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“Great views but terrible breakfast and rude service!”
1 of 5 bubbles Review of Arthurs Views

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Arthurs Views
Ranked #3 of 8 Arthurs Seat B&B and Inns
Certificate of Excellence
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great views but terrible breakfast and rude service!”
1 of 5 bubbles Reviewed December 27, 2012

When we first walked in we were delighted to see such a magnificent view of the bay and a very clean and comfortable room. The biggest disappointment was the woeful breakfast provisions - it was by far the worst breakfast we've had despite the most expensive accommodation we've paid for! No eggs or bacon or champagne etc just stale bread which was kept in the fridge and a couple of small cheap yoghurts, packaged fruit cups as well as mini packaged cereal boxes. I was also amazed to find that there was an extra $30 charge to use the oven!!! The morning we were due to leave I called reception to politely ask for some fresh bread as it was hard and stale ( I see others have said the same). Sally, I assume the owner, was very rude and insisted the bread was not stale and was only a bit hard because it was kept in the fridge. I know at home I keep bread in the fridge to make it last longer. She sounded very offended and did not offer to replace it but rather insisted that it was fresh. I politely said ok then we'll just toast it and in a grumpy voice she said 'Right! Bye!' and hung up. 10 minutes before we had to check out the cleaning lady knocked on the door with replacement bread which I politely turned down since we were forced to eat the stale bread and leave in ten minutes. Also no movie channels provided on Foxtel or any DVDs although there was a DVD player. Disgraceful service for a very high price!!! We will not be going back! Also I noticed some pages in the guest book were ripped out - obviously the pages with negative feedback! Not worth the money.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank L0u15e78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sally S, Owner at Arthurs Views, responded to this review, January 29, 2013
Dear Guest,

Thank you for your feedback, and thank you for highlighting the cleanliness of our establishment, it is a very important feature for our guests.
I'm sorry to hear your dissatisfaction with our breakfast, as it's a complimentary breakfast. Most of our customers enjoy our complimentary breakfast. Sometimes the bread can seem stale because it's been in the fridge, however I'm always happy to bring fresh bread.
In reference to the page missing in our guest registry, the reason a page is missing is that I deemed it too sexually explicit for the general public. We never censor our guests comments as you will have found most of our guest comments are very positive.

Regards Management
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77 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed December 20, 2012 via mobile

Thank you Sally! Our recent 6 day stay at Arthur's Superb Views was just lovely! Comfy bed, great spa bath, and sparkling clean! The magnificent view and your great hospitality will draw us back again ASAP! Highly recommend!

Stayed December 2012, traveled as a couple
Helpful?
Thank Debra B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sally S, Owner at Arthurs Views, responded to this review, January 29, 2013
Dear Debra,

Thank you for taking the time to review our little property. I am so pleased that you and George had a lovely stay, but how couldn't you with all the enthusiasm that George posseses.
We hope to see you soon again, then again i will have to come for a drive to see your famous nursery in Albury and have a meal in you cafe.

Kindest regards

Sally
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Adelaide, Australia
1 review
5 of 5 bubbles Reviewed November 3, 2012

This place i would honestly say was THE BEST place i have ever stayed in. The veiw was amazing ! From the second i opened the door and looked ahead, my jaw dropped, we could see the Melboune skyline popping out of the sea across Pt Phillip Bay. It was so quiet with no roads and traffic, just the Crimson Rosella's in the trees outside . Night time is orsm with lights almost the entire way around the bay. Aurthers is the place for a romantic get away, or for us , the place to wind down from a busy 7 day a week business. Stunning ! Our hosts were lovely and very helpful hard working people. Arthers Veiw is worth every cent.- Kym Sth Aust

