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“messed up booking”
Review of Haus Waldeck

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Haus Waldeck
Ranked #7 of 7 Hotels in Balderschwang
Reviewed September 17, 2012

we booked an appartment for 1 week, 11-18 August 2012.
The booking was done via e-mail. We sent a confirmation in November 2011.
Unfortunately, upon our arrival the owner informed us that she must have made a mistake in the booking and that there was no appartment available for us.
As mistakes can happen, we could have lived with this if help had been offered to find a solution. Instead, she just told us 'I am sure you will find something else'. It was saturday night, 7pm and we just made a 800 km trip...
After we made a complaint at the toursit office, she was asked for an explanation. Her answer was short and simple: mistakes do happen and we should have called 1 week in advance to make sure our booking was ok...

  • Stayed: August 2012, traveled with family
    • Value
    • Service
6  Thank katl t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Haus Waldeck

Address: 87538 Balderschwang, 87538 Balderschwang, Bavaria, Germany
Location: Germany > Bavaria > Swabia > Balderschwang
Hotel Style:
Ranked #7 of 7 Hotels in Balderschwang
Number of rooms: 3

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