We have visited the Neptune for many years and this last visit was from 10 December 2012 until 31 January 2013 and agree with many of the recent comments.
The room was great, overall Simon the room boy did a good job and the staff as usual were just great whether they were cleaners, restaurant or bar etc .
However when we arrived in December and up until the New Year the food choices and quality were generally excellent.However after New Year it all went massively downhill. On one occasion totally raw meatballs were served and these were cold as was most of the food. This was not a one off and we had to complain many times about food not being hot. Generally the burners under the food were set too low or had been forgottenn about. Food was bland in the extreme and potatoes no matter how cooked were like hard bullets.
Prior to Winter 2012 Sunday lunches used to be the food highlight of the week but during our visit the curries were bland in the extreme with no hint of any spices etc so we often just used the snack bar.. Several times there was nothing on the menu either at lunch or dinner that appealed to my wife and myself and we were amongst those mentioned that dined out often elsewhere. The Indian food was consistenly excellent in the Travellers Hotel and just up the beach at Suli Suli the fillet steaks , prawn dishes etc were superb and very inexpensive compared with most Kenyan Restaurants.
A radical shake up of the restaurant is needed and we told Richard that in December for the class of hotel we rated the food at 4* but that after New Year it had gone down to 2*
Also during this long visit the DJ seemed out of touch. All he played was 50s and 60s music or rap and I asked him a few times to put different on such as some good Kikuyu, Lingala etc as were in Africa. He did not care and just wanted rap which the animators liked .
As has been mentioned, this January saw a large influx of Eastern Europeans mainly Polish people and the eating and drinking manners were in many instances horrible to see but this is no fault of the hotel.
We will probably return next winter but as mentioned the food needs to be sorted. I think that Kenyan hoteliers think that tourists will just continue to return but if they do not give value for money they will not as there are many places in the world with far better beaches, great food etc. It was very noticable this visit that the number of guests at the Bamburi Beach hotels was down compared with previous years so come on the powers that be get the Neptune back to what it was - a great hotel overall with a great staff.
- Official Description (provided by the hotel):
- Located on the silver sands of the Bamburi Beach, 14 km to the north of Mombasa City and approximately 24km from Moi International Airport, the resort offers all the comforts of home and maintains an open air feel due to its large reception and hallways. This resort is very popular with regular guests, offering very good service and a family atmosphere. Special highlight is the lush garden area and the new terrace with a view of the Indian Ocean. There are many quiet areas throughout the resort including the newly created “coffee shop” to offer you calm and relaxation. The generous lobby and the impressive halls create an open air feeling leaving you with plenty of room for your very individual holiday experience. ... more less
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- Also Known As:
- Sentido Neptune Beach Hotel Bamburi
- Neptune Beach Hotel
- Neptune Beach Resort Kenya/Bamburi