I failed to get through on the phone and after several attempts gave up and booked thro Last Minute. When we arrived, it was Bedlam - a wedding, a party and the place was packed. Imagine how annoying it was when another guest checked in on a dinner/bed/breakfast package costing LESS than our room only! If only they'd answered the phone. Very frustrated. Then we were told that we'd only get dinner 'right now!' (about 7.15) . So in we went expecting nothing but ragged service and sub-standard food. Wrong. The lady running the restaurant (Cherie) was a total professional. She could see we'd been bounced in and offered a complimentary drink - a simple thing but it told us the staff cared. The waitress (Poola) was great and given the pressure the kitchen was under, the food was very good. Sensing our disappointment re breakfast, the management simply upgraded our package and we had a very good breakfast. One minus mark was £18 for a malt whisky - no, not the bottle. Take note Mercure, without the staff you just have a building and so keep up whatever training programme you have - it is obviously working.
- Official Description (provided by the hotel):
- Surrounded by beautiful countryside amid 17 acres of its own grounds and woodland, this lovely country house was originally built as a shooting lodge to the Brandon Manor House. Mercure Brandon Hall Hotel & Spa offers 120 spacious bedrooms, stylishly decorated and furnished with all modern amenities. Whilst staying at the hotel guests will be able to use the state of the art gymnasium and 18 meters swimming pool FREE of charge. ... more less
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- Also Known As:
- Mercure Coventry Brandon Hall Hotel Brandon
- Accor Brandon Hall Coventry