Booked this apartment for a family wedding in a local village.Sergio was so kind and helpful before our stay making sure we had all the information we needed.lovely, comfortable apartment with beautiful panoramic views or mountains and the sea from the rooftop terrace. All amenities and clean bedding we could need.surrounding areas of the apartment were clean and well tended to all boasting a beautiful swimming pool and sunbed area.we had a lovely relaxing time at the apartment and hope to visit again soon.Thank you very much Sergio for quick response to my queries and also the added extra without cost of early check in on arrival and late check out on leaving just to accommodate with our flight times.Brilliant 4 day break.
We have stayed at this complex in various other apartments for the last four years. We love the area, bars and the complex but sadly our usual apartment was not available for our dates so we foolishly booked this one. I was a little worried as there were no reviews but decided to take a gamble, wish I listened to my instinct.
We arrived very late and were greeted by a lady who 'cleans' that apartment. She spoke no English so it made things very difficult. We were eventually shown to the apartment and instantly shocked as there were security cameras inside, we very quickly closed them off. Next we noticed how dirty the apartment was, my daughters feet were black within a few minutes of walking barefoot.. The dust and dirt everywhere must have been accumulating for years, under the sofa bed, the tv cabinet, the table, beds etc were shocking. I made the owner aware of this during our stay but he didn't seem concerned.
There were a whole host of items that were broken, the washing machine soap drawer, the fridge freezer was barely cold, the microwave was filthy. The bedding was old, musty and stained. The pillows were the most uncomfortable and flat pillows that I have ever seen. The duvet covers were very old, bobbled and degrained which made sleeping very uncomfortable. The sofa bed was very old, uncomfortable, noisy and dirty? There were so many items damaged on the terrace too, including the parasol base, the lights, the sofa was ripped, the bbq must be 10 years old and a very cheap model which was wobbly and dangerous. The furniture on the balcony must have been retrieved from a skip or has been handed down, there is no other way to describe it, we never even sat on it. One of the clothes Aires was broken. There were no English channels on the tv, as advertised. The wifi worked when it wanted to which was very difficult when there were no TVs channels and a two year old in toe.
To add insult to injury, the owner has been successful in extorting even more money from us by falsely accusing us of damaging the clothes airer and stealing the tv remote!! The remote would be useless to me and the clothes airer was already damaged, hence there being two at the apartment.
I have never written a bad review in my life but, this cannot be allowed to happen to another innocent family.
Save your money and your hard earned holiday and book a different apartment.
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