When we first walked in we were delighted to see such a magnificent view of the bay and a very clean and comfortable room. The biggest disappointment was the woeful breakfast provisions - it was by far the worst breakfast we've had despite the most expensive accommodation we've paid for! No eggs or bacon or champagne etc just stale bread which was kept in the fridge and a couple of small cheap yoghurts, packaged fruit cups as well as mini packaged cereal boxes. I was also amazed to find that there was an extra $30 charge to use the oven!!! The morning we were due to leave I called reception to politely ask for some fresh bread as it was hard and stale ( I see others have said the same). Sally, I assume the owner, was very rude and insisted the bread was not stale and was only a bit hard because it was kept in the fridge. I know at home I keep bread in the fridge to make it last longer. She sounded very offended and did not offer to replace it but rather insisted that it was fresh. I politely said ok then we'll just toast it and in a grumpy voice she said 'Right! Bye!' and hung up. 10 minutes before we had to check out the cleaning lady knocked on the door with replacement bread which I politely turned down since we were forced to eat the stale bread and leave in ten minutes. Also no movie channels provided on Foxtel or any DVDs although there was a DVD player. Disgraceful service for a very high price!!! We will not be going back! Also I noticed some pages in the guest book were ripped out - obviously the pages with negative feedback! Not worth the money.
- Official Description (provided by the hotel):
- Located 1000 feet above the Bay below, on the very summit of Arthurs Seat, this purpose built property comes with every luxury. The property consists of one massive Penthouse suite and three spacious private spa suites. A light continental breakfast is included for the duration of your stay. Which ever suite you have chosen, you'll also have your own private balcony to enjoy the stunning views. With credentials like this, it's hardly surprising that Arthurs Views has the four and a half star rating from AAA Tourism and a green rating which means we are looking after our enviroment also. ... more less
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