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All reviews cape town breakfast and dinner menu is extensive attention to detail home away from home an awesome experience excellent service pool area personal touch near future an absolute pleasure business trip go the extra mile tyger valley a great place to stay feel welcome made us feel at home
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Reviewed December 12, 2018

What a lovely Team at Feathers Lodge Boutique Hotel. Rooms are stylish and practical. Lovely area to sit around the pool. Staff very friendly and helpful. The small conference venue is great for small groups with that extra personal touch.

Date of stay: November 2018
Thank LE1106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FeathersL, Manager at Feathers Lodge Boutique Hotel, responded to this reviewResponded December 13, 2018

Good Afternoon,

WOW!!!! Thank you for this Insightful review!!!!

I can't wait to share this Review with the rest of the Feathers Team.

You are correct, we have a Super Team at Feathers and it gives us great pleasure when we make our Guests stay memorable and valuable.

We are proud of our conference facilities, accommodation rooms with public spaces.

We do hope to welcome you back to Feathers in the near future.

Have a great evening and safe Festive Season.

Warm Feathers Regards
Maryka Potgieter

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 3, 2018

This BnB makes a serious effort to please it's guests and for me it really showed in the comfortable room, all conveniences provided including the warm welcome we received on arriving at about 9.30pm. The breakfast was creative and full and also served with a wide smile. This BnB is also very good value. Thanks for making my staff so enjoyable.

Date of stay: November 2018
Thank BrianS992
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FeathersL, Manager at Feathers Lodge Boutique Hotel, responded to this reviewResponded December 8, 2018

Good Evening Brian,

Thank you for taking the time to write this WONDERFUL review!!!

Feathers vision is to make Travel Light for our Guests and we trust that you have experienced it first hand.

We are pleased that you enjoyed your stay, breakfast and the friendly service as mentioned.

It will be our pleasure to welcome you back to Feathers in the near future.

Have a great evening and Festive Season.

Warm Feathers Regards
Maryka Potgieter

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 1, 2018 via mobile

Stayed in the Blue Crane room that is supposedly the premium room, but I felt disappointed with overall feel. Not worth the extra cost.

Shower rose leaking, light out above the bath. Fake candles of which one was not working.

Lacks a personal touch. Just another room

Date of stay: December 2018
Trip type: Traveled as a couple
Thank Curious28591605570
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aneen P, General Manager at Feathers Lodge Boutique Hotel, responded to this reviewResponded December 14, 2018

Good afternoon,

We value all feedback, positive or negative as this is the only way in which we can monitor and revise or offering, service levels effective communication in the team, effectiveness of systems all influencing our customer experience.

Our Blue Crane suite offers a Jacuzzi and bathroom with under-floor heating, fireplace for winter months, minibar and loads of space over and above the others rooms.

During the weekdays the room is occupied with corporate travellers and if the room is not sold, we upgrade our regular guests. This is always a big surprise and spoil for them.

During weekend, honeymoon couples and leisure clients mainly book. For the honeymoon couples we scatter red rose petals from the door to the Jacuzzi, and place a bottle of sparking wine in the room.

We apologise if your stay was for a special occasion and the room was not made up with all the extra touches.
It is of the utmost importants that the reservation team asks the right questions with the booking is made.

After your review I personally, together with our maintenance manager when through the suite ensuring your points were addressed and looking in detail if any other features needed attention.

We have also created a beautiful coffee counter on the one server with the pod machine displayed there, making more space on the work desk.
The electronic candles I have replaced with wax again. (the wax used to drip in the bath and that was the reason for the electronic ones) But there is nothing that creates better atmosphere such as with the real ones.

Thank you once again for your feedback.

If you are not aware we have won the 2018 Lilizela award for the best 4 star hotel in South Africa.
Part of the reason for the win is that we are extremely passionate about our little boutique hotel and strive to better in all areas of the business.

We wish you and your family a blessed Holiday season. And we look forward to welcoming you back soon.

Warm Feathers Regards
Aneen Saayman - General Manager

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Reviewed November 23, 2018 via mobile

An absolute pleasure checking in and staying at Feathers lodge. Staff, Werner in particular, made us feel extremely welcome. The room, food and the service has been exceptional. The team really go out of their way to ensure you stay is memorable. It's a quiet and quaint spot to recharge.

Date of stay: November 2018
Trip type: Traveled with family
Thank 306businessman247
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FeathersL, Manager at Feathers Lodge Boutique Hotel, responded to this reviewResponded November 24, 2018

Good Evening,

Thank you for your valuable and AMAZING review!!!

We are pleased that you felt welcomed when arriving at Feathers, we have a Fantastic Team that is extremely passionate about our Guests.

It is Fantastic to know that we made your stay memorable and that you felt at home.

It was a pleasure hosting you and can't wait for you to visit us again in the near future.

Have a great evening

Warm Feathers Regards
Maryka Potgieter

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Reviewed November 21, 2018

It was such a great place to stay, great and friendly staff and we received the best services ever during our stay. The breakfast and dinner set up was also very exceptional and delicious. I will definitely go back in the near future. Thank you

Date of stay: November 2018
Trip type: Traveled on business
Review collected in partnership with this hotel
Thank Wanderer26298921975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FeathersL, Manager at Feathers Lodge Boutique Hotel, responded to this reviewResponded November 24, 2018

Good Evening,

Thank you for this FANTASTIC review!!!

I can't wait to share this great review with the rest of the Feathers Team!!!

Feathers vision is to make 'Travel Light' and we are glad that we managed to make your stay memorable and that we offered you the best Guest service.

Looking forward to your next visit.

Have a great evening

Warm Feathers Regards
Maryka Potgieter

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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