On 3rd of August, i stayed at Auckland's Waitakere Estate and paid $50 deposit credit card charge for the accommodation. The next day when we are able to check out, they slapped a bill of $130 on the front desk and demanded that we paid that as they claimed that we had an additional adult staying in the room.
We refuted the charges as it will not elaborated to us on the "third-person" charge. We... have stayed in many hotels all around the world and no such charges applies. Even so, they would have the courtesy to advise us prior to check-in so that we can make an informed decision not to stay in this place due to such policy.
Nevertheless, they altered the $50 credit card charge to $140 anyway. We have notified the bank and disputed the unauthorized charge. Please kindly look into this so that other tourists would not fall into the same predicament. It's such a shame for a beautiful country with great people.
- Official Description (provided by the hotel):
- Heritage Boutique Waitakere Estate is set in a stunning rainforest setting only 30 kilometres from Auckland City and the Airport. The property is a 21 room 4 star boutique hotel with restaurant and lounge bar facilities. The hotel's ridge top setting provides magnificent views of the surrounding rainforest and of Auckland City. There are extensive bush walking options on-site and in the surrounding Waitakere Ranges Heritage Park. The spectacular West Coast beaches are also neraby. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, Travelocity, Priceline, Booking.com, Agoda, TripOnline SA, Cancelon, Hotwire and HotelQuickly so you can book your Heritage Collection Waitakere Estate reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Auckland`s Waitakere Estate Hotel Waiatarua