's a creche - hey, we understand (been there) but still unappetising when the next table is "inspecting nappies" (closely, at length!!), small kids running riot etc. Service is lovely but can be painfully slow at times.

We got assigned a downstairs villa for the first time and were struck by lack of light, noise from upstairs, and low ceilings (also, very poor wifi). We asked to switch after the first evening and, after some persistence , they switched us back to an upstairs room, which was lovely. If we went again, we'd want to "insist" on an upstairs villa.

Lastly, they tried to charge us E25 per day PER DEVICE for wifi access, i.e. E125 per day for wifi!! When I queried on checkout, they stuck to their guns. When I asked to speak to a supervisor, they relented immediately. Thought that was a bit cheeky!

Room Tip: If staying in the villas, the downstairs ones are dark and low-ceilinged compared to upstairs
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  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank chizz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greater London, United Kingdom
Level Contributor
61 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed March 16, 2013

My wife and I needed some respite from the miserable north European winter and we were recommended this resort, we both had never been to the Canary Islands.
From the minute that we were picked up from the airport to the moment we were dropped back 8 days later we never had one bad experience.
The property is huge a spread out comprising hotel and villa accommodation. We had one of the Tagor' Villas which was a superb well appointed bedroom/living room, huge bathroom and lovely terrace. Each layer of villas had their own pool with service, free soft drinks and wine and tapas brought around after noon. We were given a lovely golf type buggy that we used to get around the property.
Every member of staff was delghtful with a "can do" attitude, nothing was too much effort if you had a reqest.
The 5 restaurants were top class although we did not try the Michelin MB restaarant as the menu was too "posy" for us. However the Mirador fish restaurant for dinner was absolutely superb made better by the ever watchful manager Sergio. The Kabuki Michelin starred Japanese restaurant was the best we have experienced and would compete with any similar in London or Tokyo.
The Mirador swimming pool was superb, again with impeccable service under Franco and Marco.
One last word of warning however, the prices are not for the financially faint hearted, if you are on Bed & Breakfast and want to eat well for lunch and dinner allow Euros 250 per day and that is without Spa treatments which will be extra.
My wife said the treatments at the spa were just okay but the atmosphere was very lacking. The same with the gym, excellent pilates trainer but no other supervision of the well equipped gym. As I am not interested in either this didn't bother me.
We have been home 12 hours and my wife is already planning when she can go back.

Room Tip: If you have the money go for one of the villas
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Conrad S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Abama

Property: The Ritz-Carlton, Abama
Address: Ctra. General TF47 km 9, 38687, Guia de Isora, Tenerife, Spain (Formerly The Ritz-Carlton Abama)
Phone Number:
Location: Spain > Canary Islands > Tenerife > Guia de Isora
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 On the Beach Hotel in Guia de Isora
#3 Luxury Hotel in Guia de Isora
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton, Abama 5*
Number of rooms: 461
Official Description (provided by the hotel):
Enjoy the luxurious amenities from the Ritz-Carlton, Abama. Surrounded by picturesque backdrops like no other, guests will leave with memories to last a lifetime with experiences to follow. ... more   less 
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Also Known As:
Abama Hotel Tenerife
Abama Tenerife
The Ritz-Carlton, Abama Tenerife/Guia De Isora

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