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“Pool/leisure/bar staff gr8!Lodges tired and need updating.Food/Bar/Spa; overpriced decided not to partake.”

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Cameron House Lodges
Certificate of Excellence
Reviewed June 1, 2013

The pool/leisure/bar staff all very helpful but lodges needed updating as tired and worn.No barbecue facilities and paint very worn.Weeds coming through patio outside leisure club.Staff great but corporation not spending maintenance money obviously?!Inflexible check out time a joke?

  • Stayed: May 2013
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3  Thank Mazzamoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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218 - 224 of 357 reviews

Reviewed May 12, 2013

We arrived 3 hours before the designated check in time, but getting there was a bit of a trek:
Four hours on a train to Glasgow Central station; 20 minutes walk from Glasgow Central to Glasgow Queen Street station; another 40 minute train ride to Balloch station and then a £5 taxi to Cameron House Luxury Lodges!

Check in time seems to be quite strict at the Lodges, so with 3 hours to kill we sauntered across the lawn to the loch where we watched the seaplane take off and land 3 times in succession. After that it was onto Cameron House Hotel for nice bowl of soup in the bar that overlooks the lake. It was a cold autumnal afternoon.

Half an hour before checkin we sauntered back to the check in building (5 minutes walk from the hotel). The paper work was filled in, £200 deposit was taken (your electricity charge will be taken from this), lodge keys were handed over and we were driven by hotel car to our lodge some 5 minutes away. By this time the only thing missing was the grocery shopping that I ordered via my usual online supermarket store (it turned up an hour later).

Lodge 24 is not next to the lake, its one of the last set of lodges going up a slope. One should really be able to see the lake in full from that position but the mature trees prevent this. Even so there is a view, that of another 3 lodges below you and a hint of partial lake view. The lodges near the lake have a thoroughfare infront of them and this thoroughfare is busy with people traffic and vehicular traffic going between Cameron House and The Boathouse Restaurant/Marina.

Lodge 24 has 2 bedrooms (1 twin and 1 double) both ensuite and it can genuinely sleep 6 people. The bedrooms are on the lower ground floor whilst the lodge is accessed from the upper floor. On the upper floor is the open plan kitchen, dining room and living room area plus a balcony that runs the full length of the lodge. Sunlight enters these rooms through a skylight and also via the floor to ceiling glass doors. The lodge is well kept, spacious, adequately decorated and fully equipped. It was peaceful to sit out on the balcony, the only interruption came from a few vehicles now and then; some ducks wandering over to be fed and the occassional fumes from the seaplane as it left the lake.

We had complimentary use of the health club and swimming pool (family orientated) at Cameron House hotel. Once we had entertained ourselves sufficiently indoors we made the most of walking around the expansive grounds, wilds and the serene loch surrounding the mansion that is Cameron House and the Lodges.

The privacy and independence of having your own lodge coupled with the 5 star facilities available at Cameron House still makes for a very pleasurable break.

Check out on the Saturday morning at 8am was via the hotel reception at Cameron House. This is a very pleasant space to be in, however as Cameron House and Cameron Lodges are 2 separate entities the result was that at the time of my checkout they could not provide me with a final bill. So it was only after a week that I knew how much of my deposit was consumed by the electricity charge - £56.

  • Stayed: October 2012, traveled with family
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2  Thank SunDancerIII
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 29, 2013

Lodges are OK, with a slightly random collection of kitchen equipment. However the biggest issue, given that these are luxury lodges, is the woeful TV situation. Not only are the TVs hideously old, analogue lacking all modern connectors, but worst of all its impossible to get subtitles! To get these they would have to turn them on centrally for the whole site, which they were not prepared to do.

Given that two of our party are hard of hearing / deaf and rely on subtitles to access TV, it's beyond belief that a 5 star resort would discriminate in this way. Having complained to the lodge maintenance team, we got nowhere, the issue apparently being out of their control, (suppliers, lodge owners, timeshare legal grey areas and BT's fibre infrastructure were all blamed). We also discovered that the same issue would have occurred if staying at the main hotel!

It's my understanding that hotels / rental accommodations should have considered the issues surrounding accessibility many years ago when the DDA came into force. Add to that, the knowledge that analogue was going to be switched off years in advance, there really is no excuse.

If you are hard of hearing, have a family that wants to use any that connects to a TV, avoid Cameron House and The Carrick like the plague!

Stayed: April 2013, traveled with family
1  Thank Tone001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 20, 2013

It is a very nice place with fantastic views. The room decoration is not always at a very good standard. There were some bits and bobs that were not properly fitted around the lodge.
The main issues were
- we were charged electricity use on top of rental
- they asked if we wanted newspapers and we were charged for it. They did not tell us in advance about this, we thought that it was complimentary
As a luxury accommodation, we thougt that their level of client care was a bit too low for our taste.

  • Stayed: April 2013, traveled with friends
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1  Thank Francesco R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 9, 2013 via mobile

Having stayed previously at the Carrick Lodges (also previously at the Hotel and The Mansion Apartments) we knew what to expect and we where not disappointed with the lodge. It has everything you could need and suits mixed aged groups.

Yes it was busy but it was Easter break so we expected this and despite it being busy service overall was still very good.

