I rarely write reviews unless I've had a really good experience or a really bad one - Unfortunately, this falls in the later! I arrived very late (2am) due to flight problems so I was very tired and maybe a little short tempered. However, the hotel was closed and I had to call a number on the door. The receptionist told me she did not speak english (which I later found she did!) and she was at home. After a lengthy broken english conversation, she appeared from within! Again after a heated conversation, I was turned away - At 2am, in a strange place and not speaking the local language!! I managed to find a hotel on the Swiss side who were very helpful but at more than twice the price! The next morning I return to Socrate to complain to the manager only to find the same receptionist at the desk! Apparently, no management were available. Another receptionist then came out who was much more helpful and accommodation. She offered me a double room instead of the single I had book (having said that, I had already been informed that there were no more single rooms available) but no other compensation (apparently an apology was sufficient!).
So to the hotel: The rooms are ok - Reasonably clean but basic. There is no a/c, no english channels on the TV, the bed is very hard and the shower cubicle tiny! But the view over the lake (if you get a room with a view) is superb!! Also, you need to be back by 12am-1am to avoid being locked out....
Breakfast (if you can call is breakfast) is about the worst I've seen in a hotel - Very little choice, of poor quality and on my last day only half the breakfast was put out because "it's not possible to put all the breakfast out for only one room!!!
The two stars I've given it are for the good value for money at the price I paid and the situation right on the Swiss border.
- Official Description (provided by the hotel):
- : Hotel Socrate is located on the Italian / Swiss border of Lavena Ponte Tresa on Lake Lugano.The location is unique, it takes a few dozen steps on the beautiful promenade of the lake to cross the border and go shopping in Lavena Ponte Tresa and reach one of the many bars and cafes of the town.L 'Hotel consists of 17 double rooms, 4 triple rooms and 3 single rooms.From most of the rooms, you can enjoy the relaxing view of the lake. A view of effect that will allow you to admire the sunrise from the Swiss mountains.The restaurant Hotel Socrate is composed of two rooms .The outer room , a veranda , where you can enjoy a relaxing view of Lake Lugano, is used only in the summer and has a capacity of about 150 seats.The indoor dining room has been obtained from the restoration of an ancient grotto , the architect has chosen to maintain the original appearance , large arches , exposed brick , a location of romantic tones . the Menu The fish, always fresh , is definitely our specialty, in fact, our grilled Mediterranean dishes served directly on the grill are one of the most popular dishes and appreciated by our customers.The showcase of the fish is always very well stocked and we give the opportunity to the customer to choose directly between sea bream , sea bass , turbot , lobster , crab and so on.The meats are carefully selected by our chef , the cuts allow us to serve abundant mixed grilled fillets , accompanied by sauces (i.e. the famous truffle cream).The pizzas: we have more than 40 varieties of pizzas that are baked in our wood-burning oven. ... more less
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