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“Good campsite but reception a little frosty......”

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Camping International du Lac d'Annecy
Reviewed August 18, 2013

We booked two pitches at the same time in April to stay here in August.
I had many email conversations with the campsite before we arrived and actually changed our pitches from being without electricity to being with electricity. So in my opinion as someone who had worked in customer service it would seem quite clear that the bookings where for a party who wanted to be next to each other.
However, when we arrived we were put 3 pitches apart - when i asked for us to be placed together the lady said no we didn't request it on our booking. At the time i couldn't argue any different, however after looking at my emails - yes although i did not specifically say i want two pitches together, i had emailed many times about our booking for them to see we were the same family so should have placed us together. (i may add that i booked 3 other campsites exactly the same information and we were placed together!)
Just a bit of common sense - as i know you will probably reply back saying i didn't ask for pitches together.
Also the pitch next to us could have been used as the 3 nights we were there, it had 3 different inhabitants???? The people on the first night had been told to move from our pitch to the one next door - why not ask them to move to 3 pitches further down, they only had a small quercha pop up tent so not a big issue - just making a point!!
Anyway onto the campsite.
Pitches were okay - not that big but exactly as advertised.
Swimming pool was great and pool was very warm. Slides were good fun.
Sanitaires - very good - showers were a little weak but i haven't a problem with that.
Campsite was clean and tidy.
But one warning if you want a site near the beach of Saint Jorioz or Duingt - then book somewhere else, it is about a 30-40 minute walk to Saint Jorioz beach and 20-30 minutes to Duingt. We had small children so it did take a bit longer.
Saint Jorioz beach is a paid beach with good facilities - and is very clean. With sand for the kids and is worth paying for.
Duingt beach is a grassed area next to the lake road, it was smaller and quieter - toilets weren't great but i would use this area again. No sand for kids but my two didn't miss it.

  • Stayed: August 2013, traveled with family
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1  Thank minilouise75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed August 7, 2013

I can't agree more with the previous review. Its seems to be the way to handle problems for the "manager" as we were told we could leave immediately if we were not happy with our pitch. I booked a premium pitch months ago @ 44.40 euro per night. When we arrived, again asked to pay in full and given our token for our once a day ten minute shower each! When we were taken to the pitch it was on the other side of the cycle path, not even on the campsite, no security, anyone cycling by could take what they wanted. And if you had children with you then you would be playing with death everytime you try to cross the path to the main campsite. I was not happy and returned to reception, the manager said she could not change us and if we were not happy then we could leave!! What a terrible attitude to have with customers. I requested my money back as it was not a pitch I booked but she would not return my deposit of 72.00 euro. The argument continued for about 15 minutes at reception with other guests checking in, not the situation I like to find myself in while on holidays or any other time, but there is only one way to deal with a bully and that is to stand your ground!! YES A BULLY!! She finally said we could be moved and the other pitch was acceptable, why the hell could she not have done this when I asked at the start. What is this persons problem!! I would take care when booking here for several reasons, SECURITY -NON EXISTENT, DANGER FOR CHILDREN ON OTHER SIDE OF CYCLE PATH, MANAGERS ATTITUDE, NO SHOP ON SITE FOR BASICS> Really four stars I think not, I would'nt give it one!! Annecy is beautiful but I will not be returning.

  • Stayed: August 2013, traveled as a couple
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4  Thank 247HappyCamper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CampinglacAnnecy, Responsable relations clients at Camping International du Lac d'Annecy, responded to this reviewResponded August 12, 2013

Dear Madam Moore,

We thank you for your comment and your visit.
First you have NEVER booked a premium pitch and the REAL prices are written on our website www.camping-lac-annecy.com & on different guides. Second when you arrived the 14 th july at 9.00 pm we were fully booked and we could'nt switched you from your pitch, we came to you on the 15 th and we switched you to another pitch (THE ONE YOU WANTED). You have a strange behaviour as you left the campsite by telling us it was Great holidays ????
Anyway, the cycle path is crossing our campsite and if you don't like it we can't change the physionomy of the campsite but do you think bicycles are dangerous for your children ?

