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“Avoid pure and simple”

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Mercure Rouen Val De Reuil
Ranked #2 of 5 Hotels in Val de Reuil
GreenLeadersSilver level
Reviewed April 6, 2014

This is an old Mercure that has not been updated. The rooms are echo chambers and the layout is akward and outdated. The food is not great and the service seems to be consistently poor from the front desk, resto and bar. The next day, more of the same with new people. It has been a while since I have come across such disrespect for the client across the board. The one person who seemed to have a better attitude (the night person of the front desk) said that the location filled the hotel anyway because it is just off the autoroute... You are better off staying just about anywhere else in the region.

Room Tip: All of the rooms are noisy ... Avoid, pure and simple
  • Stayed: March 2014, traveled on business
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Thank Gpy14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H1251-GM, Ass Direction at Mercure Rouen Val De Reuil, responded to this reviewResponded April 8, 2014

Sir,

In responding to our survey, you took the time to give us your opinion about your stay in our hotel, and we thank you.

We are sorry that the delivery was not up to your expectations, and please accept our most sincere apologies.

Be assured that corrective measures are already implemented to ensure a level of quality meet your expectations, and regain your confidence in a future stay.

In the meantime, please accept, Sir, the assurances of our best feelings.

cordially

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (371)
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75 - 81 of 371 reviews

Reviewed March 12, 2014

Just an overnight stay en route to Calais, but perfect location, just off the autoroute and easy to find, with three restaurants right on its doorstep. The hotel is clean, quiet, well appointed ( we opted for the premier room which is well worth the extra) and the staff were friendly.
We did not take breakfast, but pleased overall with everything, will definitely use again and recommend.

Stayed: March 2014, traveled as a couple
Thank TarnMark81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H1251-GM, ASS DIRECTION at Mercure Rouen Val De Reuil, responded to this reviewResponded March 17, 2014
Google Translation

Madame, Monsieur,

Toute l'équipe et moi meme, nous vous remercions d'avoir choisi notre hotel lors de votre dernier passage dans notre région, et nous sommes ravis que notre prestation aie été à la hauteur de vos attentes.
C'est avec grand plaisir que nous vous accueillerons à nouveau lors de votre prochaine venue en Normandie
Cordialement

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Reviewed January 13, 2014

We have stayed here on several occasions whilst travelling from the channel ports to/from Southern France. this hotel is about 25-30 mins from the centre of Rouen, right next to the toll booths on the A13 but even so the hotel seems quiet and peaceful.
The restaurant is shut at weekends as this is predominantly a hotel that provides rooms to the local business park so during the weekends and holidays you can often get a good rate and we stayed and got breakfast included for only a few euros extra on a quiet night over New Year.
Rooms are modern, large comfortable beds and tea/coffee/kettle to welcome 'Les Anglais'
Secure car park and friendly staff who are on duty all night means even arrivals late at night are easy and welcoming.
Breakfast is buffet style with lots of choice and good pastries and bread, cereals, juices, hams, cheese and boiled eggs.
Only criticism was that the room was rather too warm and the aircon seemed to be insistent we wanted to be hot as it was January and cold outside.
Ok - maybe not a hotel destination in it's own right but welcomimg and good location when travelling.
If you do stay at a weekend there are several chain restaurants in walking distance including Del Arte (Pizza/Pasts) , Buffalo Grill , Pataterie and a Mcdonalds to cater for most tastes and budgets so dont worry about comments about the restaurant being closed on some reviews...

  • Stayed: January 2014, traveled as a couple
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Thank Kevs_and_Deirdre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H1251-GM, ass direction at Mercure Rouen Val De Reuil, responded to this reviewResponded February 18, 2014

Dear

Thank you for taking the time to give us your opinion about your stay in our hotel.

My team and I are very grateful for your remarks, they encourage us to maintain our efforts so that the services we bring you best meet your expectations.

Waiting to welcome you soon in one of the hotels of the Mercure network, please accept, Madam, Sir, the best expression of our feelings.

Regards

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Reviewed November 22, 2013

Stayed many times on our way to southern Spain. Its o.k, nothing to shout about and this time was the first time we had our evening meal there and we were very pleased with it and very reasonable, we usually go to the Buffalo grill across the road. Breakfast is rubbish but, it has improved somewhat since our last trip. We would stay again, not one to go our of your way for but just o.k.

  • Stayed: October 2013, traveled as a couple
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Thank UkCsc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H1251-GM, Responsable relations clients at Mercure Rouen Val De Reuil, responded to this reviewResponded November 24, 2013

Dear

Thank you for taking the time to give us your opinion about your stay in our hotel.

My team and I are very grateful for your remarks, they encourage us to maintain our efforts so that the services we bring you best meet your expectations.

Waiting to welcome you soon in one of the hotels of the Mercure network, please accept, Madam, Sir, the best expression of our feelings.

Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 1, 2013

  • Stayed: September 2013, traveled as a couple
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Review collected in partnership with Accorhotels.com
Thank Twohappysouls
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
H1251-GM, Responsable relations clients at Mercure Rouen Val De Reuil, responded to this reviewResponded November 18, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed September 5, 2013

  • Stayed: September 2013, traveled with family
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Review collected in partnership with Accorhotels.com
Thank ceb2011
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
H1251-GM, Responsable relations clients at Mercure Rouen Val De Reuil, responded to this reviewResponded November 18, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed September 2, 2013

Arrived late in the evening after a long drive. There was ample parking and it was secure. Receptionist was very welcoming and check in very efficient. We booked a family room which was large, very clean and as an added bonus had tea making facilities :). We all had a good nights sleep. Breakfast was very good and there was a good variety of food to be had which stood us in good stead for a twelve hour drive to Orthez. Good hotel for a stopover, will most definitely stay again.

  • Stayed: August 2013, traveled with family
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Thank AliMc6810
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H1251-GM, Responsable relations clients at Mercure Rouen Val De Reuil, responded to this reviewResponded November 18, 2013

Dear

Thank you for taking the time to give us your opinion about your stay in our hotel.

My team and I are very grateful for your remarks, they encourage us to maintain our efforts so that the services we bring you best meet your expectations.

Waiting to welcome you soon in one of the hotels of the Mercure network, please accept, Madam, Sir, the best expression of our feelings.

Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Rouen Val De Reuil

Address: 7 Voie des Clouets, 27100 Val de Reuil, France
Location: France > Normandy > Haute-Normandie > Eure > Val de Reuil
Amenities:
Business Center with Internet Access Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Val de Reuil
Price Range: $89 - $160 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Rouen Val De Reuil 4*
Number of rooms: 70
Official Description (provided by the hotel):
Close to the Val de Reuil industrial area, as well as Incarville and the Foret de Bord, this hotel offers 58 rooms including 2 for guests with limited mobility. Very comfortable rooms with bathroom, satellite TV and direct dial phone. ... more   less 
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