Room Tip: dont worry about the cost- just do it- cant take it with you so enjoy yourself.
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 327TripAdviser327
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sally S, Owner at Arthurs Views, responded to this review, December 13, 2012
Thank you Kym for your fantastic review and I'm so grateful that your stay was enjoyable and relaxed, you were a real treat to host. We hope that you can atleast take some more time off to smell the roses in life.
Take care and we hope to see you again in the near future.
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Geelong, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed August 30, 2012

We stayed here recently and it met all our expectations. Very comfortable, clean and peaceful with the most wonderful view.
The breakfast provided was exactly what we were after and we would highly recommend this wonderful accommodation. We will definitely be back.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
2 Thank jill g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sally S, Owner at Arthurs Views, responded to this review, September 3, 2012
Dear jill g,

I can't tell you how much your review pleases me, we always try and make our suites a welcome to our guests and put much effort into this and it's great when we have achieved this and our guests acknowledge us on a public forum.
Thank You so much for staying with us and we hope to see you back again.

Kindest Regards

Sally Sheales
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1 review
5 of 5 bubbles Reviewed July 12, 2012

Amazing views most comfortable hotel bed I have ever slept in and waking up to the views made it that much better

Had an amazing seafood risotto from the Arthur's seat hotel and bar cafe 2 minute up the road

Highly recommend Arthur's seat superb views for an amazing weekend you will find very hard to forget


Only thing that was annoying wa having to leave and go back to the city away from the "superb views"

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ant4201337
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sally S, Owner at Arthurs Views, responded to this review, July 24, 2012
Dear Ant,

Thank you so much for taking the time to write us a review, we are so pleased that you had a lovely stay and may I please repay the compliment by saying that you were a wonderful and gracious guest to host and it's guests such as yourself that make our job so much more enjoyable.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed June 21, 2012

We stayed here for 2 nights and didn't want to leave. The place is set amongst the trees and i believe in the state forest. The views were amazing and you felt as if you could be anywhere in Europe. The room has been recently refurbished according to the owners, and they have done a great job. The bathroom has a real wow factor and the double spa was a fantastic way to end the day. They provide a "continental breakfast" and it's there when we arrived (in fridge and a pull out pantry) which i thought at first strange but later realised it was a good idea, as we could eat when it suited us and didnt need to get dressed up for brekky. It is extremely private and a great quick getaway from the hustle and bustle, yet there's heaps to do. We agreed with the owner, it's an adults playground. Talking about adults, there was a no children policy, which also suited us to the ground. The B&B is located near some great restaurants which are attached to wineries, so be prepared to loosen that buckle. The owners were very helpful with suggestion to places to go and places to eat, and made sure that our visit was comfortable, by telling us on a number of occasions, to no hesitate to call them if there are any problems. We will definately be back.

  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Frank B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sally S, Owner at Arthurs Views, responded to this review, September 3, 2012
Dear Frank,

Thank you for taking the time to write a review and thank you for such lovely words. I am happy to hear that your time with us was so relaxing and hope you can come and relax with us agian soon.

Kind Regards

Sally Sheales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Arthurs Views

Property: Arthurs Views
Address: 10 Nestle Ct | Arthurs Seat, Arthurs Seat, Victoria 3936, Australia
Location: Australia > Victoria > Mornington Peninsula > Arthurs Seat
Amenities:
Beach Free Breakfast Free Parking Kitchenette Spa Suites
Hotel Style:
Ranked #3 of 8 B&Bs / Inns in Arthurs Seat
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Arthurs Views 4.5*
Number of rooms: 4
Official Description (provided by the hotel):
Located 1000 feet above the Bay below, on the very summit of Arthurs Seat, this purpose built property comes with every luxury. The property consists of one massive Penthouse suite and three spacious private spa suites. A light continental breakfast is included for the duration of your stay. Which ever suite you have chosen, you'll also have your own private balcony to enjoy the stunning views. With credentials like this, it's hardly surprising that Arthurs Views has the four and a half star rating from AAA Tourism and a green rating which means we are looking after our enviroment also. ... more   less 
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