Horrible customer service, most pathetic service ever. The attitude at the reception is unacceptable. The receptionist were confused, slow, unfriendly and incompetent. We were woken up at 10 being asked why we hadn't checked out yet we had paid for an extra night in advance. A housekeeper came into our room at 7 am without even identifying themselves while knocking yet check out time had not arrived. I ordered an espresso which took over two hours to be served - and when i decided to cancel the order they were not even sorry. The beddings were torn and our bedsheet was blood stained. The staff did not go an extra mile to make our stay comfortable. We asked for an iron box and they said that they couldn't assist as they don't provide and the laundry was closed at 7,really?? We kept on being called down to the reception to explain the payment we made as they didn't have any computer systems and cash payments are hand written. It took a whole day to be given a receipt. Overall we hated our stay because of the staff.
Though Eunice from the restaurant was the best. Kudos More
- Free Wifi
- Free Parking