Modern/new build hotel, good quiet location, (although housing estate under construction to rear) impressive externally but suffering from poor design/build and management. Modern clinical reception not inclined to use waiting room style reception/lounge. Poor signage, primitive back-office produced directions/signs avoid guests getting lost. Main stairwell unlit in morning. Good ample parking
Large spacious second floor room (226) with massive crack across wall, bare décor single historic print on one wall, Good new and modern fittings, designer curtains that do not draw easily. Tea and coffee facilities with ‘boil in wardrobe’ kettle. No room air conditioning or bathroom extraction. Ill fitting and poorly aligned bathroom fittings, age-old problem inconsistent supply of hot water. Good quality towels & linen
Despite asking for a quiet room and being offered a better alternative by manager to the room allocated at check in. The band in the basement was shaking the side of the entire building. When complaining, good customer service from reception when band were ‘persuaded’ to cease shortly after 23:00. The hotel car park below by window then became the local playground for youths presumably turning out from the basement venue.
I had to question why in the middle of Galway races week this hotel had availability and was almost empty – now I know. A Characterless, empty hotel with absolutely no atmosphere, redeemed only by staff who are giving their best, good continental breakfast buffet and individually cooked to order full Irish. Not good value but I was prepared to pay a premium for sparce local accomodation during festival week.
Management need to decide if they are to continue to market the ‘Tranquility!’ Spa idea. True, this is a potentially a high-class haven, good location to Galway, (especially for Races) capable of being marketed as a 4* hotel & Spa. Or pander to a younger beer and bands music venue.
- Official Description (provided by the hotel):
- "Guests come to Raheen Woods Hotel for that Home away from Home feel only found in a Family Run Hotel." Raheen Woods Hotel Galway is delightfully nestled in the world-famous Fields of Athenry in a most tranquil woodland setting with beautifully landscaped gardens only minutes from the ever vibrant city of Galway. We offer the finest accommodation in Galway. ... more less
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- Also Known As:
- Hotel Raheen Woods
- Raheen Woods Athenry