I stayed here in May 2012 with my boyfriend for 2 nights and couldn't wait to leave!
the location is beautiful and the rooms are pretty ok but the staff and service was horrendous!
on my first night i went to the bar to buy a bottle of wine which was $40, i handed the man Solomon a 50 and he held up a 10 and said i only gave a tenner! i didnt question it and handed him another 50! when i sat down i checked with my boyfriend about the amount of cash we had, and we knew we were missing 50! i went straight back to the bar and told him i was sure i gave him 50 in the first place, and he said yes! when i asked for it back he asked me for another tenner in exchange for a 20! he was just trying to confuse me, i got my 50 back in the end without an apology.
any time you go to the bar/restaurant the local people and staff are all lying on the floor and seem very unhappy about getting up when you ask them for anything from the bar!!
the resort claims to have electricity and hot water!! we had no hot water and the electricity is on for about 2 hours at night!! half of our light bulbs were gone and it was a struggle to get someone to change them!
we went to the village ladies to learn to weave, however the price changes as they feel like it, when it says $5 on the signs in the resort! they are also quiet pushy trying to sell you more and more jewellery!
on the second day we booked the sunset hike and i was asked for cash upfront and i said i would put it on the room and the man got really annoyed with me! when we were on our way we were told we couldnt go to the top unless we had a torch which we clearly weren't going to have! we went the half way and were told you dont actually see the sunset as it is the other side of the island! the man who brought us up again asked us for cash when we said we only had our card he still asked again and again!!
on check out the following morning we paid our bill at reception and two of the men came looking for my boyfriend later that day saying they wanted cash for the tour! they couldnt get into their heads that we were using our card at the resort!
the food was terrible and always cold even if you are there before they sound the drum!! to make things worse i got food poisoning from chicken on my second day which ruined my final day in fiji on the awesome adventures seaspray boat!!!
this resort was embarrassing!!
- Also Known As:
- Wayalailai Ecohaven Hotel Waya Lailai
- Wayalailai Ecohaven Resort Fiji/Waya Lailai