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“Relax at the beach with excellent service that is not overbearing.” 5 of 5 bubbles
Review of Sarova Whitesands Beach Resort & Spa

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Sarova Whitesands Beach Resort & Spa
Ranked #1 of 14 Hotels in Bamburi
Certificate of Excellence
Nairobi
1 review
“Relax at the beach with excellent service that is not overbearing.”
5 of 5 bubbles Reviewed June 19, 2014

Great food, clean rooms, great pools. Stephen and the other waiters in the Pavillion Restaurant dining room are always ready to help, but are not always hovering at your elbows like other places. We will come back again!

  • Stayed June 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank rwhiteke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,266 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (393)
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English first
Kuala Lumpur, Malaysia
Level Contributor
582 reviews
211 hotel reviews
common_n_hotel_reviews_1bd8 244 helpful votes
4 of 5 bubbles Reviewed June 18, 2014

This is one of the best hotels in Mombasa and is reasonably priced. I have stayed her over the past 11 years and found it to be consistently good. Spend a little extra and get a Premier Seafront Room and make sure it is one of the renovated rooms. Beautiful beach and view of the Indian Ocean.

Room Tip: Spend a little extra and get a Premier Seafront Room and make sure it is one of the renovated rooms.
See more room tips
  • Stayed June 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank roryjdoyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed June 18, 2014

The doorman was very welcoming.checkin was ok.The room was clean (2044) and i really loved it.The food was great!The issues started on the second day. we went back to our room at 1pm and we could not access it as it was blocked which we could not understand as it we had paid.You can imagine going back to the reception and it was raining!Terrible.when we finally got into in the room,it wasnt ready.At 1pm and the room has not been cleaned?really!Actually the room steward had to be called to clean it.No apologies made.Then you have to keep asking for amenities to be replenished in your room.The restaurant staff are friendly,proffesional and very pleasant

  • Stayed June 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Imma K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francis M, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review, June 20, 2014
Dear Imma K,

I would like to take this opportunity to thank you for having chosen Sarova Whitesands Beach Resort and Spa as your preferred hotel during your recent holiday and having spared time to share your memorable experience in this forum.

We have taken note that you had a fantastic experience and the entire team is excited to have been part of this experience.
We have taken note of your feedback in regard to servicing of your room during your stay, we are looking into the matter so as to ensure it never reoccurs and all our guest are comfortable through out their stay .

Your reviews are very important to us and we do appreciate your support.

We look forward to extending our refreshing African Hospitality .

Kind regards,

Sarova Whitesands Beach Resort & Spa.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frankfurt, Germany
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed June 16, 2014

Another amazing experience
We just returned from from a 2 weeks stay at the Sarova Whitesands
A little bit detailed just from the check-in experience Mr. Lawrence set the bar high with his smooth and detailed check-in nothing was a hustle and we were left with no queries to ask, Paul from the concierge was again a very experienced staff quickly grabbed our luggages,escorted as to our rooms and did the orientation in a very friendly and proffesional manner,coming to the pavilion restaurant was another exciting moments a big thankyou to Mark and his team cant remember all of them by names by bad but our special thanks to Kalimbo who did bond with us very well and would always stop by our table to ensure that we are well taken care of cant really remember our room attendant guy Geoffrey if i spelt his name right he was as well of great service

The only downfall was side was that the toilet flash tank had mulfunction and at times didnt stop and water kept on running whenever we use the toilet and that wasnt a big deal as i did figured out how to work on it another thing that our door was well didnt close properly and had to push it hard to close we even found the door not closed at one occasion when we returned to the room in the evening which was a bit irritating Thanks to the safe boxes in the rooms
Room service was a bit pricy and as a frequent traveller was abit of a shock to me that i was charged 500kshs for delivery as well whenever i ordered from the room service which doesnt really happen to most of 5* hotels i have stayed in will probably not use it next time.

All in All was good and see you soon

Room Tip: Use the outlets instead of ordering room service
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank PamBen85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francis M, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review, June 17, 2014
Dear Guest,

I would like to take this opportunity to thank you for having chosen Sarova Whitesands Beach Resort and Spa as your preferred hotel during your recent holiday and having spared time to share your memorable experience in this forum.