We are sorry to have switched you to the pitched your wanted & finally discover that you were still unsatisfy.

We thank you for your visit.
The Campsite Management

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Reviewed August 5, 2013

Our second visit to Lake Annecy. Previously camped at Camping Europa next door. What a difference! Booked early this year at Camping International and requested quiet pitch as we are a party of over 60's.. When we arrived we were asked to pay in full before even seeing our site. When we were taken to our pitch we found ourselves positioned immediately adjacent to the swimming pool, restaurant/bar and sanitaire. We returned to reception and asked if there was an alternative. Unfortunately the campsite was full so this was not possible. When I asked why it was not made clear when we booked that we would be in such a position, the manageress simply said if we were not happy, then we could leave. Not a very customer friendly attitude to say the least.

However this site has earned 4 stars I do not know.

There is only one sanitaire, which although clean and tidy, is not sufficient for the size of the campsite. The sanitaire was closed for cleaning twice a day at peak times - between 8 and 9 in the morning and 7 to 8 in the evening.

There were very few waterpoints.

Security was non-existent. We never saw security staff patrolling the campsite during the night. Due to the layout of the campsite, with pitches on both sides of the cycle path, the gates were never locked, therefore anyone at all could come and go as they pleased.

Our pitch was very cramped. We have a large trailer tent and when that was erected, there was only just enough space for our car (not a particularly big one!), table and chairs, camp kitchen and bbq. No space for relaxing, without looking directly into the toilets.

Because of the layout of the campsite (ie. one sanitaire and very few waterpoints) other campers were taking shortcuts through our pitch constantly to access these facilities.

Annecy is a beautiful area and we did not let this spoil our holiday, but I would certainly not recommend this site to anyone.

  • Stayed: August 2013, traveled with friends
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1  Thank Jean T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CampinglacAnnecy, Responsable relations clients at Camping International du Lac d'Annecy, responded to this reviewResponded August 12, 2013

Dear Customers Stone,

We thank you for your visite & we hear your claims.
When you arrived and said that finally there was only one pitch unstead of 2 booked we were surprised not to hear it earlier. When you book a pitch in the middle of july yu understand that there not that many possibilities to be on a quiet pitch unless we put nobody else in the campsite. So that you would be in a quiet place.
We understand your desapointement but if you stayed in june we would have found a quiet pitch for you.
Family Stone, all the size of our piches are clearly written on our website, if you wanted more space you could choose a premium pitch while booking on our website.

We thank you for your visit
The Campsite Management

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Reviewed October 8, 2017
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Room Tip: is een camping
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  • Stayed: August 2017, traveled with family
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Thank 952gerardk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 21, 2017
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Stayed: September 2017, traveled as a couple
Review collected in partnership with this hotel
Thank cbossu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CampinglacAnnecy, Gérant at Camping International du Lac d'Annecy, responded to this reviewResponded September 22, 2017
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Reviewed September 16, 2017
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Stayed: August 2017, traveled with family
Review collected in partnership with this hotel
Thank BYMT35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CampinglacAnnecy, Gérant at Camping International du Lac d'Annecy, responded to this reviewResponded September 18, 2017
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Reviewed September 14, 2017
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Room Tip: De chalets luxe en netjes
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Stayed: August 2017, traveled with family
Review collected in partnership with this hotel
Thank Bastiaan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CampinglacAnnecy, Gérant at Camping International du Lac d'Annecy, responded to this reviewResponded September 18, 2017

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Additional Information about Camping International du Lac d'Annecy

Address: 1184 Route d Albertville, 74410 Saint-Jorioz, France
Location: France > Auvergne-Rhone-Alpes > Haute-Savoie > Saint-Jorioz
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 Specialty Lodging in Saint-Jorioz
Number of rooms: 163

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