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“Beautiful place but choose wisely” 3 of 5 bubbles
Review of Philea Resort & Spa

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Philea Resort & Spa
Ranked #1 of 7 Hotels in Ayer Keroh
Kuala Lumpur, Malaysia
Level Contributor
68 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Beautiful place but choose wisely”
3 of 5 bubbles Reviewed December 22, 2013 via mobile

The resort covers a wide area. Buggy is necessary especially for checking in and out though walking is possible, it may not be to everyone's liking. During rainy season, one is sure to get inconveniently wet. Otherwise, it is a place to spend time when you have lots of time to waste and not on a schedule. Otherwise, you spend much of your time trying to wait for a buggy or walking to your destination.

Stayed October 2013, traveled on business
Helpful?
1 Thank macaiwar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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428 reviews from our community

Traveler rating
    71
    159
    100
    51
    47
See reviews for
150
133
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46
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (133)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • Indonesian first
  • Any
English first
Singapore, Singapore
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed December 19, 2013

I stayed in the Philea Suite for a night over the weekend. Was expecting the location to be quite secluded, but it was right next to the Ayer Keroh Plaza Toll which doesn't make it very exclusive. The suite was amazing and really spacious. The little pathway to the entrance made me feel like I was entering my own little cabin in the woods. The bathroom was almost as big as the room itself. Great amenities as well. I could smell the pine wood that the suite was made of and it was really soothing. Slept like a baby that night.

And that's about it.

The rest of the resort didn't quite match up to the room itself. Breakfast was a letdown. Very standard fare and juice was served in plastic cups. I'd expect a resort with their rates to at least serve juice in glasses. Also, the entire restaurant looked really old and the tables were those huge banquet types that sit up to 10 people. There were also flies buzzing all around us while we ate.

The pool was also quite tiny for a resort of that size, and was really noisy with many families and kids packed into the tiny pool. I didn't feel like I could relax by the pool.

Nonetheless, I did enjoy my stay there although it was quite pricey for what it's worth.

  • Stayed December 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank nicoleowx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
United Kingdom
Level Contributor
21 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed December 16, 2013

Stayed for two nights on a family trip to Malacca. Hotel very easy to find, and a very easy drive into central Malacca.
Liked the concept of the log rooms, but was actually quite dark, and could hear rather too clearly noise from the neighbouring room. We had requested interconnecting rooms for our family but were told not available. Hotel did guarantee rooms next to each other though. But on arrival the rooms were in the same block of 4, but on different floors! And apparently no possibility to change.
Pool area is good but not enough loungers for the size of the hotel. And we had to wait 40 mins for drinks to be brought poolside, despite repeated reminders.
Breakfast buffet was average.
Staff were friendly, and did try to help out - perhaps things will pick up as they get more experienced
Overall, not a terrible experience, but could be better. Would stay here again, but only if I could get a heavily discounted rate

  • Stayed December 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank NoPhoneNoFoodNoPets
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
101 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
4 of 5 bubbles Reviewed December 16, 2013 via mobile

Claimed as a 5 star hotel. Just on the left side after entering Ayer Keroh Tol. Just before Butterfly Park.
Grand Reception Hall. Grand Ballroom with water features.
Room made of Log wood. Yes Log. Piece by piece. Its exquisite. Its very nice to walk even if you have buggies to transfer you at anytime. Its surrounding Forest like.
In the centre of the resort a big pool with a man made waterfall to entertain you. Sound of water is very nice. Swimming pool has a warm water so you can swim at anytime.
Kids Pool. Kids Room. Game Room. Stimboat Restaurant. SPA are all there.

The CONS....
1. Melaka is hot and not a windy place. Its not the hotel's fault though but you shall feel it.
2. Room Service need a big improvement. Called for an Ice Bucket (its cost RM2!) But never arrives. Maybe the staff is busy etc but its 5 star right and me paying?
3. Karaoke is so expensive RM300 for 2 hours.
4. Stimboat also shall cost you RM65++ per adult.
5. Warm water pool does not mixed well with the hot weather. It maybe nice during the early morning but when the sun really shinew it should have that cool back.
6. No convenient store in sight for water or snacks. But then Petronas is simply 250m away with abundant much cheaper goods.
7. Access to pool is very limited to majority cabins.

Nevertheless this is 1 hotel in Melaka you should try at least ones and try to make it on weekdays so that the pool is yours to swim forever.

Stayed December 2013, traveled with family
Helpful?
1 Thank NaimShauqy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johor Bahru, Malaysia
Level Contributor
471 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 233 helpful votes
4 of 5 bubbles Reviewed December 13, 2013

We stayed 3D2N on Dec 2013. We booked 2 type of room, normal room and Philea Suite. The total price (including 16% tax) for normal room is RM1090 and RM1700 for suite. We choose this resort because if it's bamboo design and architectural. The check in is fast. Staffs are friendly and always smile sweetly to guest. The suite room is very big,decoration is awesome, beautiful and modern. Even the washroom facilities are amazing too. There are swimming pool, kids game room, bar, 2 restaurant, fitness centre and spa etc. The price of food is a little bit higher but it is acceptable due to its 5 star resort. We really love to have a short stay here. Recommend to anyone who love "green environment" because this resort had been awarded the best Green Hotel Award during 2010-2011.

