This hotel is in a fabulous location overlooking the lake in the lovely village of Mergozza. I was surprised to find somewhere so unspoilt in this area. I agree with much of what Colshiel has said in their review. We were lucky as the weather was warm and we had a family size room with a lake view. Cleanliness was superb but I did not care of the attitude of the Manager and staff. They were not welcoming and adopt a very strict policy of portion control in relation to the food. Tinned fruit for one breakfast was served in the evening for a sweet! One set of toiletries for 4 nights so take your own shampoo. It may be that they are struggling in these difficult economic times and it certainly felt like it. When it came to settle the bill on leaving no itemised account was given and neither a receipt. I had written down what we had received and the Manager/Proprietor tried to include an extra half carafe of wine! I have travelled to many places staying in hotels and this has never happened before. I realize I was a package holiday tourist and was certainly made to feel like it. This was in stark contrast to the Hotel Splendid Sole, Lake Garda where we stayed for the first 3 nights of the holiday. The staff were pleasant and very obliging and the food excellent in comparison with what was served at Hotel Due Palme. The beautiful location made up for the shortcomings of the hotel management and staff. I felt they could all do with a course at a "Charm School". A very different experience from what I have received previously in Italy. In fairness to the lower ranks they were carefully watched by management and had to work very hard especially to serve meals to the package tour guests.
customers. Not "Fawlty Towers" but you could write a funny story about the experience!
- Official Description (provided by the hotel):
- The Hotel Due Palme is situated 2 Km from lake Maggiore on the banks of lake Mergozzo, an oasis of peace and tranquility. The hotel has a bar, breakfast room, and rooms with a view of the lake. All rooms are provided with private bathroom, direct telephone and colour TV Sat. Private well-equipped beachMore than Hotel Due Palme , we also have the "Residenza Bettina" with very comfortable rooms and quiet at 50 meters from the lake. Beach access. ... more less
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