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“Great hotel when arriving or leaving on the Bilbao ferry”

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Gran Hotel Puente Colgante
Ranked #1 of 1 Hotels in Portugalete
London
Level Contributor
5 reviews
4 hotel reviews
“Great hotel when arriving or leaving on the Bilbao ferry”
4 of 5 bubbles Reviewed June 10, 2012

We had a very nice room with a view of the bridge. There was a wedding reception going on when we arrived so they were offering a restricted dinner menu. We had an excellent meal at a very reasonable price. Breakfast was really good. Altogether excellent value and a great hotel for a stopover for the ferry? We were glad we had a satnav as it would have been difficult to find otherwise

  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steven3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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268 reviews from our community

Traveler rating
    63
    117
    53
    27
    8
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63
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (33)
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English first
Paris, France
Level Contributor
5 reviews
4 hotel reviews
3 of 5 bubbles Reviewed May 20, 2012

You have to love a hotel that is located at the mouth of the Estuary of Bilbao, on the left bank with impressive views on the Vizcaya Bridge, a transporter bridge, which is less than 300 metres away.

The car ferry is suspended from a frame by wires attached to wheels on tracks above the cabin and moves from one side of the River Nervión to the other (Getxo) via a traction system.
This bridge was declared a World Heritage Site on July 13, 2006.

For a mere 13 Euros you can get a room with such a view.

The hotel is a 3 Star but could get an extra half... :-) Rooms are quite spacious and clean.

As most of my hotels experiences, this was a business trip, I stayed there during 7 nights and would come back for another 3 a week later. This business context is the angle with which I evaluate this hotel.

Breakfast:

Reasonably good cold breakfast cereals, fruit, ham, cheese, coffee. If you want eggs and bacon with toast, you must ask for it.

Service during Breakfast:

Some mornings there was nobody to greet you... I had to go to the bar next door to get my eggs order. One of the waitresses seemed very unhappy with her job...huffing and puffing every time someone asked for something, she even made some comments when a tourist did not understand what she was asking him. Not the best mood to be confronted with in the morning...

Rooms:

Rooms are quite spacious and clean, don't expect the latest in linen and decor, it's basic but quite sufficient. 13 Euros extra will get you a room with a view.
Aircon a little noisy and limited effect!

Bar:

The Gastrobar is Lively with locals and tasty Tapas, though to be honest a more authentic experience could be got from one of the smaller bars nearby.

There is live Jazz on Thursday nights (8:30 pm)

Service here was not exceptional, I guess the fact that I'm there for business and spend A LOT of time at the bar when work is over (I hate staying in my room alone...) makes it easier to spot things than someone on vacation would. I was usually hard to get a waiters attention and when you did, I felt like I was...bothering them. At one point one of them came up to me and asked if I would mind changing tables because apparently the one I was on was for 4 persons. Usually I would not mind doing so, but in this case... with me being the only customer sitting in the table area...I thought he was exaggerating, notwithstanding the fact that I had been eating there for 3 days strait and that you should treat a repeat customer with a bit more regard... He did not seem to appreciate my refusal and his attitude with me changed drastically after that.

For some reason you cant have lunch on the huge terrace they have... when I asked why the answer was...not very clear... It seemed to be some kind of internal rule... So with a beautiful sun outside we where forced to eat inside. Again, it seem's to me that when a client has been sleeping and eating in the same place for over 5 nights, you should be a bit more flexible.

Restaurant:
I didn't try it.

Business:

WIFI is free...but works on and off. I still don't get Hotels that cant guarantee quality Wifi, I mean it is the 21st century here Folks... When you are on a business trip, this is the worst that can happen. I also love it when you go to the reception desk and ask them about the problem and they look at you and say: '' It happens when there are many clients logged on''... as if this was normal.... How about investing in modernizing the Wifi set up? What really made me laugh is when they gave me a cable to hook up my computer to the internet... it did not work. Oh... and if you want to use their computer in the reception: 15 minutes will cost you a whopping 3.50 Euros, 30 minutes 5 Euros and 45 minutes 7.50 Euros. I think that's what I used to pay back in 1997 at the internet café for dial up access...

