We stayed at Hostellerie du Roques for 3 nights on our visit to the Bordeaux wine region. The employee at the reception desk that did our check-in was friendly and helpful and our room was spacious and clean. The bathroom was a little bit disappointing. We could only stand in the bathtub while showering. There was no wall-mount for the shower head, so we ended up just holding it while showering. Without any form of shower screen it became a water ballet everytime one of us used the shower. I find that a bit of a pity for a €100/night hotelroom.
The room was very warm during the nights. The walls are thick, but not enough to keep the heat out during summer. A stand fan was provided, but some form of airconditioning would have been nice.
The restaurant, however, was just terrible. While the food we ordered was "ok" although a tad overpriced for what we got. Evening staff was not. They answered our "Parlez-vous anglais?" with a simple "Non". And that was the end of it. Coming from the Netherlands, where restaurant and hotel staff will very often be able to speak 4 languages, I was amazed at the unwillingness of restaurant staff to help us. I really don't expect a long conversation or perfect English sentences, but in my opinion a simple "yes/no/please" and a basic understanding of the menu and different dishes isn't too much too ask. Restaurant staff looked and acted unfriendly and uninterested to both foreign and French guests. If I were restaurant manager there, they would be looking for another job real soon.
We ate in St. Emilion the rest of the nights, which was excellent
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- Also Known As:
- Logis Hostellerie Du Chateau De Roques Hotel Puisseguin