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“Unfriendly service”

Hotel Berghof Apelern
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Hotel Berghof Apelern
Ranked #2 of 2 Hotels in Apelern
Mitterbach, Austria
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Unfriendly service”
Reviewed March 20, 2013

The place itself is average. We were there for CeBIT, so we got triple prices but the guy at the reception who also does everything else was still very-very unfriendly. It's like you are there for him, not the other way around. Until you "behave" everything is fine. But as soon as you don't like something or need something extra or other then he thinks it's normal, he flips out and gets unfriendly. My boss had a fight with him at breakfast, because the ham & eggs were nearly out, only a third portion was left, that also dry and cold, so he asked for more. He refused to bring more until they ate all the dry and cold rest of it... And we had a few more stories like this.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Marton S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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26 reviews from our community

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    11
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Tilburg, The Netherlands
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 20, 2011

We got ripped off as our creditcard got charged for an extra €150 for apparent smoking in the room (we both are non-smokers). I reported this to the police and my bank
So conduct your business strictly in cash and you'll be fine

  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank muntmeester H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel Berghof Apelern

Property: Hotel Berghof Apelern
Address: Auf der Mede 14, 31552 Apelern, Hesse, Germany
Location: Germany > Hesse > Apelern
Amenities:
Bar / Lounge Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 2 Hotels in Apelern
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Berghof Apelern 3.5*
Number of rooms: 20
Reservation Options:
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Also Known As:
Hotel Berghof Apelern Germany

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