We arrived here at the lodge to be rudely greeted by the owners/ management while we where offloading the DJ equipment. As we were traveling from 4hrs away and needed to set up for the Wedding we asked if we could order lunch this however was answered by a STERN NO!! Not even a a cheese bun! So off we pickled into town. After the function which ended at 12 we asked one of the managers if we could have a late check out which was replied "yes whenever you are ready". Had a good nights sleep and woke up around 10 which very seldom happens. After the manger came in at 11h30 to ask when we would be leaving to which i replied "in 30 min" and said that was fine. While in the shower 15 min after another knock at the door this time by the owner asking rudely when we will be leaving?? Being taken aback and wrapped in a towel answered with we getting ready to leave now. She followed by ranting off that new people were to check in at two and check out is strictly 10h00! I as tried to explain (still wet and in a towel) that we had asked for a late check out and had been advised that it would not be a problem from a manager the night before she rudely went off to say that she didnt care. Now being in the industry and working for Africa's leading hotel group and being in banqueting/weddings/conferencing i know that it is hard work but service is KEY! Should they have said no late check out is possible as new guests are checking in and even after the RUDE manager/owner (blond lady) came to the door had just politely asked us to please vacate the room with a smile one could accept. So to the blond very sour lady.... SMILE at least try make a effort to show your guests you enjoy what you are doing!
- Official Description (provided by the hotel):
- Looking for luxury affordable accommodation: Destiny lodge have 11 tastefully decorated units fully equipped with best quality linen, feather and down duvets, coffee and tea tray, fresh fruit, dressing gowns and a welcoming carafe of sherry to ensure the comfort and enjoyment of your stay with us.We do Dream Weddings, unforgettable functions and Conferences. With wedding planners, florist, hair and beauty therapists at your service.Destiny Lodge is conveniently situated only 1.2 km outside the town centre of the historical Diamond Village of Cullinan, 30 minutes from Pretoria and an hour’s drive from OR Tambo International Airport. This makes Destiny an ideal venue for all your Weddings, Conferences, yearend functions and family celebrations. ... more less
- Also Known As:
- Destiny Lodge Cullinan Africa