We have taken note that you had a fantastic experience and the entire team is excited to have been part of this experience. We have taken note of the areas that we need to work on to enhance our guest experience.

Your reviews are very important to us and we do appreciate your support.

We look forward to extending our refreshing African Hospitality .

Kind regards,

Sarova Whitesands Beach Resort & Spa.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
5 of 5 bubbles Reviewed June 5, 2014

Stayed at the Savora Whitesands Resort for 2 nights and it was AMAZING! The hotel is clean, well maintained and beautiful. A room on the ground floor with sea view is what you need… you have a balcony and a bigger room. Staff were really friendly especially Ali, he encouraged me to participate in the activities during the day; water polo and volleyball. In the evenings entertainment at Cocos Bar is fun. Ali made sure we were on the dance floor and my favourite songs were played!
Definitely recommend Savora Whitesands!!

Room Tip: Ground floor with sea view!
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  • Stayed June 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Pooja B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francis M, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review, June 16, 2014
Dear Guest.

I would like to take this opportunity to thank you for having chosen Sarova Whitesands Beach Resort and Spa as your preferred hotel during your recent holiday and having spared time to share your memorable experience in this forum.

We have taken note that you had a wonderful experience in our resort . Your reviews are very important to us and we do appreciate your support.

We look forward to extending our refreshing African Hospitality .

Kind regards,

Sarova Whitesands Beach Resort and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coventry, United Kingdom
Level Contributor
41 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed June 4, 2014

Another great stay at Whitesands i almost went back but flight and acc was cancelled because off FCO advice .... was gutted...

All the usual great facilities,, star excellent .. food and beverages on all inclusive superb.

pizza parlour own clay oven cooked to order Tulia spa ... all fabulous ... go there next time

you get the chance... you won't regret..

Room Tip: sea view lot palm room
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  • Stayed March 2014, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank alan m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Africa
Level Contributor
77 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed June 2, 2014

Went to Mombasa for work and stayed at the Whitesands Beach Resort. Staff are very friendly in all areas of the hotel. Make you feel very welcome. The restaurants have a wide variety of food for all. There are many pools to choose from be it to swim or just relax. Rooms are clean but looking a bit old. They were painting when I was there. Hotel is located right at the beach. Camels rides or boat ride available at the beach. Value for money and a great getaway from Nairobi.

Room Tip: Choose a room that is pool facing or beach facing for the best views.
See more room tips
  • Stayed February 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Romy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sarova Whitesands Beach Resort & Spa

Property: Sarova Whitesands Beach Resort & Spa
Address: Malindi Road, Bamburi, Mombasa 80101, Kenya
Location: Kenya > Coast Province > Mombasa > Bamburi
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Top resorts Hotel in Bamburi
#1 On the Beach Hotel in Bamburi
#1 Spa Hotel in Bamburi
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sarova Whitesands Beach Resort & Spa 3.5*
Number of rooms: 335
Official Description (provided by the hotel):
East Africa's finest resort, Sarova Whitesands Beach Resort & Spa is conveniently located on one of the longest magnificent beach fronts on the Kenyan coast. We take pride in ensuring our guests enjoy the most relaxing and comfortable stay in tastefully furnished rooms and suites offering spectacular ocean, pool and garden views. For dining and entertainment, guests can choose from three themed superb restaurants, two great bars, and the exclusive Cocos Beach Bar, overlooking the beautiful Mombasa Ocean. There are four outdoor swimming pools with water slides, spring board, diving boards and four floodlit tennis courts that also serve as a landing ground for helicopters. A fully equipped wellness and fitness club with state-of-the-art fitness equipment, a PADI diving centre and a host of water sports, like snorkelling and jet skiing are also available. Be it a family holiday with children, beach wedding, honeymoon, business meetings with a difference or special interests like deep sea diving or fishing, Sarova Whitesands Beach Resort & Spa has something special for everyone. ... more   less 
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Also Known As:
Sarova Whitesands Beach Resort And Spa
Sarova Whitesands Beach Hotel Bamburi
Whitesands Hotel Mombasa
Sarova Whitesands Beach Resort & Spa Kenya/Bamburi

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