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“Excellent service, good during off season but in high season?”
Review of Der Seehof

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Der Seehof
Ranked #2 of 7 Heimbach B&B and Inns
Luxembourg
Level Contributor
77 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Excellent service, good during off season but in high season?”
Reviewed May 1, 2014

We'd booked this for a motorbike trip and although we were in our gear and a little dusty, we warmly welcomed at the check in. Since it was off season, we were even allowed to pick and choose a room.
On the up side: large rooms (even large dogs are welcome), good restaurant, excellent service, room with large terrace
On the down side: all-tiled rooms (slippers would have been welcome), no tub - only shower, wonder how busy the place gets during high season, as our room-terrace was on the lake walk about ?

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Akilah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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88 reviews from our community

Traveler rating
    33
    36
    11
    5
    3
See reviews for
13
43
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14
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Any
English first
San Francisco Bay Area
Level Contributor
302 reviews
284 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed March 23, 2014 via mobile

Lovely modern hotel on a reservoir. Rooms are clean, crisp, and spacious. Staff is friendly.

Ample open air parking lot; paid lot for public using boats & trails but free for hotel guests (validated voucher at front desk).

Large bathtub (shower only, no bath tubs) with makeup mirror (always a bonus).

WiFi sucks and turns off constantly; for a hotel that seems to cater to business conferences, they really should fix this problem.

Breakfast is decent with cooked eggs and bacon, yogurts and cereals, breads and various cheeses.

Restaurant is good for dinner but many dishes are much too pricey, especially when you factor in the tiny servings; the soup (very good) is about the most reasonably priced item on the menu. Terrible wine selection, unfortunately; with such nice food they should have a better choice of wine. As others have stated, the restaurant service is unbelievably slow. We were all prepared to be patient but it was unreasonably slow; we were already done eating by the time the last person in our party got their dinner.

They told us they could do our laundry but the front desk person couldn't tell us the price; when they returned everyone's bags, the cost was suddenly 25€!!! Outrageous. In Glasgow, a service picked up our laundry from the hotel and returned the clean, folded clothes for only £9!

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RoadWrangler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
187 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
Reviewed November 6, 2013

This hotel is located in the Eiffel Nationalpark right by the lake.

From the outside, it looks unpretentious but inside it is bright, modern and friendly.

My room was fabulous (get lake view if you are not just there to crash) with a nice bathroom and good products. The breakfast that was included was very good and the breakfast room looks out onto the lake.

I got a massage at the spa, 1 hour for Euro 45, which was amazing. Really fantastic value! Mirijam gave me one of the best massages I've ever had.

Challenging:
Wifi - worked only intermittendly
Calls - my husband called the hotel from the US and they struggled to put him through (due to lack of English)
Gym - while this is a wellness hotel, the wellness is purely received "passive" :-). There is no gym or space to do yoga, but a sauna and steam room.

As I speak German, I have no idea how well English is spoken at this hotel but people are very very helpful, friendly and will try to help you with anything you might need.

The surroundings are beautiful forests and some other sights. About an hour from Cologne by car.

The price for this hotel was very low compared to what I got!

  • Stayed November 2013, traveled solo
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Natascha T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helmond
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 28, 2013

We stayed for 1 night. The hotel is modern and very clean. we had a room with view of the lake. Just beautiful when you wake up you have what they call "a room with a view".
Personell was friendly and diner a la carte was good. breakfast was very good with all the choices of food one can wish.
A really excellent hotel.

Room Tip: take the room with lake view otherwisevyou are looking on the parking
See more room tips
  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joop H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zwingenberg
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 20, 2013

We stayed at Seehof for a family reunion and to give you the short summary: the hotel ruined the whole weekend.

The positive aspects first: the hotel itself is rather nice, the rooms have recently been refurbished, staff at the reception was nice and helpful.

But there it stops: do not go near the restaurant! We reserved dinner and rooms (half board). What we got was a selection of three different dishes, the menu was not available even if you didn't like the choice. We traveled with 4 little children and they offered the kids menu only reluctantly and only after us asking twice for it.

Although we had booked this arrangement we had to wait 2 (!!!) hours for our food the quality of which was apalling. When we complained the waiter first tried to discuss, than started insulting us. We asked for the manager at the reception but were told we was not reacheable. Apparently he was unreacheable for a longer period of time as we have never heard back.

After this terrible evening things did not get much better with breakfast the next morning: apparently there is no cleaning service at weekends; we found last night's fries and many other leftovers under our breakfast table. If you then look a bit closer and find ant trails in the restaurant you do not really want to know more....

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Rasselbande
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Witham, United Kingdom
Level Contributor
135 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed July 4, 2013

We stayed at the De Seehof to break up the journey from Austria. The staff were very welcoming and friendly. The hotel has a large terrace overlooking the Rursee and we had dinner (very good) on the terrace on our second night. It was lovely. Our room was of a good size, modern and clean with wonderful views of the lake and surrounding countryside. I would suggest that you booking a room with a Lake view and balcony, otherwise the back of the hotel overlooks a large carpark, which incidentally is free. There are many walks to be had and you can take a trip on one of the lake boats which is also very close to the hotel. We will certainly be going back to this hotel and area.

Room Tip: Choose a room with a lovely view over the lake, either with or without a balcony.
See more room tips
  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JohnRo11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
United Kingdom
Level Contributor
122 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
Reviewed June 20, 2013

We stayed in the Der Seehof for an overnight stay on the way to Austria and found it to be a fantastic location on a lovely lake with superb terraces to enjoy the views.
Our room was overlooking the lake and was just perfect in every way. Comfy, clean and modern with a great bathroom.
It is a little remote but this hotel is a great place for an overnight stopover.

Room Tip: Pay the little extra and book a lake view with balcony!
See more room tips
  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BusPassHolders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Der Seehof

Property: Der Seehof
Address: Schwammenauel, 52396 Heimbach, North Rhine-Westphalia, Germany
Location: Germany > North Rhine-Westphalia > Heimbach
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #2 of 7 B&Bs / Inns in Heimbach
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Der Seehof 4*
Number of rooms: 33
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