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“Old rooms update needed!!”

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Sarova Whitesands Beach Resort & Spa
Ranked #1 of 14 Hotels in Bamburi
Certificate of Excellence
Colchester, United Kingdom
2 reviews
“Old rooms update needed!!”
Reviewed February 5, 2013

Overall we had an amzing time and the hotel is beautiful - the pictures do not do it justice on the website. There is an abundance of greenery and feeling of space. On advice of a friend I had booked a sea view room as these were the new rooms. They are absolutely beautiful although our music connection didn't work and although this was highlighted to the management it wasn't fixed.

Positives: The food was amazing. Huge choice. I had been apprehensive there wasn't going to be much healthy food but there were so many amazing salads and delicious fruits I was spoilt for choice (as well as happily tucking into the less healthy pastries and puddings)! Friendliness of the staff there was second to none. From managers to cleaners we were consistently greeted with smiles. Ann and Geoffrey in the main restaurant deserve a mention for being lovely and working extremely hard! The pool choices were great: childrens', a quiet pool and one attached to the pool bar with music, which catered for everyone's requirements. Fun evening entertainment from the 'animators' which covered a good cross section of cultural dancing to good old fashioned kareoke. Special mention must go to Victor who took us for fun pool aerobics every morning, talked to us about his challenges in attempting to set up a dance school for the orphans of Mombassa and dazzled us with his dance skills at night!

Negatives: On the last day we were kindly allowed to stay after check out until we headed to the airport in the evening but asked to move rooms. Although we were happy to move our own luggage, the team insisted we waited for it to be moved for us. We ended up waiting for nearly a precious hour of our last day before saying we would just leave it in the room and they could move it when they wanted. Our luggage was then moved to a different room to the one we were told, when that was rectified we were given the wrong key to the one our luggage was in! We ended up spending much of our last day chasing our luggage around the complex. To make things worse, we did not hear the word sorry from anyone we spoke to about this and felt that after a brilliant week had ended on a slightly irritable and sour note.
After finally getting to the room we had been moved to for the last day I felt that had we been given these rooms to spend the week in, I would have been extremely disappointed. They were three star rooms at best with stains in the bath.

Overall, great experience and wonderful cocktails!

Room Tip: Ask for a sea view in order to get a new room. When you check in ask for one not on the ground floor...
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  • Stayed January 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Natasha W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,303 reviews from our community

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Rating summary
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Traveler tips help you choose the right room.   Room tips (402)
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English first
Ottawa, Canada
Level Contributor
195 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
Reviewed January 31, 2013 via mobile

We stayed 3 nights at the end of a 2 week safari throughout Kenya and Tanzania.

We checked in only to be given 2 very old dilapidated rooms which were not what we expected. We decided to speak with somebody the next day about the rooms.

We met with the hotel manager the following day and he listened to our concerns, tool notes and addressed our concerns. He made the situation right by moving us to the newer rooms which were definitely 5 star rooms and very well appointed!

The manager went out of his way to ensure our satisfaction and went above and beyond our expectations to see to our complete satisfaction.

We celebrated our 25th anniversary and were honoured by all staff. Amazing, friendly, happy people work here :)

Thank you Ronnie for a most excellent stay :)

We had a massage and I had a mani and pedi at the spa and they were professional.

Food was excellent and there was lots of variety (except for salad fixings which were lacking).

Pools were wonderful and very clean.

Would definitely return here again!

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Theresa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tyreso, Sweden
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 29, 2013

Very nice, clean, safe hotel with wonderful food and many nice pools. All staff always smiling with JAMBO, habari!! You really felt welcome there!!!
We were a group with 6 people. I, my husband and our grandchild (13yrs) really enjoyed with the others of our group of the visite of one week. One day we took a taxi to Mombasa and I can really recommend this taxi chaffour for his knowledge and the way of guidning in Mombasa. Call him when you need a safe, good driver. His name is Abuu Nassoro and the hotel will call him when you ask! He belongs to the Sarova Whitesands taxi services. He`s really good!

Room Tip: Det renoveras rum hela tiden. Vi hade dom gamla. Vi hade rum nära poolerna och tyckte de var bra. ma...
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  • Stayed January 2013, traveled with friends
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Helpful?
2 Thank peicko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
folkestone
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 29, 2013

This was our 5th visit to Whitesands and lived up to our expectations which were VERY high.
The refurbishment programme is well underway and the standard of the refurbished rooms is excellent.
The grounds, pool and gardens are a joy to experience and it is all that one imagines that a beach hotel could be.
The staff are friendly, courteous and efficient. Nothing is too much trouble.
Our only concern was the low number of guests - due possibly to the forthcoming elections and some adverse press reports about Kenya generally.
You don't know what you are missing!!

