First time to Sibu, checked through the web, found Kingwood Hotel, As we are nature lover, chose the River view on high floor. Check-in at 12.20noon, Receptionist told us to wait till 2.00pm. During check-in , Receptionist told us would send breakfast vouchers to our room but they never did !! Room 1131 is spacious, clean and comfortable with free wifi connection. Went down to the Floor 2 ,the direction of hotel Business Centre.,which is printed on the key card to do some printing, but the staff there told me to go use it at the Lobby. Went down to the Lobby, Front counter staff told me their Business Centre is not good to use. They sent me up again to Floor 2.!! We asked for extra coffee/tea , Housekeeping told us we are only entitle to one serving in the room !!! We loved the River view, it was lovely ,tried to snap some pictures but the windows seem never been cleaned, dirty marks all over, not a great view for our camera!!!. The water cistern/toilet is leaking.The next morning , went down for breakfast, asked at the front desk for our breakfast vouchers, the lady at the desk did not seem too pleased to attend to us !! Breakast served not to our expectation, the juices are diluted , coffee are cold. Tables were not set up for guest use at all !!!
Check out was slow , cashier seem more concerned talking to her colleague instead of attending to the guest waiting infront. Certainly some room for improvement in guest and housekeeping services !!!! It is a nice hotel with great location to all nearby touristic spots ,eateries and shopping malls for tourists !!!
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