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3 reviews
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Rental Home -
3 Bedrooms, 1 Bathroom, Sleeps 6
Greencastle, County Donegal

Reviews from our community

Average - based on 3 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
English first
Coleraine, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“This property was disgusting!!!”
Reviewed April 23, 2014 for a stay in April 2014
people found this review helpful

We were booked in to stay in this property from the 18th-23rd of April 2014.After a long journey we arrived to find this cottage filthy; I had to start washing out the kitchen cupboards so we could store our food. The cups were cracked and dirty and I had to wash cups plates etc so we could eat off them.On inspecting upstairs we found that the bedsheets had not been changed as we found pubic hairs, used tissues and stains.The toilet had not been cleaned and the toilet brush handle was covered in excrement.This was a great start to our Easter holidays.When I contacted the owner to complain she told me that she had the cleaners in and if we weren't happy "to get out of her property". We were told to leave at 8pm and as we don't drive we were left stranded with luggage in the middle of nowhere.We have photographs to prove the state of this holiday let.The faults listed above are only a few of our complaints, as it would take too long to mention them all.I have stayed in lots of tripadvisor properties and never come across a let like this before.

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Traveling group: Friends
Your age range 35-49
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
May 8, 2014
To clarify, whilst we very much regret this customer’s experience, the holiday was not booked through Imagine Ireland: had it been, we would have contacted the owner in advance to ensure that the property matched our stringent quality controls which is the standard procedure for all properties represented by Imagine Ireland. We have since contacted the owner to respond directly to the holidaymaker and to immediately address all of the areas of concerns highlighted.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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