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Raheen Woods Hotel
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Reviews (419)
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All reviewsraheen woodswedding venuegalway cityleisure centrebar foodwedding receptionlovely hotelwedding gueststop classreception stafflounge areafunction roomlittle thingstrain stationfrom start to finishlast weekendlester
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Reviewed September 29, 2013

Stayed here for 5 nights from 19th september. Bedroom was a good size. Ended up with a pain in my neck watching TV in bed as it was placed at the wrong end of the dressing table. A little thought should have gone in to where the tv should have been placed. Directly facing the bed would have been good and for a 4 start hotel I would have expected a more modern tv. Also no clock or radio in the room which is something I would expect today. I had to set the alarm on my moble phone to wake me up. Did not like having to boil a kettle in the wardrobe to make my tea as I did nor feel it was safe. No tissues, sanitary bags or body lotions in the bathroom. Stayed on a bed & breakfast. The hot food was exactly the same every day. The first day was ok but as the days went by it got worse. By the last day they were serving reheated bacon which was so hard i could not use my knife & fork to eat it but had to use my fingers. Needless to say i left most of it. Also ate in the bar a couple of times and again the roast potatoes served with the roast beed had been reheated and were very hard to cut.Although at first look the hotel looks clean and tidy but on further inspection you can see the dudt on the banisters on the stairs which have not been cleaned for sometime. Also on the mezzanine level the same dead fly remained for my five days. In the evening the hotel seemed to resist putting lights on and everywhere upstairs seemed very dark and depressing. Although a very modern hotel it lacks character and is soulless. I must say that the staff were excellent through my stay except for when i checked out and handed in my key. I just got thanks from the receptionist and not even a polite remark about if i had a nice stay. She just put her head down and carried on doing what she was doing. I would not sray here again as i feel it does not offer good value for money.

  • Stayed: September 2013, traveled with friends
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1  Thank Audrey D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RaheenWdsMD, Director of Sales at Raheen Woods Hotel, responded to this reviewResponded October 3, 2013

Dear Audrey D,

Following a management and staff meeting, we are all clear that any interaction with your party during your stay was a positive one and now unfortunately we learn otherwise. The management and staff are very disappointed to learn of your grievances and we felt that any request was carried out in its entirety. If there were any other issues, communicating these issues would have made for a better overall experience.

In summary, as a hotel we are here to serve the customer and provide a product and service and we fully welcome engagement if there is a grievance. Unfortunately that opportunity has now passed leaving only web based interaction.

As is quite evident, we have very positive feedback from past reviews.....please read them and you'll see that we do a good job and provide an excellent product and quality of service.

Sincerely yours,

Brian Bourke

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 25, 2013 via mobile

This hotel is rated as a 3 star but I must admit I'm surprised its not a 4 star. The hotel is located on the outskirts of loughrea. There is ample parking. The check in was quick. I was asked to prepay in cash. I don't particularly like when I'm asked to do this. I'd like to receive a service before I have to pay for it. They had my credit card details on file from my reservation so I was hardly going to do a runner! Anyway the room was lovely and the decor modern. There was a rather large mark on the mirror in the room which I assume house keeping missed. Also no tissues in the bathroom and the guest information booklet was a bit on the skinny side with very little information in it! All very minor complaints which could easily be rectified and would in no way put me off staying again. Overall its a good hotel, clean, modern and friendly staff. Breakfast was good and check out quick.

  • Stayed: September 2013
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Thank lisalefteye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RaheenWdsMD, Director of Sales at Raheen Woods Hotel, responded to this reviewResponded October 2, 2013

Dear lisalefteye,

Thank you for your recent review of our property Raheen Woods Hotel and appreciate your comments on the prepay policy which is for the room rate only and does'nt include of course extras incurred. On behalf of the hotel, thank you for choosing to stay with us and hope we can welcome you back in the near future.

Kind regards,

Brian Bourke

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 25, 2013

Stayed here for 5 nights and staff were friendly and helpful.
On our last morning we were given reheated bacon that was impossible to cut through--it was served to us in less than 2 minutes after placing order--horrible.Why do you not provide skimmed milk --each time I asked I was told it was not available.The mezzanine area needs hoovering as the same dead flies were on the ground throughout our stay.The seating in the reception/bar area is so uncomfortable but looks the part.This hotel has no character and is soulless.I was in a balcony room which was too hot---could vents not be placed above balcony door to allow some ventilation? I would not stay here again and regret not staying at a better but more reasonable priced hotel in Galway.

  • Stayed: September 2013, traveled with friends
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1  Thank deshie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RaheenWdsMD, Director of Sales at Raheen Woods Hotel, responded to this reviewResponded October 3, 2013

Dear deshie,

Following your recent review, the management and staff have discussed at length your visit with us and no one can recall you or your party having any issues at all in fact on the contrary, many of the staff can remember nothing more than positive interaction! If you had issues, you could easily have brought them up with our management who are always on hand and your grievance would have been dealt with in a professional manner. The management and staff are very disappointed with your review and also your friends review and if you read our reviews of the past you will note excellent feedback most of the time. I'm not saying we're perfect, but we try very hard to give a good experience and we do that the majority of the time. In relation to dead flies on the mezzanine, we are situated in the country and there is a farm literally across the road with 100 sheep grazing which makes for a lovely natural view of rural Ireland. With this type of environment at our doorstep, we cannot control natures call. We pride ourselves on our housekeeping and can fully testify to that with awards from the IASI 2012 and 2013 from which we won a golf merit.
In summary, as a hotel we are here to serve the customer and provide a product and service and we fully welcome engagement if there is a grievance. Unfortunately that opportunity has now passed leaving only web based interaction.

Sincerely yours,

Brian Bourke

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 19, 2013

Stayed in this hotel last weekend for a friends Wedding. Met a lovely lady at reception who was chatty, helpful and very pleasant to deal with. Our room was lovely, spacious and spotless. Staff were all lovely to deal with even at 3am when I am sure they would have been happy to be going home. Food was excellent and service could not be faulted. Breakfast served on Sunday morning until 11am which was brilliant with plenty of choice and anything that was not on display staff were happy to help in getting what was wanted. A very pleasant experience and would have no hesitation in recommending this hotel. Just one small thing and this is something that seems to be with most hotels, the heat in the room at night was very warm, we couldn't leave a window open as it was blowing a storm and lashing rain on the night, even tho we had been blessed with a beautiful day for the wedding :-)

  • Stayed: September 2013, traveled as a couple
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Thank joannoel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RaheenWdsMD, Director of Sales at Raheen Woods Hotel, responded to this reviewResponded September 30, 2013

Dear joannoel,

Thank you so much for your thorough review which really did highlight your full visit to us here which is very important in the context of writing reviews. On behalf of the Hotel we're delighted you had an enjoyable stay and hope you will return again in the future. Thank you also for highlighting the heating which obviously for your room was too high and we will certainly examine that.

Kind regards,

Brian Bourke

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 15, 2013

Excellent food, very helpful staff, spacious comfortable room.
Beautiful Spa, had a very relaxing treatment and a very helpful Therapist
Overall a very enjoyable experience, would use this hotel again.

Room Tip: Book a balcony room if possible.
  • Stayed: September 2013, traveled with friends
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1  Thank eithne h h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RaheenWdsMD, Director of Sales at Raheen Woods Hotel, responded to this reviewResponded September 30, 2013

Dear eithne hh,

Thank you so much for your "Super Stay" review of Raheen Woods Hotel recently which is greatly appreciated. We look forward to you returning in the near future and please tell your friends about us here!

Kind regards,

Brian Bourke

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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