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Reviews (248)
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All reviewshigh teaauckland citylong drivewayeye filletwest coast beachesbridal partymain buildingdeluxe roomcooked breakfastgrounds are beautifulan updatenew zealandlounge areaspa bathsquash courtcourse degustation menubush
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Reviewed July 7, 2012

This is a great location and good views. The room was large and adequately furnished, although dateted. Unfortunately we were the closet room to reception and the lounge area, even though we were one of only three rooms booked, so we got a lot of noise for reception.

The restraint was very disappointing, very over priced for what they served,vibe waitress told us not to order a couple of things of the menu as the chef did not cook them well. Wha we did order was still disappointing.

However the venu is in a lovely location.

Stayed: June 2012, traveled as a couple
1  Thank t2cs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 1, 2012

Had not ventured out this way before and very glad we did.
We were extremely impressed with the staff & services. Nice place to relax and get away from the noise of the city. Our room had an amazing view over the city lights. Dinner was exceptional, the deserts require a special mention!! The chef is a real credit to this place! Look forward to coming back here.!

Stayed: June 2012, traveled as a couple
Thank Ben A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 6, 2012

Thank you for your positive response.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 23, 2012

Sadly the Estate didn't live up to the stunning web pictures! From the outside the paint's peeling, it's tired and it's 70s glam is all but gone. Inside the receptionist was wonderfully helpful, the bar's been nicely done up, but there's no one there to serve drinks - and the beautiful view from the windows is dominated by the car park! The rooms have also been done up and are lovely with stunning views. But the pool was sad, cold and with no amenities - just a few broken director chairs. The outbuildings were terribly tired and shabby. As for the restaurant, it looked great, the staff were lovely and chatty, but it was terribly overpriced for the quality of the food you got, which was good, but not that good. Sadly there were no other meal optons, no bar snacks, no room service menu, nothing except a very expensive restaurant. The breakfasts were even worse, outrageously expensive for the extremely sad, lacking in choice buffet. Overall, the result was disappointing.

  • Stayed: February 2012, traveled as a couple
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5  Thank LASAuckland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AucklandsWaitakereEs, Manager at Heritage Collection Waitakere Estate, responded to this reviewResponded May 23, 2012

In response to your review, painting preparation and painting was being undertaken at Auckland’s Waitakere Estate on the “out-buildings” during the February / March period. Whilst the walls and pathways may have had a “peeling” look from scraping and water-blasting they are now all freshly painted.

It is difficult to satisfy all dining expectations as they vary from customer to customer however our marketing clearly advertises Auckland’s Waitakere Estate as a Boutique hotel. We believe this appeals to guests looking for a quiet retreat in a rainforest, hinting at a level of exclusivity. The menu prices are not out of line with other dining establishments of a similar standard around Auckland.

Our continental breakfast buffet has recently been extended to incorporate a selection of stewed fruit, fresh fruit, dried fruit, cereals, croissants, yoghurt, fruit juices and tea and coffees.

A breakfast menu is also available for guests wishing to have a cooked breakfast.

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Reviewed April 19, 2012

I can't say enough about this sensational gem, right on our very own doorstep! This is the first time in my life I've ever felt inclined to write a hotel review - we had such an amazing time here, I just had to! I haven't a clue what the negative posts on here are on about (I think maybe it's something they just do, post negative comments wherever they go lol!!) as our two night stay here was just divine. The air out there is just so pure, clean and pristine and the service we received is comparable to none, our every wish was granted, and then some!!! The food in the restaurant... Omgosh my mouth is starting to water just thinking of all the yummyness we got to enjoy! I will definitely be heading back again to revel in the sights and sounds of this unique beauty that brings a huge smile to my face every time I think of the gorgeousness of it all... Your very own private bush walk as well and stunning grounds and gardens, I could just go on and on!!! But instead, if you get the chance, do not pass go, do not stop in jail lol go strrraight to the Estate! :-)

Room Tip: All the hotel rooms have outstanding views and NB my rating for the 'fitness room' above is for the surrounding tracks lol!
  • Stayed: April 2012, traveled with family
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Thank Medadane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 10, 2012

Beautiful, small and very great for time away from it all. Good food and wine, fantastic views and privacy for all, great lounge to relax in, gentle walks on the edge, no light polution.

Room Tip: all rooms face the same way
  • Stayed: May 2011, traveled as a couple
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Thank david603
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AucklandsWaitakereEs, Manager at Heritage Collection Waitakere Estate, responded to this reviewResponded April 11, 2012

That's what we try to offer all of our customers. Thank you for your comments.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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