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“Lacking the attention to detail for a 4-star hotel” 3 of 5 bubbles
Review of Naturhotel Waldklause

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Naturhotel Waldklause
Ranked #2 of 9 Hotels in Langenfeld
Certificate of Excellence
GreenLeadersPlatinum level
Kawasaki, Japan
Level Contributor
84 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Lacking the attention to detail for a 4-star hotel”
3 of 5 bubbles Reviewed January 18, 2014

We spent 4 nights at the Waldklause over New Year's, which is why we had wanted it to be a unique experience. Overall we enjoyed our stay, but to be honest, I would have expected more from a hotel with a 4-star rating and in this price class.
It was mainly the lack of attention to detail that didn't really live up to our expectations.

It started with the welcome we received, which I felt was a bit frosty, especially after the fabulous experience I had made in the past in Austrian hotels. Upon arrival, we didn't really know where we could leave our car, so for the time being I parked it in a vacant parking space outside, while the whole family waited in the car and I walked up to the reception. I asked where we could park the car, so that we could all unload our luggage and come up reception for check-in. The staff, however, insisted that I first fetch everyone in order to fill in the check-in form, adding that 'we could worry about the car and the luggage later'. This didn't seem very customer-friendly to me.

Throughout our stay, there were other details that we were not all that happy with:
- There are two towels for the spa area in the room. After using one, this was not replaced.
- On the day following our arrival, we went out after breakfast, hanging the usual card ('please make up our room') on the door knob, and didn't return until early afternoon, only to find that one of our rooms still hadn't been cleaned. A complaint prompted a promise that it would be taken care of immediately, but we had to spend another 90 minutes or so in the lobby, waiting for it to be done.
- My parents left the balcony door open before they went out. Several hours later, when they returned, they found the room made up, but the balcony door still open (with outside temperatures well below freezing!). It took them several hours to get the room temperatures back up to an acceptable level.
- When inquiring at reception about the start of the aperitif before the New Year's gala dinner, we were given a wrong time - half an hour later than it actually started...
- The service in the dining room seemed to lack co-ordination most of the time, leading to the same questions being asked by two different members of staff, and to a very long wait on one evening.
- A waiter asking us to take two champagne glasses directly out of his hand when serving us, seemingly out of his own convenience and so that he wouldn't have to put down whatever he's holding in his other hand, is not the way I would like to be served in an establishment of this category!

On the positive side, the food was undoubtedly excellent, and the selection of bread at the breakfast buffet was the best I had ever seen. Also the wooden architecture makes the hotel a very cosy place, inviting to relax.

Still, all things considered, I felt it was too much average for its class and for the price we paid.

  • Stayed December 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank RWietlisbach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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411 reviews from our community

Traveler rating
    378
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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Bournemouth, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed January 14, 2014

I stayed here just before Christmas 2013, and I must say it is the best hotel I have stayed in, ever. Everything screams quality, the finest details are taken care of supremely.

The barman mixes a truly superb white Russian and the Zypfer is always perfectly poured.

We'll be back :)

  • Stayed December 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Hugh_frater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, NV
Level Contributor
102 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
5 of 5 bubbles Reviewed December 14, 2013

Truly one of the most wonderful places we've ever stayed. An endless trip from the West Coast via Chicago, Zurich and a train from Zurich to Otztal, where we were met at night at the train station by a friendly driver who navigated up through the valley to the Naturhotel Waldklause. What a warm welcome! The front desk staff quickly registered us and escorted us to our suite, explaining how everything worked and made sure we made it to the dining room before they closed for the evening The dining room is arguably the best that I have had the pleasure to experience in a hotel of its size. The food was fresh, organic, beautifully presented and tasted as good - or better - as what I've experienced in top restaurants here in the States. Hats off to Herr Fink and the kitchen! More than enough wonderful food and drink. The in-room faucet of spring water was a lovely touch.The hotel spa and relaxation areas were immaculate, soothing and relaxing - and of course the short walk over to the Aqua Dome allowed for a spa and pool experience on a larger, almost theme park scale as opposed to the lovely intimate setting of the Waldklause. Nice that admission is complimentary to all guests of the Naturhotel. The setting for the hotel is beautiful. The Auer family take great pride in their establishment. Several times Frau Auer stopped and chatted with us to ask how we were enjoying our stay and if there was anything they could do for us. All of the staff - the wait staff in the dining room, the housekeeping staff, Martin at the bar, Lisa and the others at the front desk - were warm, friendly and helpful. I believe we were the only native English speaking guests on our visit, yet they printed a menu in English for us every evening. We want to plan our next trip soon - it's a long way from the West Coast, but worth it.

  • Stayed November 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank MEGATRAVELER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed September 24, 2013

Wonderful destination for relaxing and enjoying delicious high quality food. All parts of the hotel were of high quality and very well maintained. Access to the Aqua Dome is a real treat! Hotel spa area was wonderful. Tons of hiking trails right near by. I hope to visit again in the future!

  • Stayed September 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Beth R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flims, Switzerland
Level Contributor
204 reviews
200 hotel reviews
common_n_hotel_reviews_1bd8 221 helpful votes
4 of 5 bubbles Reviewed September 6, 2013

The location is next to the sport facilities and camping. Partly in the forest. It's in walking distance to the village and to the Aqua Dome Therme. It's not a very romantic setting. Everything is of good quality, clean and confortable. Some of the staff is very friendly, some not. The staff at the reception is very good. The bar is at the entrance and a important part, but the staff there doesn't represent the hotel very well. Parking is free. We were second time in the hotel. Overall, the hotel is not top notch but a model of innovation and nice to explore..

  • Stayed September 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank hotbath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lucerne, Switzerland
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed March 21, 2013

I had a 4 day getaway by myself in this most restful and beautiful hotel. From my first encounter with the young man at the reception to the wait staff and even chatting with the owners to my departure, I had a seamless experience of professionalism, friendliness, and an interested helpfulness. Everything was perfect. There's nothing more to say. Please don't go here so I'll always be able to get a reservation! :)

  • Stayed March 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ninagoesplaces
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Israel
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed September 19, 2012

we stayed for 2 nights on Sep 2012 , the hotel has great atmosphere , the food is amazing (dinner is like high quality restaurant) the hotel has nice spa area including sauna and pool
the room are very nice decorated with view.
the hotel rate included full board and entrance to Aqua dome (2 min walk)
the area around is very beautiful
The staff is very friendly .we spent great holidy at this hotel.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RK50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Naturhotel Waldklause

Property: Naturhotel Waldklause
Address: Unterlaengenfeld 190, Langenfeld 6444, Austria
Phone Number:
Location: Austria > Austrian Alps > Tirol > Langenfeld
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Langenfeld
#1 Spa Hotel in Langenfeld
#2 Romantic Hotel in Langenfeld
#2 Luxury Hotel in Langenfeld
#2 Family Hotel in Langenfeld
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Naturhotel Waldklause 4*
Number of rooms: 48
Official Description (provided by the hotel):
When a hotel is voted “Europe’s most beautiful environmentally-friendly hotel” for the third year in a row by an expert jury of the German travel magazine “Geo Saison”, it must be something special. And it is: the Waldklause! ... more   less 
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Also Known As:
Naturhotel Waldklause Langenfeld
Naturhotel Waldklause Austria/Langenfeld

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