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“Good enough”

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Hotel Spa Porto Cristo
Reviewed October 15, 2012

Stayed here at start and end of a walking trip. The rooms on both nights were comfortable, clean, and perfectly adequate for our needs. We wanted to eat at the hotel's beachside restaurant but this seemed to be an usual request by the response. We had read the previous reviews about the management response to walking boots - but we found ourselves in a comical situation when we weren't even 'allowed' to carry our boots to our room in order to pack them in our cases for the journey home. Despite repeatedly explaining what we wanted to do the receptionist / manager insisted that we had to leave them in the 'boot room'. We ended up 'smuggling' them to our bedroom later in the evening. A rather rigid policy that seemed typical of the hotel.

Stayed: June 2012, traveled as a couple
1  Thank Maybeormaybenot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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37 - 43 of 243 reviews

Reviewed August 28, 2012

Comfortable but strangely decorated room. No view and somewhat thin walls. Good breakfast, friendly staff, close to the beach (but not beach-front). The spa predominates the hotel. Overall, a nice place, but not a great value.

  • Stayed: August 2012, traveled as a couple
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Thank eightydays11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 26, 2012

Even partial sea view would have been pushing it, this was a big let down when we arrived. We loved the jacuzzi but were not allowed to use it after 9pm. This strict noise reduction policy didn't seem to be very closely policed however, we were kept awake all night by a very noisy couple's activities in the next room.

At 220€ a night we expected a lot more.

  • Stayed: August 2012, traveled as a couple
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1  Thank Chris M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 23, 2012

We stayed at this hotel on the first and last day of a walking holiday. Having read earlier reviews from other walkers we arrived with some trepidation regarding the welcome. We can only say that it appears the hotel have read the reviews and acted accordingly. We were cheerfully welcomed. Both standard rooms we stayed in had been refurbished and were very quiet with everything we needed. We had no problem with the air conditioning and were told at reception how to leave it on when we left our room so it would be cool for our return. This is not often possible in other hotels but given the temperature outside was a wise tip. We ate at the Monterey restaurant on the seafront for our evening meal which is owned by the hotel. Lovely food and ambience; a nice place to sit and watch the world go by as the sun sets. Unlike another reviewer we liked the breakfast room which was big and airy. The only thing that would have made our stay even better would have been finding our luggage already in the room (as in all the other hotels we stayed in during our holiday). There was a special offer of a massage for walkers and trekkers too.....

  • Stayed: August 2012, traveled as a couple
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Thank MelandSteve56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 29, 2012

After having transferred from Cap de Creus, as they have the same owners, we were offered a bigger, but dark room. We paid €304 per night. At that rate, you expect good service and well functioning room. To our dissapointment, this was not what we got.

The air condition in the room was not able to cool down the room to anything below 25 degrees Celcius, although it was very noisy. The air filter seemed to almost come out. I am not claiming to be an aircondition technican, but it didn't look right.

All the rooms were supposed to have WiFi, but as our iPads and phone could not pick up any signal, except from "default" and only in the bathroom, we informed the staff at the reception. Their reply was basically that all other guests have it and they have it in the reception, so it must have been becuase I didn't type in the correct password. They did not understand that in order for me to type in the password, a signal must be recieved.

We got diffent answers to why we couldn't connect to their WiFi. First answer, I didn't try at the right time of the day. I could not get a recommendatioon on what time I should try. Second answer, tne internet does not work on Sundays. Clearly the lady in rhe reception was unaware that this was reported on both Friday and Saturday as well. But it showed they would say anything to dismiss us.

It was clear to us that they didn't care, and they had no intentions to fix it.

Only on day 2, after saying we wanted to leave, a technician, who appered to be a manager as well, finally came to our room and recognized that the room did not have a signal. He did try to fix it, but could not. Travellig with small children, we do enjoy internet access in the evening when the kids are asleep. And leaving them alone in the room to connect to their WiFi from the lobby, as suggested by the staff, is not an option for us.

The safe was broken.

Paying more than €300 per night, you do expect basics to work, but it doesn't. The room was dark and worn. And the hotel simply does not understand that you expect them to deliver what they promise. We suspect spaniards to pay a lot less for the same.

All in all, we the experience was far from expectations, and with the staff's lack of interest, we decided to check out earlier than originally planned. As we originally transferred from their other hotel and at that time given the option of checkig out or transferring to Porto Cristo, we decided to check out this time. To our big surprise, this was not an option anymore. They would only refund 50% although saying nothing about that previously. "it is the law", we were told. The employee we talked to, claimed to have never spoken to us previously. This check out policy was never presented in any of the e-mails we recieved from the hotel.

We insisted on talking to the director, as he was the one making the policies, we were told, but he refused to talk to us. It was as if he was hiding behind the staff.

We never got all our money back. They kept €300 for the last two days, but we left anyway. We did insist on the 50% refund to be paid to us in cash, as we would never trust the hotel to wire the money.

Having stayed at a lot of hotels over the years, this hotel does not deliver. It is far from the standard you would expect elsewhere. We do not recommend this hotel. Once they get paid, they stop caring.

Room Tip: Do not book room 101. At least, do not pay more than €100 for it, it does not have the functions you...
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  • Stayed: July 2012, traveled with family
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Thank Maja D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 22, 2012

Plus: really outstanding breakfasts; good diners; very close to first-class swimming beach; very friendly staff; does picnics.
Con: we had a small and dark room; the dining room is depressing (they do have a sea front restaurant)

Stayed: June 2012, traveled as a couple
Thank OxfordCorben
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 10, 2012

Like the previous reviewers we were probably on the same walking trip, and received the same welcome... i.e you cannot come in with walking boots and wet weather tops on.... we were instructed to remove these at the door and follow the cleaner into the laundry room where we were given our towelling slippers and our tops were hung up for us. We were now free to book in. Our room was large, clean and comfortable (and our bags had already been taken to the room) but our view was a disappointment - we were at the back of the hotel overlooking a building project. There is a large dining room but they didn't do dinner (?) - breakfast was served with some cooked dishes. This was extensive and tasty Overall, after the hype, our stay was somewhat disappointing.

Room Tip: The only rooms with a view of the Meditterranean are likely to be those at the front and on the top...
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  • Stayed: May 2012, traveled as a couple
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Thank KeithWhiteparish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Spa Porto Cristo

Address: Major 59, 17489 El Port de la Selva, Spain
Location: Spain > Catalonia > Province of Girona > Costa Brava > El Port de la Selva
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in El Port de la Selva
Price Range: $138 - $197 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Spa Porto Cristo 4*
Number of rooms: 49
Official Description (provided by the hotel):
The Hotel Spa Porto Cristo a four (4*) star property is a historic building, tastefully renovated preserving it's facade and many of it's distinctive mid-nineteenth century Empire-style elements. Less than a block away from the beach over the Mediterranean Sea, it offers 50 newly refurbished rooms packed with amenities such as free wi-fi, international TV channels, hot tubs for one or two people, AC and heating. The hotel has an elegant restaurant, a hospitality hall, a cozy reading room with sea views, meeting rooms, covered parking and more. Also available, are ideal spaces for meetings and events. ... more   less 
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Also Known As:
Porto Cristo Girona

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