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Reviewed October 24, 2009

We just got back after a sleepless night at this hotel. Our idea was to go for 3 night to relax and enjoy the thermal waters. When we got there the first thing we asked was to use the restroom.... as we had been driving for some time. The restroom looked like the ones on the highway at the gas station. Then they brought us to the room which could not have been smaller. And the 2' x 2' shower looked like we were staying in a 2 star hotel.... not a 4 star. And the room was freezing, but with help they got the heat to start working. Then we saw the mini pool with no Thermal water- just regular chlorinated tap water... Why they call it a "Terme" I don't know. Every other Terme we went to had a pool with Thermal waters. Up until this moment we were prepared to stay and make the most of it. We had a tasty, but unhealthy, dinner and were looking forward to some nice massages the next day.
Then we went back to our room to retire for the night and someone had entered and turned off ALL of the heaters. It was 65 degrees and we were freezing. It turns out that to save money- when we were paying about $300 a night- they TURN OFF THE HEAT DURING THE NIGHT HOURS. At that moment we decided to drive all the way back to Milan the next day.
All night we could not sleep for how cold it was and the "queen' size bed was nothing more than 2 mattresses stuck together which made a gap of 4 inches in between us where we would take turns on sleeping as we like to sleep hugged and in this case it was necessary for warmth.
The good news was that they did not try to ask us to pay them for the cancelled nights and services... But we did have to pay $300 for accomodations that were worth $50.

Date of stay: October 2009
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
7  Thank person_from_earth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 days ago
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Date of stay: June 2019
  • Trip type: Traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 6 days ago
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Date of stay: May 2019
Trip type: Traveled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 1 week ago
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Date of stay: June 2019
Trip type: Traveled with friends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 1 week ago via mobile
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Date of stay: June 2019
Trip type: Traveled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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