Room Tip: some rooms have been refurbished and more are being done.
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  • Stayed January 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank john w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leicester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 28, 2013

We stayed there last week and took my elderly parents with us.The whole experience from start to finish was excellent,The check in/out process was effiecient,we were greeted by the front office manager Jane who was helpful and very accomadating,she wanted to make sure my eldely parents were looked after even to the extent of customising their menu to suit our requirements.The newly refurbished sea front rooms were excellent,however we opted for the older Palm rooms which were spacious and clean but a little outdated,they were more suitable for my parents as they were closer to the restaurants,bars and other amenities.
The Pavilion restaurant was excellent in terms of the selection of food and the quality of service as shown by Geoffrey,Stephan and Christine,they could`nt do enough for you, and the food was excellent(different themes every night).The selection of main meals,salads and sweets is phenominal,you will be spoilt for choice.The swimming pools are great and beach was simply beautiful.Overall a great holiday,I would highly recommend this resort,definately going back again!!!

  • Stayed January 2013, traveled with family
    • Value
    • Location
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Helpful?
1 Thank rajesh p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 27, 2013

To be honest I went to Kenya with no expectations and I was told this hotel was recently renovated. I had some local friends visiting me that often visit whitesands and they were shocked by the new and revamped hotel. In all honesty, I enjoyed every single minute of my stay. The food was excellent, the staff was excellent, the rooms were spotless and state-of-the-art. You've got a wide variety of channels, hot water, AC, a safe, a big balcony. It was perfect, I couldn't ask for more.

Room Tip: All rooms face the sea. Also please bear in mind the boiler is off from 10pm to 2am. Therefore, try...
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  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Nusa N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 23, 2013

A group of us from the office gathered at Whitesands for a strategic planning retreat. The work was hard and the hours were long, but the excellent facilities, service and ambience made the trip into a holiday.

The welcome is first class, with well trained and friendly staff. Accommodation is word-class and the grounds are well organized for relaxation. The numerous swimming pools just make you want to strip and dive, literally!

Excellent food especially breakfast. On the last day of my stay, (Saturday) they surprised me with a champagne breakfast!

I will definitely be back!!

Room Tip: There are rooms with excellent view of the sea. Electronic keys are easier to carry than the bulky w...
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  • Stayed January 2013, traveled on business
    • Value
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    • Service
Helpful?
2 Thank Gkoome05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sarova Whitesands Beach Resort & Spa

Property: Sarova Whitesands Beach Resort & Spa
Address: Malindi Road, Bamburi, Mombasa 80101, Kenya
Location: Kenya > Coast Province > Mombasa > Bamburi
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Top resorts Hotel in Bamburi
#1 Spa Hotel in Bamburi
#1 On the Beach Hotel in Bamburi
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sarova Whitesands Beach Resort & Spa 3.5*
Number of rooms: 335
Official Description (provided by the hotel):
East Africa's finest resort, Sarova Whitesands Beach Resort & Spa is conveniently located on one of the longest magnificent beach fronts on the Kenyan coast. We take pride in ensuring our guests enjoy the most relaxing and comfortable stay in tastefully furnished rooms and suites offering spectacular ocean, pool and garden views. For dining and entertainment, guests can choose from three themed superb restaurants, two great bars, and the exclusive Cocos Beach Bar, overlooking the beautiful Mombasa Ocean. There are four outdoor swimming pools with water slides, spring board, diving boards and four floodlit tennis courts that also serve as a landing ground for helicopters. A fully equipped wellness and fitness club with state-of-the-art fitness equipment, a PADI diving centre and a host of water sports, like snorkelling and jet skiing are also available. Be it a family holiday with children, beach wedding, honeymoon, business meetings with a difference or special interests like deep sea diving or fishing, Sarova Whitesands Beach Resort & Spa has something special for everyone. ... more   less 
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Also Known As:
Sarova Whitesands Beach Hotel Bamburi
Sarova Whitesands Beach Resort And Spa
Whitesands Hotel Mombasa
Sarova Whitesands Beach Resort & Spa Kenya/Bamburi

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