We stayed in the mirador room with the shared bathroom. The room itself was nice and cozy. The bathroom however often didn't have water or hot water which made showering in Chugchilans chilly climate very uncomfortable. The staff there were helpful in arranging horseback riding, guide for hikes and transportation back to Latacunga for us. However they only speak Spanish so if you do not speak it (like us) it makes figuring these things out much more difficult. Overall this is a decent hotel but we felt it was a bit overpriced for what you get.