I have a Platinum member tier with Lemon Tree Rewards. I checked in yesterday, Feb 14th 2014 with my wife and checked out today evening, Feb 15th. Right from checkin where they did not inform that it was twin bed that they are allotting to offering Free WiFi for duration of stay, the staff had no clue on the Tier benefits. The benefit of complimentary stay for spouse wasn't offered at checkout and gave reason that this needed to be informed in advance. The FOM (S***l**H M**H*A) even went to the extent of checking if my visiting nephew was staying overnight !. They gave the excuse of not being able to verify my tier status in their systems. I then had to show them the mail from Rewards team & go online and login to lemontree rewards site to "prove" my tier.This was all happening in front of my wife & nephew and made me look like as if i was trying to avail benefits not eligible for me.
The entire Front desk attitude was so unprofessional that this one single instance has ruined the great feel good factor that i always had experienced at everyother LT properties till date. Otherwise the rooms are good and restaurant people were very courteous. But atleast for me, this would be my first and last visit to Lemon Tree Hotel, East Delhi Mall, Kaushambi.
- Official Description (provided by the hotel):
- The refreshing interiors interplay with landscaped gardens, bringing the 'outdoors in.' The centrally air conditioned hotel offers 55 rooms and suites with a large banquet & meeting center (25,000 sq.ft.). Additionally, the hotel offers a business center, a multi-cuisine coffee shop - Citrus Cafe, a fitness center and swimming pool that keep you feeling fresh-as-a-lemon. ... more less
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- Also Known As:
- Lemon Tree Ghaziabad