  • Stayed December 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank hweeying
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhileaMelaka, Manager at Philea Resort & Spa, responded to this review, December 15, 2013
Dear Hueeing,

We are honored to received your valued feedback and very happy to know that you had a good stay with us.

Thank you for your kind commendation and we appreciate your valuable comments.

We look forward to your return and have a good day ahead!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed December 12, 2013

An enormous, open air lobby greeted my arrival. Staff were professional and friendly. Even I was there with a tour group, the few exchanges were taken care of most efficiently and graciously. The room was charming without pretention. Comfortable bed, great ambient, luxury bath facility all made a great stay. The resort is famed for its log-cabin wooden structure, a treasured sight in the western world but a novelty for SE Asia city dwellers who are usually boxed in concrete flats. The design was charming and functional without degrading to Disneyesque. The walk from lobby to room could be a long trek, do ask for a golf cart ride if needed.

Definitely take a dip in the pool. I was there in November and the place was nearly deserted (The bars were closed and I think so were the restaurant at night.). So I had a relax and quiet wade about amid the tremendous waterfall. And at night, take the lower level foot path to your cabin, by the pond, and to the pool, before returning to have a slumber. Your footsteps ripple on the watery light. And your travel day concludes on a perfect note.

If you are staying for breakfast, go easy on the buffet inside the restaurant. The truly varied local fare is served outside, made to order, in the perennial heat and propane fire. The chefs were friendly with a sincere smile. Be respectful. Not all of them are versed in English as likely as you are not versed in the multiple languages they are fluent. Point politely at the unfamiliar choices that tempt you and you will be delighted by the artful dough work – a dollop of dough finger-kneaded to large pizza-size square sheet before going on a searing hot plate. With a side a Marsala or curry to taste, a breakfast to champion.

Room Tip: Each cabin is two-storey and has four rooms: Two on lower level, two on upper. Being wood-structured...
See more room tips
  • Stayed November 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lariat3000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhileaMelaka, Manager at Philea Resort & Spa, responded to this review, December 13, 2013
Dear Lariat3000,

We are happy to know that you had a good stay with us. Thank you for your kind commendation and we appreciate your valuable comments.

We look forward to your return and have a good day ahead!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
25 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed December 11, 2013

Location: It is just at the left hand site after the North-South Express Highway (NKVE) exit Ayer Keroh, Malacca. There are many visitor spots nearby.

Pros:
Clean, quiet, good for couple and family outings. It is especially suitable for wedding dinner and honeymoon.
The chalet is made by pine trees and it is cold as it is near forest.
The food at Cravo Cravo is nice and it is buffet style. The fruit juice at Tropica is good too and the price is around RM12 (USD 4) per glass of juice.
There is a billiard outside the Chill out Bar. If you like to listen to life band then you can go to the bar during night time.
Nusantara Restaurant mostly serve Asian food and the food is delicious too.
Swimming pool is nice and there is water fountain. There is jungle trekking for your early morning walking or jogging too.
Like other 5 star hotel, there is massage and spa, gymnasium and etc.
There is water heater, hair dryer, torchlight and other basic necessities normally can found in 5 star hotel.

Cons:
The visitors staying at downstairs will be a bit hard to sleep during night time as the noisy of walking sound from upstairs. It is advisable to wear slippers provided by the resort to minimize the sound.

Tips:
Get discount if you have more than 30 people (group booking) and events held there.
If you are the type of shallow sleeping person, you can try to request to have a room upstairs instead.

Room Tip: Request for upstairs room if can
See more room tips
  • Stayed December 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank JCChiang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhileaMelaka, Manager at Philea Resort & Spa, responded to this review, December 13, 2013
Dear JC Chiang,

We are honored to receive your valuable feedback from us. Thank you for the commendation and we look forward to be of service to you once again.

Here's wishing you a great day ahead!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Philea Resort & Spa

Property: Philea Resort & Spa
Address: Lot 2940 Jalan Ayer Keroh | Off Jalan Plaza Tol, Ayer Keroh 75450, Malaysia
Location: Malaysia > Melaka State > Central Melaka District > Ayer Keroh
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Ayer Keroh
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Philea Resort & Spa 5*
Number of rooms: 201
Official Description (provided by the hotel):
Spanning over 15 acres, strategically located in the fast-developing Ayer Keroh in Melaka, Philea Resort and Spa is an extraordinary resort built utilising natural resources, including 8,000pieces of disused railway sleepers for the staircase and more than 6,000 tons of marble from Perak as block fencing. Recycled materials from shipwrecks are used as furniture in the lobby. ... more   less 
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Also Known As:
Philea Resort And Spa
Philea Hotel Ayer Keroh
Philea Resort & Spa Melaka State/Ayer Keroh, Malaysia

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