What did disappoint was the shuttle bus between the Hotel and the lodge. A large white mini bus! Previously it had been a well appointed people carrier. Having mobility problems it was hard to get in and out of it and also when dressed for Dinner we felt like we were more off to a rugby match! We opted to requesting for a car to pick us up to do two trips, which isn't ideal but at least more comfortable, and the concierge staff accomodated. They are always friendly and helpful and it's not their fault the hotel has changed the shuttle( but its not what you expect from such an establishment)

The Cameron grill: The food and service was excellent and staff were very accommodating for our specific changes in the menu to suit some of our groups picky tastes. The chateaubriand was superb!

The Claret Jug: Staff are always so friendly and helpful. We experienced the Friday Ceilidh band/entertainment which was enjoyable and one of our party tried the local buffet whilst the rest of us ordered off the main menu. Both was very good.

The Boat House: We tried this twice. The food is excellent however the poor service let it down. Both times they forgot some of our party of 6's order and we had to wait when clearly two dishes had not been cooked along with the rest. Getting six meals out is not hard so we presumed there was a mistake in the order taking, and this happened on both trips! Trying to get attention of staff to order more drinks was difficult and not what we had come to expect. We hope on our next visit the service is improved and back to normal as we do love the fish dishes and the setting is wonderful.

The Scots Bar: The Best service overall! The bar was very full with reserved spaces for the Easter afternoon high teas however on wandering around looking where we could all be seated together the Manager (we presume he was the manager due to his professionalism and confidence) found us space at the bar and sorted a table as soon as possible. It was very very busy but this did not stop all the staff being attentive to all customers. The food was excellent and great value for money and we will be making a bee line for more meals in the bar on future trips. Excellent service is always pleasing and the Scots Bar doesn't disappoint. Well done :-)

The Spa: always a favourite of ours. Yes they were busy but what do people expect on Easter Holiday. The facilities are excellent and staff though busy were still professional. Still the most relaxing experience on the roof top.

Im a bit of a picky person but still this is overall my favourite place to stay and has something to suit all needs. We are looking forward to our return trip in a few months.

  • Stayed: March 2013
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1  Thank CDW20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 8, 2013

we stayed here for a birthday treat and what a treat it was .the room was so comfortable and had all we needed in the way of comfort. The staff are extremley well trained and it is just as you would expect from a first class hotel. A short walk to you to the duck bay marina where you got a first class meal for half the price you would have paid at the hotel.
breakfast next morning was second to none at served so quickly. On leaving your car is brought to the front door and your luggage carried to the boot .
we would highly reccomend this hotel

Room Tip: Ask for room with loch view
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  • Stayed: February 2013, traveled as a couple
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1  Thank Cool_Gran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 30, 2013

The staff at Cameron House had "sold" us the idea of a Friday night buffet with music at this venue, arriving I was not quite sure wether it was a hotel or golf club, subsequently found out that it was a spa/golf club with a restaurant. We had opted for the buffet which I think was probably a good choice. Rather surprisingly they had no bitter beer available, something to do with changing suppliers! Can you believe that on Good Friday with the Easter holidays they have not managed to sort out their beer supplies. So it was draught lager or bottled beer or wine, not a good start. The food was good with a choice of two starters, main and puddings and of course return visits to the food were welcome. Overall very tasty, especially the beef although I personally was disappointed with the choice of puddings.
The music was entertaining and the evening closed at 10.30 so not a late night for anyone.
It is a wholesome buffet, not sure what you do if vegetarian for it was fish, beef or chicken based and good value although annoyingly they add a 10% service charge for what basically is showing you to a table and clearing the plates away. In our case for just two people we can live with it but it could amount to a considerable sum for a large family outing.
If you are staying either at Cameron House or the lodges there is a complimentary car transfer which is most welcome and the return seems to be almost on demand, useful if you want to leave before the end.

  • Stayed: March 2013, traveled as a couple
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2  Thank Alan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cameron House Lodges

Address: Cameron House on Loch Lomond, Loch Lomond and The Trossachs National Park, Alexandria G83 8QZ, Scotland
Location: United Kingdom > Scotland > Loch Lomond and The Trossachs National Park > Alexandria
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #2 of 8 Specialty Lodging in Alexandria
Price Range: $246 - $474 (Based on Average Rates for a Standard Room)
Number of rooms: 86
Official Description (provided by the hotel):
Our lodges are situated on the bonnie banks of Loch Lomond, within the grounds of the world-renowned five-star resort, Cameron House. This truly is Scottish luxury reborn. Resplendent with leisure club, pool, bar/restaurant and grill all waiting just for you. Add to this, a great family restaurant on the loch, a cheeky nine hole golf course and beauty bar. Cameron House lodges offer an exceptional range of one, two, three and four bedroom self-catering lodges that offer the privacy of home with the benefit of having luxury resort facilities. Each luxury lodge has spacious bedrooms with en-suite bathrooms, covered balconies and wonderful views of the resort, golf course or Loch Lomond. The award winning Spa at Cameron House and championship Carrick golf course are just 2 miles away and easily accessible via regular, free shuttle service. ... more   less 
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Also Known As:
Cameron House Luxury Hotel Alexandria
Cameron House Lodges Scotland/Alexandria, United Kingdom

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