I stayed in Philea for 2 nights. Note to everyone, if you want to make a booking, it is best to do it via online booking. I actually made 2 bookings, the first one through Agoda which was very fast and hassle free. The other one was through phone directly to the hotel since I was out without an internet connection. It took me 4 phone calls and several promise to call back. Basically half a day to get it done. They always have this comment of the guy handling the reservation is out and will call back once he is in. I think, for a 5-Star Resort, somebody must always be ready to attend to people making bookings at all time. Furthermore, the time I called is not odd hours.
The Check-in also was very slow. I have to wait around 1 hour until my room is ready. We only got our room around 3.30pm which was very late. Luckily they serve us welcome drinks at that time since it was hot at the reception.
Although the services need a lot of improvement, it is compensated with the great view and room setup. It is really nice and different. I remember one of the staff mentioned it was based on Netherland design or something. The place was so cozy and relaxing.
My wife did try the Spa and it is commendable too. Thumbs up on that. Besides all the complaint on the services, I still think that it is not all bad. Their buggy services was excellent. It was fast and the drivers are really friendly too. They are really attentive to any question we throw at them. Our room wifi could have been better. I think it's because it is situated quite far at the back. Still, the wifi connection at the lobby and poolside is ok so no complaint on that.
The breakfast at Nusantara was just average. The food was ok too eat but not great. However, I do think Philea mgmt should pay more attention in decorating the breakfast area. It doesn't carry the feeling like having breakfast in a 5-star resort. No flowers around or any decoration whatsoever. The table was also pretty bare without any flowers or decoration on it. Luckily, it was clean.
All and all, the experience staying in philea was still nice, spending time with family in the cozy environment was really refreshing. The pool was also beautiful. I believe this place have the potential to grow further. Maybe next time, I will come and checkout the place again. Hope there will be a lot of improvement on the services than.
- Official Description (provided by the hotel):
- Spanning over 15 acres, strategically located in the fast-developing Ayer Keroh in Melaka, Philea Resort and Spa is an extraordinary resort built utilising natural resources, including 8,000pieces of disused railway sleepers for the staircase and more than 6,000 tons of marble from Perak as block fencing. Recycled materials from shipwrecks are used as furniture in the lobby. ... more less
- Reservation Options:
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- Also Known As:
- Philea Resort And Spa
- Philea Hotel Ayer Keroh
- Philea Resort & Spa Melaka State/Ayer Keroh, Malaysia