All in all it was a nice experience, I would come back but probably avoid the Gastrobar as much as I could... every one else was helpful, especially at the front desk.

Room Tip: Get the rooms with a view: 13 Euros extra.
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  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Daniel A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
middlesbrough
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed April 23, 2012

Beautiful location, and beautiful hotel. Ideal for people coming across from UK on the ferry into Bilbao with their car. Do need a sat nav mind you. 10 mins from the port. Outside the hotel there's a big transporter bridge taking people and cars across the river, quite impressive. Moving walkways outside the hotel to take you up the hill into the town, 2 mins max. Plenty of bars and restauraunts.

Room Tip: Rooms looking onto the river, some have small balconies
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  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mickgosney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brighton
Level Contributor
53 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed October 31, 2011

Stayed here one night before catching the ferry. Very nice hotel with great view across the river from our room. The room was spacious & clean and staff very helpful. A lovely meal in the bar, fantastic value. You must go on a trip across the river on the gondola, some nice bars over there. Breakfast is expensive; but nearby cafes do all you need.
Ferry terminal is a leisurely 15 minute drive.

Room Tip: Shop around & ask for one overlooking the river.
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  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank IfieldDiver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geneva, Switzerland
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed July 25, 2011

Stayed there for some 3 days due to strikes going on transportaiton etc. . Hotel is right next to the Vizcaya bridge. It is a little bit far from the city center but very close to the train station. Also Portugalete is a very good location itself. I do not know what days exactly but a local market is opened in front of the hotel with fresh vegetables, fruits flowers etc.

Hotel was really clean and rooms were very large. My room was on the top floor and got an opening to the roof balcony from where the bridge and the canal was visible. It was lovely & quite..

  • Stayed September 2010, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank UtQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bransgore, United Kingdom
Level Contributor
268 reviews
116 hotel reviews
common_n_hotel_reviews_1bd8 236 helpful votes
4 of 5 bubbles Reviewed June 16, 2010

Nice hotel with river views over the river . Next to famous bridge.
Situated close to old town with many little bars and restaurants.I enjoy staying here.

Always ask for a special discount rate if booking directly, they often offer a few euros as an incentive...

Its a funny place, not much to do in the town itself but makes a change from staying in Bilbao, and its nice to be right on the river, and next to a swimming pool / sports hall for the more energetic.

Even a walk along the river to the end of the jetty counts as a little exercise and helps work up an appetite.

Breakfast:
Reasonably good cold breakfast cereals, fruit, bacon ham etc.
More than adequate start to the day.

Rooms:
Rooms nicely apopointed with nice size en-suite.
Aircon a little noisy and limited effect!

Bar:
Lively with locals and tasty Tapas, though to be honest a more authentic experience could be got from one of the smaller bars nearby.

Restaurant:
I didn't try it but it got good reviews from a couple I was talking to.

Business:

WIFI is free and has good coverage.
No business suite, but they very helpful at the front desk if you need anything!

Car Parking:
Is secure underground at a cost of 15 Euros a night which I think is a bit excessive given the only way to get here is by car.

  • Stayed June 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JohnnyAsbestos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silkeborg, Denmark
Level Contributor
180 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
4 of 5 bubbles Reviewed August 23, 2007

This hotel is really a good bargain. At 60 EUR we had a fantastic, quiet room - newly refurbished, modern but very cosy. The hotel is just next to the Puente Colgante which is a special bridge with a gondol for cars and passengers. We tried to cross the bridge in several ways - on foot in the gondol, on the walkway at the top (scary!), by boat and with our car in the gondol. Crossing the river is quite cheap and worth the trip to the Portugalete/Getxo area. The hotel has a small restaurant with outside serving with tapas and drinks.

  • Stayed July 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Trane&Trane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Gran Hotel Puente Colgante

Property: Gran Hotel Puente Colgante
Address: Maria Diaz de Haro 2 | Portugalette, 48920 Portugalete, Spain
Location: Spain > Basque Country > Province of Vizcaya > Portugalete
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Portugalete
Price Range (Based on Average Rates): $
Hotel Class:3 star — Gran Hotel Puente Colgante 3*
Number of rooms: 74
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Also Known As:
Gran Hotel Portugalete

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